IT Support

• Troubleshoot and resolve complex Level 3 technical issues involving networks, servers, software, and security incidents
• Configure, maintain, and troubleshoot LAN, WAN, VPN, VLAN, firewalls, routers, switches, and wireless networks
• Manage Windows and Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization environments
• Administer Microsoft Azure, AWS, and hybrid cloud infrastructure
• Monitor system performance and implement preventive maintenance
• Conduct cybersecurity assessments, investigate threats, and implement MFA, encryption, firewall, and intrusion-prevention solutions
• Maintain backup and disaster recovery solutions, perform recovery testing, and support business continuity planning
• Lead server deployments, infrastructure upgrades, cloud migrations, and network improvement projects
• Develop automation scripts using PowerShell, Python, or Bash
• Configure and optimize RMM tools for proactive maintenance and monitoring
• Explore AI-powered tools for monitoring, cybersecurity, automation, and operational improvements
• Coordinate with external vendors
• Maintain technical documentation, troubleshooting procedures, system configurations, and IT reports
• Communicate technical issues and recommendations to clients and internal stakeholders
• Mentor Level 1 and Level 2 technicians
• Support IT compliance, risk assessments, and change-management processes

Explore Senior IT Technician at Freelance Latin America. Review requirements and application details.

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