Human Resources

• Own the global benefits renewal calendar and complete renewals on time
• Review renewal terms, pricing, coverage, cost increases, and gaps; support broker and provider negotiations
• Research local market practices and statutory requirements for new or enhanced benefits plans
• Compare proposals on coverage, pricing, exclusions, and limits, and manage selected plans from scoping through launch
• Oversee enrolments, changes, and terminations
• Coordinate with Payroll, Finance, and Legal to ensure accurate billing
• Reconcile invoices, employee data, and plan costs
• Handle employee and client benefits questions and escalations
• Guide internal teams on statutory versus supplemental benefits by market
• Manage relationships with brokers, insurers, and local partners
• Track market, regulatory, and insurance offering changes
• Improve and document scalable global benefits processes

Benefits Specialist – Lifecycle

• Capture, update and maintain candidate and recruitment data
• Complete repetitive administrative and data-capturing tasks accurately
• Assist with candidate screening and recruitment administration
• Make and receive phone calls when required
• Follow up with candidates and other relevant parties
• Update recruitment systems, spreadsheets and internal records
• Keep information organised and ensure tasks do not fall through the cracks
• Assist the Head of Recruitment with day-to-day tasks and priorities
• Follow established processes and identify when something requires attention
• Take ownership of assigned work and follow tasks through to completion
• Handle candidate and company information professionally and confidentially
• Take on additional HR and recruitment responsibilities as skills and experience grow
• Work closely with the Head of Recruitment and gain hands-on exposure to recruitment operations, candidate management, HR administration and internal processes

HR Assistant

• Partner with regional executives to map workforce plans supporting regional expansion
• Provide change management support during organizational shifts and market entries
• Act as a communication bridge between Global HQ HR and local regional entities
• Deliver data-driven people insights to regional leadership to improve operational efficiency
• Design localized talent acquisition strategies for executive and high-impact sales leadership roles
• Manage regional succession planning for emerging markets
• Conduct annual regional talent reviews and design targeted upskilling programs
• Facilitate competitive cross-border onboarding experiences tailored to regional nuances
• Implement standardized corporate appraisal systems adapted to local market conditions
• Coach regional country managers on performance enablement and constructive feedback loops
• Drive a high-performance culture aligned with Tiens Group’s values and direct-selling business model
• Oversee employee engagement initiatives to reduce cross-border turnover rates
• Monitor localized labor law developments across assigned countries
• Resolve complex employee relations, grievances, and local compliance conflicts
• Advise on compensation adjustments and localization of corporate benefit schemes

Regional HRBP, Fluent Mandarin, English

• Serve as the primary People Experience partner to regional senior leadership across Cape Town and Johannesburg
• Translate people strategy into practical business outcomes
• Own end-to-end recruitment for all South Africa-based roles, from sourcing strategy to offer management
• Manage statutory compliance and drive progress on the South African Employment Equity Plan
• Partner with senior leaders to deliver data-driven people plans aligned with regional and global priorities
• Advise across the employee lifecycle, including performance management, remuneration, change management, and leadership coaching
• Guide organisational design and leadership capability
• Resolve complex employee relations matters
• Deliver consistent people-program rollouts aligned with global strategy
• Collaborate with regional leadership, global Centres of Excellence, and Talent Experience teams
• Strengthen team performance and workplace culture through local insights

HR & Talent Business Partner

• Maintain accurate employee records in the HRIS
• Support onboarding, including contracts and new-starter paperwork
• Track absence, leave and other HR administration
• Respond to routine employee queries
• Help prepare HR reports for the wider team
• Work 09:00–17:00 UK time (11:00–19:00 SAST)
• Complete a short recorded video interview if shortlisted
• Introduce successful candidates to the UK employer

HR Administrator

• Partner with regional executives to map workforce plans supporting regional expansion
• Provide change management support during organizational shifts and market entries
• Serve as the communication bridge between Global HQ HR and local regional entities
• Deliver data-driven people insights to regional leadership to improve operational efficiency
• Design localized talent acquisition strategies for executive and high-impact sales leadership roles
• Manage regional succession planning for emerging markets
• Conduct annual regional talent reviews and design targeted upskilling programs
• Facilitate competitive cross-border onboarding experiences tailored to regional nuances
• Implement standardized corporate appraisal systems adapted to local market conditions
• Coach regional country managers on performance enablement and constructive feedback
• Drive a high-performance culture aligned with Tiens Group’s values and direct-selling business model
• Oversee employee engagement initiatives to reduce cross-border turnover
• Monitor localized labor law developments across assigned countries
• Resolve complex employee relations, grievances, and local compliance conflicts
• Advise on compensation adjustments and localization of corporate benefit schemes

Regional HR Business Partner

• Advise and partner with HRBPs, managers, and business leaders on complex employee relations matters, labour law compliance, and legal risk
• Manage employee relations cases end to end, including investigations, disciplinary processes, grievances, terminations, and organisational change
• Draft employee relations and labour-related documentation and maintain accurate, compliant case records
• Partner with internal Employment Counsel to ensure compliance with South African labour legislation, including the LRA, BCEA, EEA, and other applicable laws
• Represent the organisation at the CCMA and Labour Court, where required
• Apply discretion and sound judgment while leading sophisticated processes, decisions, and handling sensitive information
• Monitor employee relations trends, analyse data, and provide insights and recommendations to improve workplace culture and reduce organisational risk

Employee Relations Advisor II

• Develop and execute the Bayobab HR Digitisation Strategy and roadmap
• Enhance Oracle HCM, Sage Payroll, ServiceNow, and related HR technologies
• Evaluate and implement HR platforms and digital solutions
• Standardise HR processes through technology-enabled workflows
• Partner with IT, Digital, and Group HR teams on enterprise HR technology initiatives
• Govern HR systems architecture and integration requirements
• Identify and prioritise HR processes for automation
• Lead HR workflow automation using Power Automate, AI tools, and approved technologies
• Drive adoption of Copilot, HR virtual assistants, and other HR AI solutions
• Establish an HR Automation Centre of Excellence and develop AI governance standards
• Own the HR reporting framework and develop executive dashboards and people analytics solutions
• Produce predictive workforce insights and automate recurring HR reporting
• Establish a single source of truth for HR data and KPIs and ensure data integrity
• Lead workforce analytics covering headcount, attrition, diversity, talent pipelines, workforce planning, productivity, and employee experience metrics
• Design digital employee journeys and improve access to HR services through self-service solutions
• Enhance onboarding, mobility, learning, and employee lifecycle experiences
• Establish HR data governance standards, lead master data quality initiatives, and ensure compliance with Group and local market requirements
• Own HR reporting controls and audit readiness; manage system security, access controls, and segregation of duties
• Build digital and AI capability within HR teams and lead the HR Copilot Community of Practice
• Coach HR teams on automation and data-driven decision-making
• Cascade HR strategy to FibreCo Opcos under CHRO oversight and oversee strategy and roadmap reviews
• Collaborate with Opco HR teams on employee transitions, HR go-live activities, onboarding, policy implementation, and labour-regulation compliance
• Provide guidance to FibreCo Opco HR teams and liaise with Bayobab HR and FibreCo business units

Senior Manager – Digital HR and Analytics

• Maintain employee records and HR files accurately and confidentially
• Prepare contracts, letters and onboarding paperwork
• Coordinate new starter and leaver processes
• Track absence, leave and training records
• Respond to routine employee queries
• Support the HR team with reporting and scheduling
• Own the HR administration a UK team relies on
• Manage accurate employee records, tidy paperwork and timely onboarding