Customer Support

• Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances
• Deliver high-quality customer service
• Resolve financial accounts using approved guidelines
• Adhere to speed and accuracy metrics
• Understand payer contracts, rules and regulations
• Understand insurance eligibility requirements
• Understand insurance billing priority
• Review claim denials, rejections and underpayments
• Communicate issues and offer suggestions to Management for process improvements
• Understand and apply federal and state rules and regulations, including HIPAA, PCI Compliance regulations, and PII/PHI Security

Explore Bilingual Spanish Customer Service – Insurance Billing/Self Pay at Sutherland. Review requirements and application details.

Bilingual Spanish Customer Service – Insurance Billing/Self Pay

Spanish/English Customer Service Representative

Customer Service Representative

Customer Support Specialist

Player Support Agent, German

Provider Customer Service Representative – Health Insurance

Customer Service – Insurance Billing, Self Pay

Customer Care Representative – Spanish/English

Player Support Agent, German Speaker