Guest Services

• Provide day-to-day caretaking, hospitality services, and maintenance for the designated FTI location
• Manage events, menu options, onsite hospitality, catering development, and strategic menu planning
• Execute catering services and prepare meals, snacks, and beverages
• Enhance existing operations and guest experience
• Coordinate housekeeping staff, cleaning and maintenance schedules, and housekeeping duties
• Plan food inventory and maintain inventories of guest, housekeeping, maintenance, grocery, bar/alcohol, and office supplies
• Prepare invoices, reports, emails, letters, and other documents
• Assist the Guest Services Manager with event scheduling, Touch-Stay, and email communications
• Maintain building aesthetics and a clean, organized facility
• Welcome guests, provide tours and facility/property information, and implement process improvements
• Order gifts and gift baskets with the marketing team or local vendors
• Provide guest accommodations for ADA requirements, food allergies, and other preferences
• Work with local vendors to promote FTI in the community
• Ensure a clean, safe, and workable kitchen area
• Facilitate guest needs and perform other assigned duties

Guest Services Associate

• Provide day-to-day caretaking, hospitality services, and maintenance for the designated FTI location
• Manage events, menu options, catering development, strategic menu planning, and onsite hospitality
• Execute catering services and prepare meals, snacks, and beverages
• Enhance existing operations and guest experience
• Oversee housekeeping relationships and cleaning and maintenance schedules
• Plan food inventory and maintain inventories of guest, housekeeping, maintenance, grocery, bar, alcohol, and office supplies
• Prepare invoices, reports, emails, letters, and other documents
• Assist the Guest Services Manager with event scheduling, Touch-Stay, and email communications
• Maintain building aesthetics and a clean, organized facility
• Provide tours and facility/property information
• Order gifts and gift baskets with the marketing team or local vendors
• Work with local vendors to promote FTI in the community
• Ensure a clean, safe, and workable kitchen area
• Facilitate guest needs and perform other related duties as assigned

• Greet, register, and assign rooms to arriving guests
• Verify guest credit and establish payment methods
• Maintain accurate room availability and guest account records using property management systems
• Compute bills, collect payments, and make change
• Perform basic bookkeeping tasks, including balancing cash accounts
• Issue room keys and provide instructions to bell attendants
• Review accounts and charges during check-out
• Post room, food, beverage, and service charges to ledgers manually or via computer systems
• Transmit and receive guest messages using telephones or switchboards
• Coordinate with housekeeping and maintenance to address guest-reported issues
• Make and confirm guest reservations
• Answer inquiries about hotel services and nearby dining, shopping, and entertainment
• Provide outstanding guest services and support front office operations

Guest Services Agent

• Perform general duties in admissions, concessions, and skate rental at the Peaks Ice Arena
• Assist other team members as needed
• Perform other related duties as required
• Fill in for other staff as needed

Guest Services Worker – Ice Arena

• Provide excellent service to internal and external customers as a Guest Services Coordinator
• Support Sales and Marketing departments by handling policies and qualifications
• Assign agents with guests for Hilton Grand Vacations vacation ownership sales presentations
• Acquire Sales personnel attendance each morning for tour assignment purposes
• Prepare and maintain the daily sales rotation and make accurate adjustments following tour rules
• Verify guest tour qualifications using multiple sources
• Contact guests at scheduled tour times and guide them through virtual tour setup
• Ensure tour emails are received, guests can log in, and cameras are working
• Update tours, identify available salespersons, confirm sales connections, and perform warm transfers
• Work with management to identify, research, and address guest, schedule, gifting, and tour modification problems
• Follow required scripts while providing high-level customer service and hospitality
• Input information accurately and promptly and ensure the virtual front desk is covered
• Verify computer input and ensure reporting is received and distributed on time
• Attend required team meetings and training sessions on camera
• Participate in required skills assessments
• Perform other duties as assigned

Guest Services Coordinator

• Lead, coach, and support a team of concierge agents in daily operations
• Handle escalated and complex guest requests with care and sound judgment
• Monitor service quality and provide regular feedback to team members
• Manage team scheduling and coverage to meet guest demand
• Identify recurring guest issues and recommend process improvements
• Partner with cross-functional teams to resolve issues and improve the guest experience

Concierge Lead, Guest Services

• Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions
• Compile, review and distribute reports to appropriate members
• Maintain knowledge of hotel and departmental policies, procedures, hotel services, facilities, packages, promotions, prices and rates
• Maintain knowledge and use of property management, POS, call accounting and movie systems
• Organize and maintain a clean workstation and report shortages
• Answer telephone within three rings using correct salutations and telephone etiquette
• Respond accurately to guest inquiries and promote positive guest relations
• Correct errors or list discrepancies for adjustment
• Compute percentages and totals and compare results with recorded entries
• Inspect accounting entries for compliance with accepted procedures
• Analyze data for deficiencies in controls or noncompliance with policies and procedures
• Reconcile and complete daily front desk and Food and Beverage cashier work
• Run final trial balance to post rooms and close day
• Run accounts receivable and other required reports
• Provide next-day reports for Front Office, Housekeeping, Sales and Accounting Offices
• Transmit credit card vouchers electronically to authorized vendors

• Coordinate catering operations for Air Culinaire Worldwide consistently with company policies and procedures
• Provide bespoke guest service while protecting confidential client information
• Contribute to all functions and operations of the Guest Services Team
• Log into assigned phone queues and work assigned emails
• Process assigned orders accurately and timely
• Record pertinent order information and properly e-file and code orders
• Use company software to identify approved preferred suppliers
• Research custom-item pricing using approved websites
• Communicate with the supply chain by phone or email to clarify orders
• Execute quotes and apply approved promotional codes or discounts
• Upsell items based on clients’ requested menus
• Log Process Events according to department policy
• Coordinate across departments to resolve customer concerns from order placement through invoicing
• Apply Process Event solutions using the company credit matrix and management support
• Perform quality control of orders, fees, and potential GPQC issues before submission
• Confirm orders with suppliers and close the order communication loop
• Communicate unresolved issues to management at shift close
• Engage Guest Services, Operations, and senior management as needed
• Participate in cross-training, weekly huddles, department meetings, and meetings with managers, Network, On-Sites, and customers
• Handle escalated issues with customers, kitchens, or vendors in conjunction with the Guest Services Manager
• Perform additional duties assigned by management

Guest Services Agent – Cargo

• Provide concierge service and high-level customer service to assist with wayfinding
• Act as a local resource to visitors and help ensure a pleasurable and safe environment
• Meet, greet and assist patients and guests
• Provide general information about services, facilities and the surrounding geographical area
• Respond to special requests and arrange transportation or other services
• Gather and provide information about property amenities and nearby establishments
• Coordinate patient needs with other departments and contact appropriate personnel
• Coordinate access to care delivery areas and perform visitor authorization procedures
• Serve as liaison between visitors and staff and relay visitor concerns
• Answer phones, transfer calls, take messages and relay information
• Provide facility tours and walk customers to appropriate areas
• Assist with patient and guest inquiries with minimal supervision

Guest Services jobs in United States

Guest Services Associate

Guest Services Associate

Guest Services Agent

Guest Services Worker – Ice Arena

Guest Services Coordinator

Concierge Lead, Guest Services

Guest Services Agent

Guest Services Agent – Cargo

Guest Services Liaison