Customer Support

• Engage with internal and external customers via telephone and email in a highly professional, caring and knowledgeable manner
• Coordinate shipments of medical supplies to recurring customers
• Ensure compliance with regulatory and company policies
• Properly document and note all orders, actions taken, and other pertinent information
• Maintain current knowledge of and adhere to the company's product formularies
• Discuss insurance procedures and regulations with customers, medical professionals, and caregivers as they relate to specific customer policies
• Accurately assist customers in receiving products for conditions serviced by HCD, including incontinence, diabetes, and nutrition
• Meet and maintain department productivity standards
• Maintain acceptable quality assurance standards on calls
• Cooperate with internal and external investigations, reviews, and audits
• Report compliance concerns in good faith
• Participate in annual and ad hoc compliance training
• Perform other duties as assigned

Customer Service Representative I

• Own event food and beverage planning, including menus, orders, reservations, dietary restrictions, setup, restocking, and cleanup
• Manage hotel blocks, event tickets, shuttles, rentals, deliveries, reservations, and other event logistics
• Build and manage Swoogo registration paths, forms, confirmation emails, attendee tracking, and event pages
• Draft and send invitations, RSVP communications, “Know Before You Go” emails, and post-event follow-ups
• Manage surveys, follow up on incomplete responses, organize results, and pass leads to sales
• Provide on-site support at all events, including setup, reception, photography coordination, errands, and event-day execution
• Maintain event project plans and checklists in Monday.com; track deadlines and flag issues
• Build, proof, and schedule newsletters using Pardot and Beefree
• Source and recommend newsletter content, including member news, vendor highlights, and industry updates
• Create and schedule social media graphics, copy, and video posts; maintain the social calendar and monitor engagement
• Update and maintain the ProSource member portal
• Maintain the marketing calendar and handle event, marketing, vendor, and attendee communications
• Assist with additional marketing and event projects and one-off tasks
• Represent the company professionally and ensure outgoing communications are accurate and polished

Events & Marketing Support Specialist

• Answer calls and written inquiries from clients, insureds, attorneys, and adjusters
• Collect accident details to determine potential sources of recovery and promote or demote cases accordingly
• Support a positive caller experience by being available in call queues, engaging customers, and educating callers
• Manage high-volume inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
• Identify and assess customer needs to achieve maximum client satisfaction
• Assist callers in real time with data collection or education
• Transfer or redirect calls to appropriate Recovery Specialists
• Use internal systems and resources to provide accurate, complete information
• Maintain phone coverage through regular attendance and situational awareness
• Review, promote, and activate client and Phia-generated referrals
• Collect and document attorney and adjuster information in the appropriate system tabs
• Handle calls, case activations, data entry, and data management within company guidelines
• Maintain and respond to department requests through the online questionnaire portal
• Research automatic updates from a national database identifying third-party claims
• Review scanned documentation for systematic updates, including Phia Accident Questionnaires
• Generate client-specific reports weekly as needed
• Protect company assets from unauthorized access, disclosure, or modification
• Comply with information security policies

Healthcare Customer Service Representative

• Provide timely and professional support to customers via phone, email, and digital communication channels
• Assist with loan applications, account inquiries, payment processing, and general service requests
• Communicate loan terms, repayment options, and company policies clearly and accurately
• Resolve customer concerns efficiently, escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to company policies, procedures, and applicable regulatory requirements
• Contribute to customer retention and satisfaction through consistent, high-quality service

Customer Service Representative

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description
About the Role
Join U.S. Bank's Gateway Support team and become the first line of technical support for businesses that rely on payment processing technology to run their operations. In this role, you'll help merchants troubleshoot payment gateway, software, and hardware issues while delivering exceptional customer service.
This position is ideal for someone who enjoys solving technical problems, helping customers, and learning new technologies in a fast-paced support environment.
What You'll Do

- Handle inbound technical support calls from merchants and business clients.

- Diagnose and troubleshoot payment gateway, software, and hardware issues.

- Guide customers through technical troubleshooting steps over the phone.

- Document customer interactions and troubleshooting activities accurately.

- Support email inquiries between calls.

- Collaborate with team leads and Tier 2 support teams when escalations are required.

- Communicate effectively with customers during high-pressure situations and service disruptions.

- Stay current on new technologies, system updates, and business processes.

What We're Looking For
Required Qualifications

- 1+ years of technical support, help desk, call center, or customer service experience.

- Basic troubleshooting experience with software, hardware, or technical systems.

- Strong verbal communication skills.

- Ability to explain technical concepts to non-technical individuals.

- Strong customer service and problem-solving skills.

- Ability to multitask across phone conversations, documentation, and team communications simultaneously.

Preferred Qualifications

- Associate's degree or coursework in Information Technology, Computer Science, or a related field.

- Technical certifications or technical training.

- Previous call center or IT support experience.

- Experience supporting payment systems, point-of-sale systems, financial services technology, or merchant services.

Success in This Role
Successful team members are:

- Curious and technically minded.

- Calm under pressure.

- Excellent communicators.

- Customer-focused.

- Adaptable and eager to learn.

- Strong problem solvers who enjoy troubleshooting complex issues.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

- Healthcare (medical, dental, vision)

- Basic term and optional term life insurance

- Short-term and long-term disability

- Pregnancy disability and parental leave

- 401(k) and employer-funded retirement plan

- Paid vacation (from two to five weeks depending on salary grade and tenure)

- Up to 11 paid holiday opportunities

- Adoption assistance

- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here. 

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Gateway Support Rep 1

• Provide excellent customer service while handling all orders and customer questions, issues, or concerns
• Interact professionally and positively with coworkers in all departments
• Provide positive, reliable customer service
• Communicate quickly and knowledgeably via phone and email
• Handle and/or escalate customer issues and concerns
• Serve customers and accommodate requests quickly and efficiently
• Understand job stages through order entry, pre-press, print, post-press, and shipping
• Traffic customer orders through the order management system
• Navigate the order management system and apply notes where applicable
• Maintain product and production knowledge for out-of-home applications
• Interpret major drawing and page-layout formats for artwork and color presentation

Account Manager, Customer Service

• Handle inbound technical support calls from merchants and business clients
• Diagnose and troubleshoot payment gateway, software, and hardware issues
• Guide customers through technical troubleshooting steps over the phone
• Document customer interactions and troubleshooting activities accurately
• Support email inquiries between calls
• Collaborate with team leads and Tier 2 support teams when escalations are required
• Communicate effectively with customers during high-pressure situations and service disruptions
• Stay current on new technologies, system updates, and business processes

Gateway Support Representative

• Handle inbound technical support calls from merchants and business clients.
• Diagnose and troubleshoot payment gateway, software, and hardware issues.
• Guide customers through technical troubleshooting steps over the phone.
• Document customer interactions and troubleshooting activities accurately.
• Support email inquiries between calls.
• Collaborate with team leads and Tier 2 support teams when escalations are required.
• Communicate effectively with customers during high-pressure situations and service disruptions.
• Stay current on new technologies, system updates, and business processes.

• Provide outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding lawn care and chemical services
• Answer customer inquiries via phone, email, and chat
• Schedule, modify, and confirm lawn care service appointments
• Provide accurate information about chemical lawn care programs, products, and promotions
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members
• Maintain detailed and accurate records of customer interactions in the CRM system
• Proactively follow up with customers to ensure satisfaction and address service-related questions
• Assist with billing inquiries, payment processing, and account updates
• Collaborate with sales and operations teams to ensure seamless customer service delivery

• Answer customer inquiries via phone, email, and chat.
• Schedule, modify, and confirm lawn care service appointments.
• Provide accurate information about chemical lawn care programs, products, and promotions.
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Proactively follow up with customers to ensure satisfaction and address service-related questions.
• Assist with billing inquiries, payment processing, and account updates.
• Collaborate with sales and operations teams to ensure seamless customer service delivery.

Customer Support jobs in Colorado

Customer Service Representative I

Events & Marketing Support Specialist

Healthcare Customer Service Representative

Customer Service Representative

Gateway Support Rep 1

Account Manager, Customer Service

Gateway Support Representative

Gateway Support Representative

Customer Service Representative

Customer Service Representative – Integrated Lawn Care