Customer Support

• Develop, review, and refine technical publication content for accuracy, clarity, and consistency
• Collaborate with engineering and cross-functional stakeholders to gather and validate technical information
• Edit and standardize technical documents according to established style and regulatory guidelines
• Support delivery of high-quality aerospace documentation for turbofan engine programs
• Identify opportunities to improve processes, tools, and efficiency in technical publications
• Maintain best-in-class documentation standards supporting engineering and customer needs
• Report to the Sr. Engineering Program Manager

Advanced Engineering Support Specialist – Tech Publications Author

• Resolve basic issues, concerns, and inquiries by phone, email, and chat regarding Financial Aid and Scholarship Services and Student Business Services
• Assist customers with self-service activities and explain policies and procedures
• Respond promptly to inquiries, assess needs, and provide empathetic and efficient support
• Escalate complex issues to appropriate channels
• Participate in scheduled and ad hoc training
• Provide personalized customer service and identify opportunities to improve satisfaction
• Research questions using available resources and respond accurately
• Document customer interactions accurately and completely
• Input data and maintain information accuracy in systems
• Collaborate across teams and participate in ET/ASU events and programs
• Leverage AI in routine tasks and suggest ways to improve unit efficiency
• Foster a positive culture and champion engagement
• Serve as the primary contact for financial aid eligibility, processing requirements, student business services policies, balance inquiries, and student financial services issues

Customer Service Specialist – Financial Aid

• Answer incoming telephone calls from business customers contacting the Customer Solutions Center
• Use judgment and basic facility maintenance knowledge to determine proper work order handling
• Identify facility maintenance issues and required service types
• Create work orders from calls
• Dispatch work orders via email, web, or fax within specified timelines
• Escalate and track high-priority work orders according to account procedures
• Follow customer-specific policies and procedures for multiple customers
• Coordinate with customers, vendors, facility managers, technicians, and management
• Facilitate reactive maintenance work in customer facilities
• Prioritize work to meet or exceed performance standards
• Provide work order follow-up and reporting as required
• Perform additional duties as assigned

Customer Service Representative

• Develop and maintain positive client relations to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services
• Manage real-time inquiries while tracking and responding to commitments
• Manage scheduling and completion of customer-assigned services, including complex project work
• Maintain communication with affiliates according to contracts and agreed Scope of Work
• Provide information to supervisors, co-workers, and subordinates by telephone, written form, email, or in person
• Serve as a point person for handoffs between shifts and/or offices
• Foster a positive team environment
• Ensure confidentiality and accuracy of internal and external data
• Perform ad-hoc projects and other assigned duties
• Coach entry-level team members through job shadowing, on-the-job training, communication, and relationship development
• Identify efficiencies and areas for individual team-member improvement
• Provide Team Leads with regular updates on team members in training
• Act as a Subject Matter Expert and periodically review processes with clients and senior leadership

Customer Service Coach

• Provide friendly, empathetic, and supportive phone line support for individuals seeking authentic human connection during recovery
• Respond using person-first language and assertive communication
• Connect with callers’ issues through mutuality and inspire hope
• Support individuals experiencing loneliness, isolation, fear, lack of support, or lack of resources
• Promote excellent customer experience with individuals and families
• Establish collaborative relationships using personal experience, respect, acceptance, and a non-judgmental attitude
• Serve as a role model and advocate for individuals’ preferences and needs
• Help callers clarify and validate situations, responses, and feelings and identify effective coping strategies
• Promote a recovery-based approach emphasizing hope, respect, self-direction, and empowerment
• Provide information about appropriate community-based services
• Use and disclose protected health information in accordance with HIPAA standards
• Document services and significant interactions in the electronic health record
• Identify crisis calls and follow procedures for connecting crisis callers to the crisis line
• Operate within the scope of work for a behavioral health call center and support company-wide and call center initiatives
• Perform other duties as assigned

Peer Support Specialist

• Make outbound calls to prospective members to offer Medicare plans
• Make outbound calls for retention efforts
• Provide support to sales representatives as needed
• Respond to incoming customer service inquiries as needed
• Work alternate hours, including overtime or weekends, depending on business needs

Medicare Customer Service Representative

• Serve as the first point of contact for members
• Resolve customer questions and concerns accurately and promptly
• Coordinate transportation services
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Refer unresolved grievances to appropriate departments for investigation and resolution
• Promote a positive and collaborative working environment
• Participate in additional projects or duties as assigned

• Serve as an escalation point for Contact Center Representatives needing assistance with in-depth customer requests
• Assist in or conduct training for Contact Center Representatives on new products, pricing, services, and processes/procedures
• Consult supervisors on problem or complex request resolutions
• Provide input for improvements, diagnostic tools, and process changes
• Monitor queues to proactively identify trends, changes, and potential issues
• Manage backlog
• Identify, assess, and resolve issues
• Refer unresolved customer conflicts to designated departments, including IT or Product and Manheim Partners
• Consult with and maintain relationships with dealers and carriers
• Educate dealers and carriers about Manheim, Ready, and Central Dispatch
• Perform additional duties such as data analysis, project management, reporting, and training
• Travel infrequently
• Maintain a friendly and professional tone and demeanor
• Assist in all functional areas as needed

Senior Customer Care Specialist – Manheim

• Provide customer service to rental car customers by addressing inquiries about tolls and/or violations
• Provide information or guidance to rental car customers using a positive, empathetic, and professional approach
• Use appropriate tools and resources to achieve complete and accurate resolutions, focusing on first-contact resolution
• Develop and maintain product, process, and technical knowledge related to services
• Perform duties as assigned

Customer Care Specialist II

• Develop relationships with external Housing and Health Opportunities (H2O) providers to build and support the H2O network
• Serve as the primary point of contact and subject matter expert on the H2O program for contracted providers
• Manage a high volume of provider inquiries requiring research, input, and follow-up
• Document and maintain records of communications with assigned providers
• Plan and lead regular on-site and/or virtual meetings and educational seminars with contracted providers
• Educate H2O providers on program requirements and best practices in homelessness services delivery
• Collaborate with departments or designees to develop training and education
• Conduct ongoing review of provider performance and engage in program improvement conversations
• Assist in care coordination for complex cases
• Plan, organize, prioritize, and work independently with limited supervision
• Work in the field with community partners independently and autonomously
• Perform other duties as assigned

Customer Support jobs in Arizona

Advanced Engineering Support Specialist – Tech Publications Author

Customer Service Specialist – Financial Aid

Customer Service Representative

Customer Service Coach

Peer Support Specialist

Medicare Customer Service Representative

Customer Service Representative

Senior Customer Care Specialist – Manheim

Customer Care Specialist II

Provider Support Specialist