Customer Support

• Handle inbound and outbound calls for multiple portfolios
• Use multiple web-based applications for investigation and verification
• Answer existing and potential customer questions with accuracy and urgency
• Communicate the appropriate course of action to clients in a friendly and professional manner
• Build customer confidence in Propel’s services as a subject matter expert
• Work as a team to obtain individual and team goals
• Assist customers with online loan applications and the funds transfer process
• Report to the Manager, Operations

Customer Service Representative

• Provide exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution
• Troubleshoot basic technical problems primarily by phone through inbound and outbound calls, and via digital channels as needed
• Assist customers with troubleshooting Schlage products and provide resolutions or appropriate next steps
• Escalate cases or seek guidance from internal resources and subject matter experts
• Guide customers through installation, mobile app setup, product registration, and related how-to inquiries
• Communicate case drivers and recurring issues to internal stakeholders
• Build customer trust by following through on commitments
• Develop and maintain knowledge of Allegion’s mechanical and electronic consumer products and components
• Gain knowledge of complex troubleshooting scenarios and advanced products such as integrated locks
• Participate in ongoing training and development
• Maintain working knowledge of product catalogs, manuals, instruction sheets/templates, and price books
• Follow established processes and maintain high performance and quality
• Participate positively in team activities
• Consistently meet goals and KPI expectations
• Support Allegion’s customer-centric values and mission

Bilingual Customer Experience Representative

• Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments
• Serve as a primary point of contact for internal and external stakeholders, leading stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes
• Review, prioritize, and manage ticket queues, project queues, and customer requests while meeting SLAs, quality standards, and business objectives
• Handle complex customer inquiries, escalations, and non-standard requests; identify risks, recommend solutions, and drive issues to resolution
• Coordinate and execute ad hoc projects and business initiatives with Sales, Project Management, Compliance, Billing, Technology, and Account Management teams
• Perform QA reviews of member codes, onboarding activities, and operational transactions
• Conduct process, system, and operational training for new hires and team members; maintain process documentation, training materials, and standard operating procedures
• Provide leadership and operational support in the manager’s absence, including workload management, queue oversight, escalation handling, stakeholder communication, and business continuity
• Identify, recommend, and implement process enhancements to improve efficiency, reduce manual effort, and enhance customer experience
• Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and operational support

Consumer Operations Support Specialist

• Serve as the initial point of contact for internal and external customers.
• Handle all customer requests within established timelines and professionally.
• Respond promptly to incoming calls and emails related to opening or closing tickets.
• Resolve tickets quickly and accurately, documenting all relevant details.
• Perform device exchanges and ensure users are fully operational afterward.
• Escalate unresolved issues to the appropriate technical teams.
• Monitor system alerts and performance to proactively identify and resolve issues.
• Meet SLAs for response and resolution times.
• Deliver exceptional customer service and follow up on user satisfaction.
• Report to Julie Avraam.

Customer Service Representative II

• Respond to guest inquiries via phone and email
• Assist customers with booking, modifying, and canceling hotel reservations
• Promote upgrades, offers, and services
• Accurately document customer information across multiple booking systems
• Follow established call flows and sales processes to meet performance metrics
• Identify sales opportunities, overcome objections, and close bookings
• Maintain up-to-date knowledge of client promotions and offerings
• Represent the client’s brand professionally
• Use soft phones, email, web browsers, and internal systems
• Complete assigned training and stay current on procedures and expectations

Customer Service Agent – Bilingual

• Respond to guest inquiries via phone and email
• Assist customers with booking, modifying, and canceling hotel reservations
• Promote upgrades, offers, and services
• Document customer information across multiple booking systems
• Follow established call flows and sales processes to meet performance metrics
• Identify sales opportunities, overcome objections, and close bookings
• Maintain current knowledge of client promotions and offerings
• Represent the client’s brand professionally
• Use soft phones, email, web browsers, and internal systems
• Complete assigned training and stay current on procedures and expectations
• Perform other responsibilities assigned based on business needs

Customer Service Agent

• Lead, mentor, and develop a team of Customer Support Specialists
• Conduct regular coaching sessions, ticket reviews, and performance evaluations
• Foster a culture of customer obsession, collaboration, and continuous improvement
• Define and monitor support KPIs, including response time, resolution time, CSAT, and escalation rates
• Build scalable team processes as the customer base grows
• Oversee daily support operations across phone, email, and ticketing channels
• Ensure fast and effective resolution of customer issues
• Act as the escalation point for complex or high-impact customer cases
• Ensure support interactions are documented and tracked within the support system
• Help dental clinics maximize the value of the Dentitek platform
• Partner with Customer Success to improve retention and adoption
• Implement and manage AI-assisted support tools
• Assist in designing and customizing AI agents and ensuring successful deployment
• Identify repetitive workflows for AI or process automation
• Measure automation productivity and support-efficiency gains
• Build and maintain a knowledge base and internal troubleshooting documentation
• Analyze ticket trends to identify product issues, recurring bugs, and training gaps
• Collaborate with Product and Engineering to improve product usability and reliability
• Create training materials and best practices for customers and internal teams
• Support the onboarding of new clinics to Dentitek alongside the Implementation and Training teams
• Escalate technical issues and investigate system behavior with Engineering
• Provide structured product feedback based on customer issues and feature requests

Customer Support Supervisor

• Help customers manage their car and home insurance needs
• Provide customer care beyond the immediate question, identifying coverage gaps, discounts, and renewal increases
• Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
• Assist policyholders with policy changes
• Learn and apply knowledge of a large panel of insurance companies and Jerry’s evolving app
• Problem-solve to remove barriers between customers and appropriate coverage
• Process service requests involving vehicles, drivers, lienholders, and policy documents
• Provide product feedback and help improve the product

Customer Experience Advocate, Insurance Tech Startup

• Engage customers, share product knowledge, and provide a best-in-class customer experience
• Operate computerized cash registers and work on the store floor
• Interact with customers, co-workers, wholesale representatives, and trade representatives
• Assist with receiving inventory and unloading trucks
• Handle products and replenish stock
• Maintain Customer Ready Standards
• Perform rotational duties involving lifting, continuous standing, and customer transactions
• Work peak periods, evening and weekend shifts, and occasional short-notice shifts as scheduled

Customer Service Representative – Casual

• Work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare
• Define, govern and measure the end-to-end customer experience
• Influence others to adopt a different point of view and anticipate and mitigate objections
• Provide day-to-day direction and coaching to internal and external resources on quantitative and qualitative research projects
• Solve complex issues requiring in-depth evaluation of situations or data
• Integrate discipline best practices and apply advanced technical skills

Customer Support jobs in Canada