Customer Support

• Отговаря на запитвания на клиенти
• Изготвя и изпраща оферти на клиенти
• Приема заявки за транспорт от клиентите и проследява тяхното изпълнение
• Осигурява на клиентите необходимата информация/документи по изпълнението на заявки за транспорт
• Обработва рекламации от клиенти
• Поддържа контакти, запазва и разширява бизнеса със съществуващи клиенти
• Работи тясно с търговския екип и при необходимост участва в срещи с клиенти
• Участва в проекти, свързани с дейността на отдела и фирмата
• Отчита дейността пред ръководителя на отдела

Customer Service Specialist

• Answer customer questions by phone, chat and/or email
• Solve problems and create positive customer experiences
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in relevant systems
• Work closely with the team to improve service

Customer Care Rockstar, Dutch

• Handle customer inquiries professionally by phone and email
• Assist with technical issues and identify suitable solutions
• Help customers with questions about bills, tariffs, and mobile products
• Record product complaints and address them promptly
• Inform customers about relevant products and offers
• Identify sales and cross-selling opportunities
• Share recurring customer feedback with the team and support continuous service improvement

Customer Support – Telecommunications

• Handle customer inquiries and support requests via email and WhatsApp
• Troubleshoot software issues and guide customers to solutions
• Document recurring issues and help build the internal knowledge base
• Join screen-sharing sessions with customers when hands-on support is needed
• Coordinate with the development team to escalate and resolve bugs or product issues
• Help new customers get started and feel comfortable with the product
• Support German-speaking property management companies using hausverwalter.ai

Customer Support Specialist

• Respond promptly and professionally to client enquiries via email, live chat, and telephone in English
• Handle customer inquiries related to account management and troubleshoot related issues
• Update and configure existing client accounts according to their needs
• Document client feedback and escalate unresolved issues in a timely manner
• Collaborate effectively with colleagues across the business to ensure client needs are met
• Assist in developing and implementing new procedures and processes
• Embody the company’s values in all interactions and responsibilities

• Serve as the first point of contact for customers with technical issues
• Troubleshoot broadband, mobile networks, TV apps, and GPS signals
• Use tools such as “Dare” to identify appropriate solutions
• Schedule on-site technician appointments when issues cannot be resolved remotely
• Identify commercial opportunities to offer customers new services
• Support customers for an international telecom company

Nederlandse Klantenservice Technisch Medewerker

• Behandelen van inkomende telefoontjes, e-mails en chats
• Helpen met facturen, betalingen en tariefwijzigingen
• Oplossen van klachten en zorgen voor tevreden klanten
• Klantbehoud en duurzame klantrelaties opbouwen
• Verhuizingen verwerken en gegevens bijwerken
• Klanten helpen met vragen over facturen, contracten en klantgegevens via telefoon, chat of e-mail

Customer Service Agent

• Manage the end-to-end order fulfillment process from customer order receipt through stock delivery
• Coordinate with international supply teams, Key Account Managers, and warehouse partners
• Execute customer channel management activities, including monthly allocation planning and quantity split management across wholesalers
• Maintain relevant systems and prepare customer communications
• Coordinate price change implementation, approvals, price list updates, stakeholder notifications, compensation processing, credit notes, and reconciliations
• Manage product returns and claims, including eligibility assessment, logistics coordination, execution, and documentation
• Oversee sampling activities, including ordering, distribution, inventory monitoring, and destruction
• Execute regulatory and administrative activities, including authority notifications, product master data maintenance, customer confirmation letters, and product launch support
• Prepare and manage country reporting requirements, forecasting approvals, commercial reports, and operational performance tracking
• Act as a key point of contact for customer inquiries and patient calls
• Ensure timely execution and documentation of logistics activities, accurate records and reports, procedural compliance, and effective stakeholder coordination

Customer Support jobs in Bulgaria

Customer Service Specialist

Customer Care Rockstar, Dutch

Customer Support – Telecommunications

Customer Support Specialist

Customer Support Specialist

Nederlandse Klantenservice Technisch Medewerker

Customer Service Agent

Customer Service, Logistics Specialist