Head of Department

• Own Carmoola's fraud strategy across customer, document, dealer and vehicle fraud
• Decide what to build versus buy while balancing loss prevention against customer and dealer friction
• Own the fraud roadmap and shape requirements with Product and Engineering
• Work with Credit, Ops and Collections to ensure controls fit business operations
• Design and develop AI agents that assess application, document, bank, bureau, dealer and vehicle data
• Build fraud classifiers, anomaly detection, document intelligence and network analysis
• Identify linked applications, synthetic identities and dealer collusion
• Own end-to-end production deployment, including version-controlled code, CI/CD, safe releases, live monitoring, governance and human oversight
• Test fraud journeys and controls using deepfakes, synthetic documents, AI-generated identities and automated application attacks
• Deliver fraud analytics and management information showing losses, prevention and causes
• Report against risk appetite to senior leadership and the board
• Build relationships with peer lenders, Cifas, National Hunter, the FLA, UK Finance and law enforcement
• Convert shared intelligence about emerging threats into new controls

Head of Fraud

• Lead video review operations at Bolt6, ensuring technology is deployed and run flawlessly at live events worldwide
• Take overall responsibility for video review quality across football, volleyball, tennis and future sports
• Define standards for review accuracy, speed, consistency and communication
• Train, coach and develop video review operators
• Run review and improvement sessions using examples from live events
• Set and maintain professional communication standards with officials
• Develop operator assessment and independent sign-off processes
• Monitor operator performance across accuracy, speed, communication and process adherence
• Establish post-event performance review processes
• Lead investigations into substandard reviews, identify root causes and implement improvements
• Identify opportunities to make reviews faster, simpler and more reliable
• Build a feedback culture and ensure consistent performance across operators
• Develop cross-sport video review principles and sport-specific training processes
• Maintain review procedures, training materials, examples and best-practice guidance
• Develop scenario training for difficult, unusual and high-pressure situations
• Provide live support and act as senior escalation point during major events
• Collaborate with Product and Technology teams on review tools, interfaces and workflows
• Scale review operations as competitions, operators, sports and territories grow
• Work closely with internal teams, clients and partners

Head of Video Review

• Define and deliver a long-term implementation strategy aligned with business objectives and customer needs
• Lead a large, multidisciplinary implementation organisation
• Own governance, methodologies, quality assurance, controls and continuous improvement
• Build the capability, identity and professional maturity of the Implementation function
• Create direction and accountability in complex or ambiguous situations
• Drive delivery innovation, automation, tooling and management information improvements
• Lead workforce planning, succession planning, coaching, recruitment and organisational development
• Manage resource planning and capacity to meet portfolio demand
• Provide senior oversight of strategic and high-risk customer implementations
• Support business planning, commercial decisions, bids and proposals
• Drive service improvement and cross-functional transformation initiatives
• Influence senior stakeholders and strengthen collaboration across the wider organisation

Head of Implementation

• Shape and activate the creative and digital strategy for Springer Health+, Adis and the Local Pillar
• Lead the digital and creative services team as a centre of expertise and strategic enablement hub
• Establish scalable ways of working, governance, supplier management and advisory support for global and local teams
• Help teams identify, sell, scope, procure and deliver digital and creative solutions
• Support websites, HCP platforms, e-learning, video, animation, infographics, podcasts, data visualisation, omnichannel programmes and digital congress activities
• Provide oversight for complex, high-value and strategically important programmes
• Support account planning, client workshops, capability presentations, proposals and pitches
• Develop proof of concepts, templates, case studies, briefing templates, supplier evaluation criteria, pricing guidance and decision tools
• Manage the creative team’s objectives, performance, workload, wellbeing and resource allocation
• Match internal and external creative resources to projects and identify capability or capacity gaps
• Design and maintain scalable creative and digital production processes
• Select and manage workflow tools for scheduling, capacity planning, collaboration, review, approval and reporting
• Introduce responsible AI tools and automation to improve productivity and reduce rework
• Build and manage a preferred network of agencies, freelancers, technology partners and specialist suppliers
• Establish standards for creative production, quality assurance, brand consistency, user experience, accessibility, AI-assisted production and supplier delivery
• Oversee workload, capacity, supplier commitments, delivery performance and project financial health
• Review vendor cost, performance, quality and value, and report significant operational, financial, quality or capability risks

Head of Digital and Creative Services

• Develop and deliver a practical technology, systems, data and digital roadmap aligned with CDP's growth strategy
• Identify where technology can improve productivity, client delivery, decision-making and employee experience
• Set priorities for technology investment and digital change
• Define pragmatic architecture, integration and technology standards
• Lead the evolution of CDP's technology landscape
• Ensure major initiatives have clear ownership, business cases and measurable outcomes
• Take overall responsibility for enterprise systems including CRM, project and resource management, finance, HR, collaboration, document management and workflow
• Lead development or replacement of HubSpot, SAP Business ByDesign, Microsoft 365/SharePoint, Egnyte and internally developed systems
• Improve end-to-end business processes and information flow from sales through delivery, resourcing, time recording, invoicing and management reporting
• Establish ownership, roadmaps and support models for core systems
• Improve business data quality, accessibility and use
• Develop management information and insight with Finance and other functions
• Identify and deliver automation opportunities
• Lead CDP's responsible and effective use of AI
• Measure adoption and business benefit
• Lead reliable and responsive IT services across UK and US operations
• Oversee workplace technology, Microsoft 365, networks, endpoints, identity, access, cloud and infrastructure
• Improve onboarding, support and everyday technology experience
• Maintain asset, licence, change, incident and problem management
• Support specialist technology needs of scientists, designers and engineers
• Own information security and technology risk framework
• Lead cyber security priorities across identity, endpoints, cloud, networks, data and third-party systems
• Maintain controls aligned with ISO 27001
• Work with Legal, Quality and client-facing teams on information security, privacy, intellectual property and client requirements
• Maintain incident response, business continuity, backup and disaster recovery arrangements
• Lead and develop a small IT and systems team
• Build joined-up capability across IT operations, systems, data and digital change
• Manage technology suppliers, software contracts, licences, partners, budgets and resources
• Communicate clearly with technical and non-technical stakeholders

Head of IT and Systems

• Lead the Customer Training and Coaching (CTC) team in operationalising SRT’s Maritime Domain Awareness system with customers
• Guide customers through complex, long-term, phased system transitions
• Lead CONOPS activities, including understanding prospective clients’ operational challenges and developing Concepts of Use
• Support SRT product development to meet customer requirements
• Lead development of the SRT Academy and online and face-to-face MDA and Intelligence Led Operations training
• Manage delivery of face-to-face training across programmes
• Provide operational system-use advice and coaching through Customer Support Managers
• Manage adoption specialists, trainers, and customer success professionals across global project teams
• Design and manage the CTC programme framework and tailor it to customer needs
• Coordinate training development and delivery
• Develop schedules and action plans for training and coaching initiatives
• Collaborate with internal teams and external partners on resources and logistics
• Monitor programme effectiveness and implement improvements using feedback and performance metrics

Head of Operational Concepts, Training and Coaching

• Take ownership of IT for a growing, multi-site regional law firm
• Shape the firm’s IT strategy, systems and infrastructure
• Report directly to the Managing Director and sit on the Senior Leadership Team
• Own the recently implemented practice management system and drive improvements
• Manage the relationship with the practice management system supplier and other stakeholders
• Take responsibility for the outsourced MSP
• Develop the junior member of the internal IT team
• Bring greater structure to IT across the business
• Provide technology leadership on security, automation, AI and effective use of systems
• Understand business processes, identify frustrations and resolve issues
• Introduce and manage change across the professional-services environment
• Travel regularly between the firm’s offices
• Work Monday to Friday, 9am–5pm, with an hour for lunch

Head of IT

• Develop, evolve and deliver a comprehensive EDI strategy aligned with MAG’s business and People priorities
• Provide progress updates to senior leadership forums, including the Executive Committee and Senior Leadership Team
• Advise and constructively challenge leaders and stakeholders on decisions, practices and activity affecting inclusion
• Review and contribute to policies and working practices supporting MAG’s EDI commitments and relevant territories
• Identify barriers to equity and inclusion and coordinate practical, sustainable solutions
• Work with Talent Development colleagues to shape EDI learning for colleagues and leaders
• Deliver EDI learning and facilitate conversations at all organisational levels, including with senior leaders
• Develop measures and reporting on the effectiveness of EDI initiatives, policies and activity
• Improve the quality and use of colleague EDI data and turn insight into priorities and decisions
• Build relationships with external partners, community organisations, sustainability and corporate social responsibility teams
• Represent MAG at external events, conferences and forums
• Partner with Colleague Communities to incorporate colleague perspectives into priorities and positive change
• Work with Colleague Communities, Chaplaincy and Communications teams to deliver EDI events and communications
• Maintain current knowledge through external networks, research and developments in EDI practice and legislation
• Lead and support an EDI Specialist, enabling clarity, connection and strong performance

Head of Diversity & Inclusion

• Lead and develop the Bid Centre and Social Value team of approximately eight professionals
• Own bid qualification and go/no-go decisions
• Lead complex public and private sector tenders, frameworks, direct awards, and strategic proposals
• Develop win themes, value propositions, and bid strategies
• Partner with Sales early to shape customer strategies and identify routes to winning
• Collaborate with Sales, Finance, Legal, HR, Marketing, Supply Chain, Service & Support, and other teams
• Lead the Social Value strategy and develop initiatives and partnerships with measurable social, environmental, and economic impact
• Monitor win rates, revenue won, profitability, pipeline conversion, and bid cycle times
• Improve bid content library, knowledge base, methodologies, and best-practice frameworks
• Ensure bids meet governance, commercial, legal, and procurement requirements
• Lead tender debriefs and apply lessons learned
• Coach and develop team members
• Monitor procurement, framework, Social Value, and competitor developments and translate insights into actions

Head of Bid Management

• Lead and scale the global pre-sales/Solution Consulting function
• Manage and develop Solution Consultants across the US and UK
• Partner with Sales leaders across New Business, Expansion and Partnerships to drive revenue through technical pre-sales support
• Act as the bridge between Sales and Product/Technical teams through a two-way feedback loop
• Enable Sales teams with relevant knowledge and tools
• Channel customer and market insights back to Product to shape the roadmap
• Own and evolve the Solution Consulting playbook, tools, processes and techniques
• Personally support strategic deals and key customer engagements with senior technical and commercial input
• Contribute to go-to-market strategy and decision-making as part of the Sales and Commercial leadership team
• Coordinate with Services and Technical teams to ensure smooth handover from pre-sales to delivery
• Maintain knowledge of market trends, competitor products and industry developments
• Provide training and support to other commercial-team functions
• Build and maintain relationships with customers and partners as a senior technical advisor

Head of Department jobs in United Kingdom