Director

• Lead all aspects of Pattern’s go-to-market strategies, primarily focused on Amazon 1st Party (Vendor Central) marketplace management
• Oversee partner relationships and manage joint business plans with Amazon
• Negotiate vendor agreements and resolve escalations
• Set the strategic direction for 1P ecommerce initiatives
• Guide integration of SaaS solutions and Outcomes as a Service into marketplace strategies
• Work closely with Product and Technology teams to deliver scalable results
• Extend marketplace strategy across Amazon and select strategic marketplaces, including Walmart.com and Target.com
• Set direction for end-to-end planning, forecasting, and inventory optimization across high-profile beauty brands
• Own category intake strategy, including OTB, ordering, and excess management
• Translate forecast deviations into mitigation actions
• Shape segmented assortment strategy using quantitative market analysis
• Lead executive-level brand partner relationships and supply chain optimization discussions
• Set trading lever strategy, including swap and return negotiations, EOL MD management, and promotional planning
• Own annual, quarterly, and weekly budgets with Finance and Brand Growth leadership
• Lead onboarding strategy for new partners
• Drive operational excellence through innovation projects and team initiatives
• Represent Beauty brands in Inventory Health Reviews, Quarterly Business Reviews, and Assortment Reviews
• Build, develop, and lead Associate Directors and Managers

Director of Beauty

• Serve as the primary Legacy representative at the facility
• Promote Legacy policies, clinical programs, and mission
• Create rapport and positive working relationships with facility personnel and Legacy employees
• Oversee internal marketing efforts and communicate Legacy programs and offerings to community leaders
• Manage site productivity and make necessary changes to achieve budget
• Maintain a caseload to help the rehab department meet standards
• Assess patient needs and develop clinical programs appropriate for facility census
• Direct and train others in clinical service delivery across disciplines
• Coordinate the rehab department daily with facility staff to plan and implement therapy programming
• Participate in clinical outcomes reporting and share results with the customer
• Manage staff schedules to meet caseload requirements and use scheduling tools for patient schedules
• Manage CliniFax and physician signatures on therapy plans of care
• Maintain team relationships and open communication among rehab staff, facility staff, and Legacy corporate personnel
• Assist with staff orientation and training to meet company, state, and federal standards

Rehab Director

• Lead the strategy, governance, and delivery of identity and access management services
• Oversee authentication, authorization, identity governance, privileged access management, directory services, and access lifecycle processes
• Partner with Information Security and technology leaders to reduce risk, meet compliance requirements, and enable secure digital experiences
• Partner with the Chief Information Security Officer to align the IAM portfolio roadmap with enterprise security strategy, risk posture, and Zero Trust objectives
• Own the strategy and delivery of the Church's global sign-in experience used by millions of members, employees, and volunteers
• Balance strong security with a simple, welcoming, and accessible user experience
• Ensure the identity platform meets high-availability, performance, and disaster recovery objectives for a mission-critical, 24/7 global service
• Lead responses to identity-related threats including account takeover, credential stuffing, phishing, and fraud
• Ensure identity solutions comply with global privacy and data protection regulations and Church data policies
• Manage strategic relationships with IAM vendors and platform partners, including contracts, licensing, and roadmap alignment
• Collaborate across portfolios and teams to support organizational strategies and goals
• Build a high-performing workforce by fostering accountability, developing capability, and positively influencing others
• Regularly manage the work of other employees
• Partner with HR to hire or fire employees and recommend advancement, promotion, or other status changes within the reporting line

Portfolio Director – Identity and Access Management

• Set Pattern's global brand strategy and lead the creative team across every market, including China and EMEA
• Partner with the CMO and executive team on high-level strategy
• Conduct hands-on creative review and oversee social media strategy
• Build and maintain systems and people that keep Pattern's voice consistent across channels
• Measure brand and creative work against efficient growth and demand generation
• Own creative budgets, agency and freelance vendor economics, and headcount planning
• Attract, hire, retain, and coach world-class creative talent, including the team in Pune, India
• Lay groundwork to bring content strategy under the team as its scope expands
• Participate in portfolio and work sample review, cross-functional interviews, background check, executive review, and offer process

Senior Director, Global Brand and Creative

• Oversee the design, execution, optimization, strategic planning, daily operations, and standards of care for care management programs across all lines of business
• Apply data-driven evaluation to monitor performance and guide improvements
• Build community partnerships to ensure access to resources and coordinated care
• Coordinate clinical and non-clinical care with interdisciplinary teams
• Ensure compliance with regulatory, accreditation, and contractual standards
• Ensure members receive appropriate care at the right time and in the right setting while supporting medical necessity, quality, and cost-effective utilization
• Improve tools, systems, and workflows for medical management efficiency and member satisfaction
• Lead workforce planning, recruitment, retention, staffing, leadership development, and succession planning
• Manage budgets, cost analysis, medical expense trends, and financial goals
• Oversee care management and utilization review across multiple lines of business and regions
• Oversee HR functions including hiring, onboarding, training, performance management, and disciplinary actions
• Partner with physicians and leaders to achieve clinical, operational, financial, and service excellence
• Strengthen partner relationships supporting service utilization, contracts, and joint programs
• Support high-risk and complex members' medical, behavioral, and social needs through holistic, person-centered care
• Support patient satisfaction, quality outcomes, service excellence, and care transitions

Care Management Director

• Directly manage, mentor, and build Associate Directors of TikTok Shop while maintaining indirect leadership over Account Manager teams
• Set operational standards, refine performance metrics, and oversee talent development
• Collaborate with the Head of Accounts for TikTok Shop, reporting to the VP of Social Commerce, to align commercial targets, team structures, and market-expansion initiatives
• Lead executive-level client strategy and own primary escalations for high-value enterprise brands
• Translate marketplace insights into long-term growth playbooks
• Own total portfolio GMV, retention, and revenue expansion across all accounts in the pod
• Ensure team members consistently exceed brand KPIs
• Partner with Product, Engineering, Creator Operations, and Marketing leadership to influence the Pattern Creators software roadmap
• Monitor algorithm changes, TikTok Shop feature releases, and live shopping ecosystems
• Drive sustainable GMV and revenue expansion while maintaining client retention
• Build a leadership pipeline by mentoring and developing Associate Directors
• Pioneer enterprise-grade TikTok Shop growth playbooks
• Complete 30/60/90-day team, account, and strategic ownership milestones

Director of Brand Management, TikTok Shop

• Lead and support teams ensuring building systems align with owners’ operational requirements and engineers’ design intent
• Mentor and develop commissioning professionals and foster excellence, accountability, and client focus
• Establish performance standards, provide coaching, and conduct evaluations
• Collaborate with clients, internal teams, contractors, engineers, architects, and external partners
• Define, document, and communicate project requirements
• Manage and distribute project information to commissioning agents and technicians
• Maintain status tracking and reporting processes for clients and stakeholders
• Ensure communications are documented and properly executed
• Identify scope or performance gaps and drive corrective actions
• Develop and negotiate commissioning fee proposals and labor-hour estimates
• Oversee KPIs and performance metrics
• Advise the VP of Commissioning on standards, processes, and best practices
• Support business development, interviews, and pursuit of client opportunities
• Lead and advance commissioning processes across assigned projects
• Participate in owner training activities
• Manage project commissioning budgets and team efficiency
• Assess project feasibility and profitability
• Reinforce ENFRA’s owner advocacy principles and core values
• Cultivate a collaborative, accountable, improvement-driven team culture

Commissioning Director

• Serve as the executive sponsor and primary strategic contact for assigned client partnerships
• Build and maintain relationships with client executives and key stakeholders
• Ensure client expectations, SLAs, and business objectives are achieved or exceeded
• Develop strategic growth plans that increase program value, client satisfaction, and long-term partnership success
• Lead executive business reviews and provide strategic recommendations
• Identify risks, challenges, and opportunities while driving effective solutions
• Develop and execute strategies for revenue growth, client retention, and program expansion
• Identify opportunities to expand services, improve operational effectiveness, and strengthen client relationships
• Partner with executive leadership to align client strategies with organizational goals
• Support new business opportunities, solution development, and growth initiatives
• Lead strategic planning and execution of organizational priorities
• Oversee day-to-day program operations and delivery against performance goals
• Establish operational objectives, KPIs, and performance standards
• Monitor program health, operational effectiveness, quality metrics, and customer experience outcomes
• Drive process improvement initiatives to increase efficiency, scalability, and business performance
• Ensure compliance with company policies, client requirements, and contractual obligations
• Promote continuous improvement and operational excellence
• Own program P&L performance, budgeting, forecasting, and financial planning
• Monitor revenues, expenses, profitability, and resource allocation
• Align operational performance with financial objectives and budgets
• Improve margin performance while maintaining service quality
• Partner with Finance and executive leadership on business planning
• Lead, coach, and develop managers and leadership teams
• Establish performance expectations, succession plans, and talent development strategies
• Conduct performance reviews and provide ongoing coaching and feedback
• Foster accountability, inclusion, employee engagement, and professional growth
• Build organizational capability through leadership development and workforce planning
• Travel periodically as needed

Director of Client Delivery

• Serve as the executive sponsor and primary strategic contact for assigned client partnerships
• Build and maintain relationships with client executives and key stakeholders
• Ensure client expectations, SLAs, and business objectives are achieved or exceeded
• Develop strategic growth plans to increase program value, client satisfaction, and long-term partnership success
• Lead executive business reviews and provide strategic recommendations
• Identify risks, challenges, and opportunities and drive effective solutions
• Develop and execute strategies driving revenue growth, client retention, and program expansion
• Identify opportunities to expand services, improve operational effectiveness, and strengthen client relationships
• Partner with executive leadership to align client strategies with organizational goals
• Support new business opportunities, solution development, and growth initiatives
• Lead strategic planning and execute organizational priorities
• Oversee day-to-day program operations and delivery against performance goals
• Establish operational objectives, KPIs, and performance standards
• Monitor program health, operational effectiveness, quality metrics, and customer experience outcomes
• Drive process improvement initiatives
• Ensure compliance with company policies, client requirements, and contractual obligations
• Promote continuous improvement and operational excellence
• Own program P&L performance, budgeting, forecasting, and financial planning
• Monitor revenues, expenses, profitability, and resource allocation
• Improve margin performance while maintaining service quality
• Partner with Finance and executive leadership on business planning
• Lead, coach, and develop managers and leadership teams
• Establish performance expectations, succession plans, and talent development strategies
• Conduct performance reviews and provide coaching and feedback
• Foster accountability, inclusion, employee engagement, and professional growth
• Build organizational capability through leadership development and workforce planning
• Travel periodically as needed