Customer Support

• Assist PNC business customers through the Care Center organization
• Field 50–60 inbound phone calls daily
• Provide first-call resolution for client concerns, technology support, and general account inquiries
• Support deposit, lending, and credit card products
• Receive, investigate, and respond to customer inquiries through all service channels
• Resolve customer service inquiries and issues and recommend appropriate solutions
• Resolve complex or recurring issues and interact with higher-level customer contacts
• Maintain high customer satisfaction and demonstrate commitment to quality
• Document customer interactions and complete service requests
• Deliver the CARES model to customers and service partners
• Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework
• Work varied shifts between 8:00 AM and 9:00 PM EST, Monday through Friday, including weekend requirements

Customer Service Representative – Business Banking

• Assist PNC business customers through the Care Center organization
• Field 50–60 inbound phone calls daily
• Provide first-call resolution for client concerns, technology support, and general inquiries regarding business or consumer accounts
• Support deposit, lending, and credit card products
• Perform specialized customer service activities and initiatives
• Support a complex suite of products and services for sophisticated clients
• Resolve customer issues across multiple service channels
• Deliver the CARES model to customers and service partners
• Receive, investigate, and respond to inquiries about products, services, and issues
• Recommend appropriate solutions and resolve complex or recurring issues
• Interact with higher levels within customer organizations when needed
• Maintain high customer satisfaction and demonstrate commitment to quality
• Document customer interactions and complete service requests to minimize customer effort
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

• Serve as primary point of contact for technical inquiries related to Axalta products
• Assist customers with product selection, mixing, and application across Axalta product lines
• Diagnose paint film failures and application defects using technical knowledge, interviews, photos, and videos
• Guide customers on activator and reducer choices based on shop conditions
• Manage complex customer situations and escalate to internal resources when needed
• Assess when in-person technician visits are required and create Salesforce requests
• Provide field support for customer conversion efforts when necessary
• Enter product and color quality complaints in Salesforce
• Provide cross-competitor information, LAB crossovers, color formulas, and color tool assistance
• Provide expert customer support via phone, email, chat, and text
• Provide SDS, COA, Certificates of Conformance, and assist with EDS reports
• Recommend workflow and quality assurance improvements
• Collaborate with cross-functional teams on quality issues and process improvements
• Attend product specialist training, group calls, technical broadcasts, and Color Council calls
• Research issues using Seismic, Refinish Support, Salesforce, FSL, technical data sheets, and internal experts
• Improve knowledge articles and share technical knowledge with coworkers
• Lead quarterly color and technical update meetings

Technical Advanced Support Specialist – Level II

• Respond to customer product application support questions regarding company software
• Analyze software application problems, identify problem areas, and recommend corrective action
• Recommend solutions to customer application questions
• Use specialized domain expertise to resolve customer problems
• Establish and maintain systems that provide answers to common questions and problems
• Analyze and resolve client issues using department guidelines and timeframes
• Interact with clients regarding product and service inquiries, concerns, and requests
• Troubleshoot client issues, including downloading and updating key software dependencies
• Escalate issues to level 3 and/or engineering as necessary
• Research required information using available resources
• Provide internal feedback to resolve issues and enhance products
• Provide support for a suite of software applications
• Retrieve, respond to, and create client email cases within service-level windows
• Handle inbound calls and create cases within service-level windows
• Organize ideas and communicate oral messages appropriately to clients and co-workers
• Follow up and make scheduled callbacks to clients
• Participate in regularly scheduled internal training on Net Health products
• Perform other duties as assigned

Client Support Representative I – Product Support Representative I

• Answer inbound calls from health care providers seeking to secure medical prior authorization requests
• Handle an average of 50+ calls daily
• Toggle through several applications on multiple screens while taking inbound calls
• Resolve customer complaints through independent problem-solving and one-call resolution
• Meet or exceed call center metrics while providing consistent customer service

Customer Service Representative

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification
• Manage customer accounts and handle communications via phone and email
• Adapt and provide support for additional accounts as needed
• Prepare quotations and follow up with customers
• Enter purchase order requisitions
• Report and resolve customer complaints
• Maintain organized files
• Collaborate effectively in a team environment
• Address customer inquiries and resolve issues to foster a positive customer experience

• Resolve and reconcile enrollment reports and eligibility issues according to policy, procedure, and state coverage guidelines
• Initiate communication and literature for newly enrolled health plan members, dependents, and employer groups
• Interpret and apply rules and regulations in contractual agreements with employer groups and vendors
• Perform membership data extraction reports for employer group audits and compliance with performance risk guarantee commitments
• Update, approve, and interpret membership data and workflows in employer group online software modules
• Determine member eligibility and process terminations and disenrollments
• Prepare, generate, and distribute enrollment-related letters to subscribers and members
• Determine whether services are covered benefits based on line of business and product design
• Review suspended claims and resolve them using applicable policies, procedures, and product benefits
• Provide team-building resources and direct peers to appropriate claims resolution policies and procedures
• Provide daily support and advice to member and provider services staff regarding claims issues
• Research claim issues from participating providers and identify criteria for payment reconsideration
• Resolve customer concerns, provide education and instruction, and maintain customer satisfaction
• Participate in cross-training and improve processes within the Customer Service team

Customer Service Representative I – Medicaid Enrollment

• Provide technological support to faculty, staff, and students in Fisher Bennett Hall
• Support desktop computers, peripherals, mobile devices, software, and Mac/Windows/Linux operating systems
• Develop long-term client relationships with supported academic departments and centers
• Understand faculty research needs and make appropriate technology recommendations
• Supervise two full-time IT Support Specialists/LSPs
• Ensure assigned departments receive effective support and excellent customer service
• Mentor LSPs and advocate for their career development
• Contribute to SAS internal teams, including EMS, Documentation, and FreshService
• Lead Fisher-Bennett Hall pod efforts in SAS and Penn-wide IT projects
• Retire end-of-life equipment, launch products and services, and upgrade operating systems
• Report project progress regularly and ensure deadlines are met
• Perform other duties as assigned

Senior Information Technology Support Specialist

• Serve as the first point of contact for members
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Refer unresolved customer grievances to appropriate departments
• Support a positive and collaborative working environment
• Support a 24/7/365 contact center environment
• Participate in additional projects or duties as assigned

• Provide the highest level of customer support by resolving escalated customer complaints and questions
• Process high volumes of inbound calls and other correspondence
• Negotiate alternative warranty options with manufacturers on behalf of customers
• Identify product trends and communicate concerns to the quality team
• Collaborate with stores, merchandising and other operations departments to resolve issues quickly
• Process subcontractor invoices and identify and correct discrepancies
• Schedule service appointments
• Prepare reports regarding warranty and repair service using Storis, Company Intranet systems, and web-based systems
• Communicate with internal and external personnel professionally and promptly
• Maintain accurate files and processes to maximize productivity
• Process open work orders needing resolution
• Perform other support as needed and other duties as assigned

Customer Support jobs in Pennsylvania

Customer Service Representative – Business Banking

Customer Service Representative – Business Banking

Technical Advanced Support Specialist – Level II

Client Support Representative I – Product Support Representative I

Customer Service Representative

Customer Service Representative

Customer Service Representative I – Medicaid Enrollment

Senior Information Technology Support Specialist

Customer Service Representative

Customer Support Specialist