Field Engineer

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Provide scheduled inspections, cleaning, and other services; perform minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve issues or escalate according to established procedures.
• Schedule services, complete required paperwork, and work with customers to ensure satisfaction and understanding of product functionality.
• Troubleshoot hardware and software failures using diagnostic tools.
• Perform component-level hardware repairs and clean and adjust mechanical components.
• Configure and install applicable software.
• Perform preventive maintenance and refill consumables as directed.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on installed hardware and software.
• Participate in hardware and software training, KPI initiatives, and special projects.

Field Service Technician

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
• Optimize system configurations and troubleshoot performance issues
• Deliver preventive maintenance, upgrades, and emergency repairs
• Respond to service requests and communicate proactively with customers throughout the service process
• Advise customers on preventive maintenance and configuration best practices
• Collaborate with managers and sales teams to align service delivery with customer expectations
• Maintain compliance with Agilent policies and customer service standards
• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
• Document service activities, time, and expenses accurately in SAP and other systems
• Train customers and fellow engineers on equipment operation and maintenance
• Support complaint handling and quality systems as required
• Cover a multistate territory, primarily New York City and the Northeastern U.S.
• Travel daily, overnight, occasional weekends, and throughout the U.S. as needed

Field Service Engineer

• Travel and demonstrate expertise as a technical repair and/or installation specialist for Roche assigned product lines
• Provide valued service to laboratory customers in an assigned territory
• Ensure and maximize customer satisfaction with Roche equipment and related products
• Promote effective, positive, and productive communication among teams
• Manage customer accounts to promote goodwill, confidence, and credibility and exceed customer expectations
• Install, maintain, and repair Roche Diagnostics equipment
• Identify and analyze problems, repair where possible, or escalate when necessary
• Schedule and perform preventative maintenance
• Monitor customer equipment performance and resolve routine issues
• Refer complex problems and issues to higher levels
• Identify revenue-generating and cost-saving opportunities
• Implement Roche Diagnostics service agreement policy and market service contracts to existing customers
• Provide routine technical support and operator troubleshooting training
• Complete and document service and customer account-related reports, updates, and emails
• Maintain expenses within departmental guidelines and control inventory and company property

Associate Field Engineering Specialist – TD

• Ensure proper document control at the project site office for all phases of construction
• Provide document support and assist field staff with project administration and document field construction issues
• Assist the Project Manager and Project Superintendent
• Create and track submittal schedules and logs; review submittals against plans and specifications
• Maintain construction job logs, status reports, RFIs, change orders, shop drawings, files, photographs, and project documentation
• Schedule inspections and track inspections and re-inspections, including City and Third Party inspections
• Maintain SWPPP and assist with OSHA safety and risk management standards
• Assist with subcontractor draws, payroll, materials, supplies, and inventory
• Manage plan revisions, consultant inspection reports, deficiency logs, owner changes, project reports, and close-out records
• Coordinate quality control items and work with subcontractors and vendors on quality and cost control
• Proactively identify project issues and facilitate solutions
• Maintain meeting minutes and project controls
• Collect warranty materials and prepare close-out documents
• Perform relevant duties assigned by the Project Superintendent or Project Manager

• Manage customer relationships through effective technical knowledge
• Install, troubleshoot, service, and maintain equipment at customer sites
• Provide exceptional customer service and meet customer commitments and arrival times
• Understand customers’ business and competitive environment and generate service revenue
• Participate in the regional work team and improve team processes
• Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
• Complete timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, site/service documentation, and related paperwork
• Adhere to training, quality, safety, and regulatory requirements
• Use tools, support, resources, and escalation processes to resolve customer and system problems
• Diagnose and resolve electronic, network, and mechanical problems
• Travel approximately 70% across the specified geography, with average driving time of 1–4 hours daily and occasional overnight, air, or train travel

Field Service Engineer – CT/MRI

• Travel and showcase expertise in technical repair and installation for Roche assigned product lines
• Provide service to laboratory customers in the assigned territory
• Perform routine technical support, on-site service, repair, and installation of Roche products
• Serve as a customer contact for technical and service-related issues
• Perform preventative maintenance
• Diagnose and resolve mechanical, hardware, software, and system failures
• Document all activities
• Contribute to quality improvement
• Maximize customer satisfaction
• Travel daily in a field-based role, with up to 10% overnight travel

Field Engineering Specialist

• Develop and maintain customer relationships with relevant individuals at all levels in the assigned district
• Perform regular customer visits
• Ensure customer satisfaction with company service and system performance
• Escalate system downs according to procedure and report accurately and promptly
• Achieve guaranteed uptime and other customer parameters
• Promote quality improvement, cycle-time reduction, continuous technical improvement, and workforce empowerment
• Interview, hire, and train customer engineers and technicians as needed
• Manage, coach, and directly supervise professional and skilled support employees
• Conduct salary planning, career planning, corrective actions, objective setting, and performance appraisals
• Ensure employee satisfaction through communication, goal setting, achievement tracking, and development planning
• Forecast financial, manpower, and operational requirements for key businesses
• Identify and pursue service agreement business with marketing and sales
• Manage start-ups according to time and cost requirements
• Manage local inventories and RMA procedures
• Ensure appropriate safety practices among customer engineers

Manager III, Field Service Engineer

• Provide customers with technical support and services
• Perform preventive maintenance, installations, site surveys, demand services, and emergency services for digital cinema equipment
• Maintain cinema projection equipment, digital signage, sound systems, servers, and power supplies
• Determine and execute customer support plans
• Test electronic assemblies, components, and parts using electrical and computerized test equipment
• Examine equipment and assemblies for defects and replace defective components
• Repair equipment and perform field testing
• Resolve firmware and software issues
• Direct investigations of customer complaints regarding quality, tolerances, specifications, and delivered condition
• Record, analyze, and report production quality and customer complaint or claim status and disposition
• Install electronic or digital equipment and test it
• Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel
• Take ownership and perform other assigned duties

• Inspect turbine and generator components
• Provide technical direction
• Review turbine inspection data
• Supervise repairs
• Troubleshoot equipment
• Perform rotor and steam path alignment
• Track outage schedules and manpower
• Supervise labor
• Plan outages
• Train customers
• Spend approximately two years working as an Engineer in Training with Senior Field Engineering mentors
• Learn maintenance practices required to inspect GE and Westinghouse steam turbine-generator units
• Work on billable assignments according to skills and abilities after and, when appropriate, during training
• Assist start-up engineers with system checkouts after outages and monitor turbine operation
• Assist with turbine laser alignment
• Perform vibration analysis and balance turbine generators

Field Engineer jobs in New York

Field Service Technician

Field Service Engineer

Associate Field Engineering Specialist – TD

Field Engineer

Field Service Engineer – CT/MRI

Field Engineering Specialist

Manager III, Field Service Engineer

Field Service Technician

Field Engineer – Training