Human Resources

• Serve as a central point of contact for employees and leaders for HR-related inquiries through the HR Case Management System
• Provide customer service and resolve questions regarding payroll, benefits, leave of absence, company policies, Workday transactions, and general HR inquiries
• Process and support employee lifecycle transactions in Workday, including hires, job changes, personal information changes, terminations, and employee data updates
• Review Workday transactions and employee data for accuracy and completeness, resolve discrepancies, and escalate issues when appropriate
• Complete Form I-9 documentation and associated new-hire activities using Workday
• Support new-hire and onboarding processes, monitor outstanding tasks, and assist with Workday-related questions
• Facilitate employee offboarding, including termination transactions, documentation, final pay coordination, and separation information
• Assist with Pay, Benefits, Time Off, and Leave of Absence inquiries
• Monitor Workday inbox tasks and HR Service Delivery business processes to meet service-level expectations
• Run, review, and analyze Workday reports for employee inquiries, HR operations, audits, data validation, and business needs
• Troubleshoot basic Workday questions and transaction issues and escalate system or configuration issues to HRIS/Workday teams
• Perform employment verifications and provide employee documentation according to company policies
• Maintain accurate and confidential employee records in Workday and other HR systems
• Identify improvements to Workday processes, HR knowledge articles, standard operating procedures, and employee self-service guidance
• Participate in Workday testing, process improvements, system enhancements, data validation, and HR Service Delivery projects
• Partner with HR Business Partners, Payroll, Benefits, Leave, Talent Acquisition, HRIS/Workday, and other HR teams to resolve employee issues and ensure accurate HR data and processes

Explore HR Service Delivery Specialist I at Fortrea. Review requirements and application details.

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