Customer Support

• Process sales invoices
• Draft sales documents, proposals, reports, correspondence, sales contracts, and maintenance agreements
• Compile and complete standard calculations for reporting statistics
• Gather background research on member accounts, prospects, competitors, and industry trends
• Communicate with staff in other organizational areas to confirm order status and resolve member complaints
• Maintain up-to-date member records
• Collate marketing materials and prepare information for team meetings
• Answer internal and member inquiries
• Provide sales administrative support for onboarding and retaining members
• Support sales administration and Medicare sales leadership, sales representatives, and external agents
• Complete administrative tasks and projects independently with limited guidance
• Complete general administrative duties

Sales Support Representative

• Deliver individualized behavioral health interventions aligned with treatment goals in a school-based setting
• Support students in building coping skills, improving social-emotional functioning, and developing daily life skills
• Partner with schools, families, and community providers to ensure coordinated, high-quality care
• Manage a caseload while maintaining timely, accurate, and compliant documentation
• Provide crisis intervention, follow-up support, and outreach when needed
• Conduct home visits to strengthen engagement with youth and families
• Assist with quality assurance efforts, data tracking, and program compliance
• Participate in supervision, ongoing training, and professional development opportunities
• Adapt to evolving student needs while supporting program goals through collaboration and flexibility

School-Based Support Specialist, Schuyler/Sullivan County

• Handle a high volume of inbound calls assisting patients with prescription medications
• Manage inbound and outbound communications with patients, physicians, and physician advocates professionally and within program guidelines
• Accurately enter eligibility paperwork, prescriptions, refills, and other information into the system
• Maintain accurate and complete documentation and system records of inquiries
• Enter and interpret program materials to determine enrollment criteria
• Explain program requirements to callers and employees
• Report allergy, adverse-event, or duplicate-therapy warnings to the appropriate group
• Place outbound calls to clarify issues involving program or pharmacy guidelines

Customer Service Representative

• Handle a high volume of inbound calls assisting patients with prescription medications
• Manage inbound and outbound communications with patients, physicians, and physician advocates
• Accurately enter eligibility paperwork, prescriptions, refills, and other information into systems
• Maintain complete documentation and system records of inquiries
• Enter and interpret program materials to determine enrollment criteria
• Explain program requirements to callers and employees
• Report allergy, adverse event, and duplicate therapy warnings to the proper group
• Make outbound calls to clarify issues involving program or pharmacy guidelines

• Support the Nursing department by ensuring timely and accurate tracking of Plan of Treatment documents in medical records software
• Maximize contact with providers to obtain signatures
• Contact prescriber offices by phone to obtain fax numbers or prescriber email addresses
• Fax nursing Plan of Treatments to appropriate prescriber fax numbers or email addresses
• Track Plan of Treatment details within the patient's electronic medical record
• Perform Q and A of Plan of Treatment documents
• Obtain provider signatures on Plan of Treatments
• Execute processes consistently with management and organizational goals

Clinical Support Representative, Specialty Nursing

• Provide advanced client support via phone, email, or chat for external clients needing assistance with DIY online and software tax products
• Interpret client needs, utilize software solutions, and apply troubleshooting skills to identify practical solutions
• Use software solutions, knowledge base, and computer systems to resolve and track user incidents
• Identify potential security issues and escalate them appropriately to business partners
• Partner with developers and other lines of business
• Communicate clearly and calmly with clients who may be under stress
• Use oral, written, and interpersonal communication skills to interact with all levels of associates

Customer Service – Seasonal

• Accurately and efficiently complete basic cash receipt and payment services in the lobby and/or drive-up window
• Receive checks and cash for deposits, verify amounts and endorsements, and examine currency for authenticity
• Determine funds availability and place holds as required by regulations
• Enter deposits and loan payments into computer records and issue customer receipts
• Perform line-of-credit advances and verify availability of funds
• Cash checks and process withdrawals after verifying signatures, endorsements, and balances
• Process mailed loan payments and deposits
• Record and process night depository contents under dual control
• Issue cashier’s checks, process cash advances, and redeem U.S. Savings Bonds
• Buy and sell vault currency while maintaining drawer cash limits
• Balance ATMs weekly
• Answer basic customer inquiries while complying with disclosure and privacy requirements
• Process customer service requests including address changes, ACH disputes, debit card disputes, stop payments, wire transfers, and check reorders
• Count and package coin and currency
• Promote and explain Bank products and services, including loans, IRAs, certificates of deposit, cards, digital banking, and cash management
• Manage safe deposit vault access and inspect the area after customer visits
• Promote Bank programs and electronic statements
• Verify and update customer information
• Perform branch capture duties and balance branch work
• Balance teller cash drawer and report discrepancies
• Stock teller and drive-in areas and report equipment malfunctions
• Perform authorized teller system overrides and balancing duties
• Balance the vault and maintain required cash limits when assigned
• Verify and record vault deposits when assigned
• Perform monthly teller management assessments when assigned
• Print and process in-house check orders when assigned

Customer Service Representative, Part Time

• Serve as a resource to members with complex psychosocial issues that create barriers to medical-regimen adherence and optimal health outcomes
• Work telephonically and in person as an integral part of the case management team
• Develop and implement member goals and plans in coordination with case managers
• Educate members about understanding and working within their benefit structure
• Use motivational interviewing and patient-engagement techniques to support optimal health outcomes
• Identify community resources and make appropriate referrals
• Serve as liaison between members and providers/agencies
• Identify members for coordination and case management services using claims data and reports
• Screen requests for appropriate case-management referrals
• Collaborate with the case management team and participate in care-coordination meetings
• Maintain compliance with state and federal regulations, HIPAA standards, and confidentiality requirements
• Maintain accurate and timely documentation
• Assist with referrals, appointment scheduling, and transportation to medical appointments
• Assist members with non-clinical needs during transitions and phases of care
• Manage mailing lists and outgoing mailings
• Assist with departmental procedures, reports, projects, and quality measures
• Enter and collate data and prepare assigned reports
• Participate in committees and quality-improvement initiatives
• Make presentations to small groups
• Perform other duties as assigned

Member Support Specialist

• Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies
• Handle an average of 70–80 calls daily
• Take back-to-back calls while toggling through several applications on multiple screens
• Attend 100% of trainings and during the first 90 days of employment
• Maintain regular and predictable attendance
• Resolve customer complaints through independent problem-solving and one-call resolution
• Meet or exceed call center metrics while providing consistent customer service
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

• Supervise the Par Health Customer Service team
• Lead day-to-day Customer Service department operations and customer care activities
• Establish and monitor metrics to track key activities and departmental performance
• Research best practices and lead productivity, service, and process improvement efforts
• Assist with value stream maps, continuous improvement plans, and their implementation
• Coordinate activities responding to customer and market needs with Trade Compliance and Commercial Operations
• Monitor and adhere to the departmental budget
• Represent the department in cross-functional meetings with Supply Chain, Finance, IS, Sales, Marketing, Commercial Operations, Quality, and Manufacturing
• Serve as customer advocate, resolve high-level problems, and escalate issues to management
• Enter and maintain customer profile database records and prepare status reports
• Process and adjust returned-goods database records, including orders and credits
• Perform other assigned duties

Customer Support jobs in Missouri

Sales Support Representative

School-Based Support Specialist, Schuyler/Sullivan County

Customer Service Representative

Customer Service Representative

Clinical Support Representative, Specialty Nursing

Customer Service – Seasonal

Customer Service Representative, Part Time

Member Support Specialist

Customer Service Representative

Customer Service Supervisor