General

• Engage with patients, referral sources, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Create, communicate, and obtain all required documentation for new referrals.
• Secure patients’ upfront payment, including helping patients identify payment avenues and directing them to financial assistance programs.
• Support ongoing activities needed to ensure clean claims on hold and denial management, including following up on missing paperwork.
• Assist the Patient Registration Supervisor and Manager with special assignments as needed.
• Facilitate new patients’ transition to Option Care Health services and coordinate all aspects of their transition to home/AIS.
• Work in conjunction with Sales to prepare patients for Option Care Health services.

Patient Registration Specialist

• Manage and oversee employee and visitor access to and from restricted areas
• Verify credentials and enforce access-control protocols
• Prevent prohibited or restricted items from entering or exiting the premises
• Maintain thorough surveillance of the assigned restricted area
• Provide high-quality customer service to employees and visitors
• Maintain vigilance and situational awareness
• Communicate clearly and effectively, verbally and non-verbally
• Work autonomously during designated shifts
• Adapt to changing conditions in fast-paced and slower-paced environments
• Report to the Site Lead

Access Control Specialist

• Receive, verify, and process visitors and guests at the Visitor Control Center
• Issue retention, temporary, visitor badges, and guest decals
• Produce and issue Common Access Cards (CACs)
• Conduct fingerprinting and capture credential, passport, and ISOPREP photographs
• Conduct personnel and item inspections using X-Ray screening systems and metal detectors
• Identify, escalate, and document prohibited items or security anomalies
• Operate and maintain Government-furnished X-Ray, metal detection, credentialing, and access control systems
• Troubleshoot visitor and guest access issues with Government staff
• Resolve badge, CAC, and ISOPREP credential approval, issuance, and system discrepancies
• Escalate issues through appropriate Government channels
• Collect, maintain, and report visitor control statistics and operational data
• Document actions, incidents, and access transactions in approved Government systems
• Perform other duties as assigned

Visitor Control Specialist

• Manage and oversee employee and visitor access to and from restricted areas
• Verify credentials and ensure access protocols are followed
• Prevent prohibited or restricted items from entering or exiting the premises
• Conduct consistent surveillance of the assigned restricted area
• Provide high-quality customer service to employees and visitors
• Maintain vigilance and situational awareness
• Communicate clearly and effectively in verbal and non-verbal interactions
• Work autonomously during designated shifts
• Adapt to changing conditions in fast-paced and slower-paced environments
• Perform other duties as assigned
• Report to the Site Lead

• Greet each guest professionally and provide extraordinary customer service
• Establish rapport and trust with guests
• Assess guest needs through questioning and recommend suitable products
• Recommend and book events, activities, tours, attractions, and other services
• Meet or exceed sales targets in a commissioned environment
• Generate sales and upsell products by planning guests’ stays
• Resolve guest issues promptly and follow up to ensure resolution
• Sell in person and occasionally by phone
• Use sales tools to create urgency, close and book sales, and collect payment
• Provide detailed purchase recaps and thank guests
• Work closely with guests, lodging partners, and supply partners
• Help travelers maximize destination experiences while supporting partner loyalty and business growth

Concierge

• Assist in maintaining equipment and facilities in optimum operating condition
• Repair or replace inoperative equipment
• Assist with general maintenance, repairs, and alterations involving plumbing, carpentry, painting, and electrical work
• Repair doors, floors, floor coverings, walls, ceilings, windows, electrical switches, receptacles, light fixtures, commodes, wash basins, and showers
• Repair recreation/mess equipment and appliances
• Perform related maintenance and custodial duties
• Perform simple plumbing repairs, replace faucets and washers, repair toilet flushing devices, and clear clogged drains
• Perform light maintenance on air conditioning units and intermediate maintenance on facility equipment
• Assist with minor electrical repairs, including switches and boxes, and replace lights, fuses, and fixtures
• Perform other duties as assigned

Maintenance Worker – 05

• Receive, verify, and process visitors and guests at the Visitor Control Center
• Issue retention, temporary, or visitor badges according to approved clearance levels
• Issue guest decals for approved social or ceremonial functions
• Produce and issue Common Access Cards (CACs) according to Government requirements
• Conduct fingerprinting in compliance with federal standards
• Capture and produce credential photographs, including passport and ISOPREP photos
• Conduct personnel and item inspections using X-Ray screening systems, walk-through metal detectors, and hand-held metal detection devices
• Identify, escalate, and document prohibited items or security anomalies
• Operate and maintain Government-furnished equipment and systems, including X-Ray machines, metal detection systems, and credentialing/access control systems
• Collaborate with Government staff to troubleshoot access issues and resolve badge, CAC, and ISOPREP credential discrepancies
• Escalate issues through proper Government channels
• Collect, maintain, and report visitor control statistics and operational data
• Document actions, incidents, and access transactions in approved Government systems
• Report to the Site Lead
• Work onsite in a secure professional facility and support rotating shifts, weekends, holidays, and hours outside normal business hours as mission needs require
• Perform other duties as assigned

• Receive, verify, and process visitors and guests at the Visitor Control Center
• Issue retention, temporary, and visitor badges according to approved clearance levels
• Issue guest decals for approved social or ceremonial functions
• Produce and issue Common Access Cards (CACs) in accordance with Government requirements
• Conduct fingerprinting in compliance with federal standards
• Capture and produce credential photographs, including passport and ISOPREP photos
• Conduct personnel and item inspections using X-ray screening systems, walk-through metal detectors, and hand-held metal detection devices
• Identify, escalate, and document prohibited items or security anomalies
• Operate and maintain administrative control of Government-furnished equipment and systems
• Collaborate with Government staff to troubleshoot access issues and resolve badge, CAC, and ISOPREP credential discrepancies
• Escalate issues through proper Government channels
• Collect, maintain, and report visitor control statistics and operational data
• Document actions, incidents, and access transactions in approved Government systems
• Report to the Site Lead
• Perform other duties as assigned

• Manage and oversee employee and visitor access to restricted areas
• Verify proper credentials
• Prevent prohibited or restricted items from entering or exiting the premises
• Maintain thorough surveillance of the assigned restricted area
• Deliver high-quality customer service to employees and visitors
• Maintain vigilance and situational awareness
• Communicate clearly in verbal and non-verbal interactions
• Ensure security protocols are followed meticulously
• Work autonomously during designated shifts
• Adapt to changing conditions and work environments
• Report to the Site Lead
• Work onsite in a secure professional facility

• Manage and oversee employee and visitor access to and from restricted areas
• Verify proper credentials
• Prevent prohibited or restricted items from entering or exiting the premises
• Maintain thorough surveillance of the assigned restricted area
• Provide high-quality customer service to employees and visitors
• Maintain vigilance and situational awareness
• Communicate clearly and effectively in verbal and non-verbal interactions
• Ensure security protocols are followed meticulously
• Work autonomously during designated shifts
• Adapt to changing conditions in fast-paced and slower-paced environments
• Perform other duties as assigned
• Report to the Site Lead