Field Engineer

• Maintain and improve the reliability, availability, and performance of deployed battery-buffered DC fast charging stations.
• Work closely with the EnerSys Service team to resolve issues.
• Troubleshoot complex hardware, software, firmware, communications, networking, and system-level issues affecting charger operation.
• Lead or support root-cause investigations into charger downtime, unexpected reboots, failed charging sessions, recurring faults, and degraded performance.
• Perform EV interoperability and compatibility testing across different vehicle manufacturers, models, and charging implementations.
• Analyze charging protocols, system logs, telemetry, fault data, and charging-session behavior to diagnose vehicle-to-charger compatibility issues.
• Develop software, scripts, diagnostic utilities, automated tests, and data-analysis tools that improve troubleshooting and system validation.
• Reproduce field failures in test environments and validate engineering fixes before deployment.
• Partner with Site Reliability Engineering to analyze large operational datasets and identify systemic reliability trends across the charging fleet.
• Develop metrics, dashboards, and analytical methods for understanding charger uptime, downtime, reboot frequency, fault recurrence, charging success rates, and recovery performance.
• Correlate software releases, hardware configurations, vehicle types, environmental conditions, and operational events with reliability outcomes.
• Translate field and fleet data into actionable engineering recommendations and clearly defined problem statements for hardware and software development teams.
• Support deployment and validation of corrective actions and measure their effectiveness after release.
• Collaborate across electrical, mechanical, firmware, software, systems, test, operations, field service, and SRE teams to drive issues through root cause and permanent resolution.
• Document technical investigations, root causes, corrective actions, test results, and lessons learned to continuously improve the charging platform.

Field Applications Engineer

• Promote IKO Commercial Roofing and Building Envelope products to the contracting community
• Respond to internal and external customer inquiries on technical issues relating to commercial roofing and building envelope
• Liaise with the commercial contracting community
• Perform quality assurance inspections of ongoing and completed sites
• Prepare and conduct theory and hands-on commercial product training for existing and potential Registered Contractors
• Liaise with the contracting community and distribution network on product promotion and theory education
• Produce written inspection and quality assurance reports for internal and external customers
• Attend and participate in related association events to promote IKO Commercial products
• Travel within the Greater Toronto Area and surrounding region

Field Service Technician

• Provide pre-sales and post-sales technical support to customers regarding vision systems, CMOS image sensors, FPGAs, and imaging SoCs
• Assist customers with system integration, troubleshooting, and optimization of imaging solutions
• Conduct on-site and remote technical training sessions for customers and partners
• Collaborate with customers to understand application requirements and develop tailored solutions
• Assist in the design, development, and testing of custom applications and solutions
• Provide technical guidance during evaluation and implementation phases
• Maintain in-depth knowledge of the product portfolio, technical specifications, features, and benefits
• Stay updated on industry trends, emerging technologies, and competitive products
• Act as technical liaison between customers, sales teams, and solution development teams
• Build and maintain relationships with key customers and ensure customer satisfaction
• Conduct customer follow-ups and address ongoing technical issues
• Gather customer feedback to inform solution development and improvement
• Assist the sales team in identifying and qualifying new opportunities
• Participate in trade shows, conferences, and industry events
• Develop and deliver technical presentations and demonstrations to prospective customers

Field Applications Engineer – Vision Systems

• Perform installations, maintenance, and service calls at customer locations quickly and efficiently
• Maintain electromechanical equipment, such as self-checkout systems, within an assigned territory
• Complete maintenance, repair, preventive maintenance (PM), and system refurbishment work
• Act as the first point of contact for customers
• Organize and triage customer requests
• Intervene proactively before issues arise
• Communicate openly, helpfully, and professionally to identify appropriate solutions
• Serve as a brand ambassador for NCR Voyix

• Perform installations, maintenance, and service calls at customer locations quickly and efficiently
• Maintain electromechanical equipment, such as self-checkout systems, within an assigned territory
• Complete maintenance, repair, preventive maintenance (PM), and system refurbishment work
• Organize and triage customer requests
• Act as the first point of contact for customers and communicate professionally to identify appropriate solutions
• Intervene proactively before issues arise
• Serve as a brand ambassador for NCR Voyix

• Perform installations, maintenance, and service calls at customer locations
• Maintain electromechanical equipment, including self-checkout systems, within an assigned territory
• Complete maintenance, repair, preventive maintenance, and system refurbishment work
• Communicate openly, helpfully, and professionally as the first point of contact for customers
• Organize and triage customer requests
• Proactively intervene before issues arise
• Apply formal NCR Voyix training to deliver timely customer solutions
• Serve as a brand ambassador for NCR Voyix

Field Service Technician I

• Perform installations, maintenance, and service calls at customer locations
• Maintain electromechanical equipment, such as self-checkout systems, within an assigned territory
• Complete maintenance, repair, preventive maintenance (PM), and system refurbishment work
• Communicate openly, helpfully, and professionally as the first point of contact for customers
• Organize and triage customer requests
• Intervene proactively before issues arise
• Serve as a brand ambassador for NCR Voyix
• Travel extensively across the assigned geographic area

• Perform installations, maintenance, and service calls at customer locations
• Maintain electromechanical equipment, such as self-checkout systems, within an assigned territory
• Complete maintenance, repair, preventive maintenance, and system refurbishment work
• Organize and triage customer requests
• Communicate openly, helpfully, and professionally with customers to identify appropriate solutions
• Take proactive action before issues arise
• Serve as an NCR Voyix brand ambassador

• Provide technical advice to customers, including commissioning, installing, and testing products/equipment
• Perform corrective and preventive maintenance, improvements, system upgrades, and installations
• Establish and maintain high customer satisfaction
• Respond promptly to customer concerns and resolve quality assurance and medical safety issues
• Manage the daily schedule and maintain accurate, timely communication with customers, dispatchers, managers, and regional and cross-functional teams
• Complete administrative responsibilities accurately and on time
• Assist the sales team, clinical team, and internal team, including other on-site service representatives
• Manage inventory, maintain accurate records, and return unused and defective parts
• Promote and sell maintenance contract offerings and assist the sales team within the assigned territory

Field Service Engineer – Canada

• Execute field service work safely, efficiently, and in accordance with customer requirements, quality standards, and agreed timelines
• Provide outstanding customer service through clear communication, responsiveness, urgency, and ensuring customer satisfaction and retention
• Identify opportunities to improve customer operations, eliminate pain points, and communicate service growth opportunities to ABB account teams
• Troubleshoot, analyze, and resolve technical issues through remote and on-site support for certified products and service offerings
• Plan and prepare service activities by securing required materials, parts, tools, and equipment for a first-time-right outcome
• Recommend corrective and preventive actions, improve work processes, and prepare accurate service documentation and customer reports
• Promote ABB’s safety culture while collaborating with customers and colleagues
• Report hazards, mentor junior technicians and engineers, provide technical guidance, and deliver training when required