IT Support

• Work on strategic planning of technical resources.
• Provide support and technical guidance to departmental employees.
• Meet with stakeholders and business partners to determine requirements and solutions.
• Own complex and strategic initiatives.
• Track schedules, budgets and progress on initiatives.
• Contribute to complex procurement processes.
• Manage a multidisciplinary team of technical professionals and associated administrative processes.
• Define, communicate and monitor priorities, objectives and performance metrics.
• Create an efficient and agile work environment.
• Identify operational and technical improvement opportunities and build innovative processes.
• Support implementation of important initiatives and improve standards and best practices.
• Report to the Director and build bridges with other departments.
• Travel occasionally to various CBC/Radio-Canada sites nationally.

Senior Manager, IT/Telecom Engineering – T & I

• Provide hands-on Tier 0 and Tier 1 IT support
• Support employee onboarding and ensure new employees have the required tools and software
• Manage inventory of IT assets including key fobs and MacBooks
• Ship, receive, and replace laptops
• Support in-office technology setups
• Coordinate device repairs with the asset management vendor
• Assign and troubleshoot hardware and software licenses
• Use AI tools and agents to resolve routine IT requests
• Document IT processes and improve the knowledge base
• Contribute workflow and process improvement ideas
• Deliver timely, clear, friendly internal customer service

IT Specialist

• Define and promote a common vision of Enterprise Architecture.
• Establish direction on roles, responsibilities and priorities with stakeholders.
• Lead the evolution of the Enterprise Architecture practice and shift from IT-centric to business-centric architecture.
• Connect enterprise architecture with data governance, risk management and information security, and monitor implementation and effectiveness.
• Design, document and communicate current and target state architectures for major initiatives and vendor-driven system replacements.
• Document high-level architecture covering business processes, data, applications and technology infrastructure.
• Ensure enterprise investments align with business goals and objectives.
• Ensure architectural decisions align with organizational policies, industry best practices and regulatory requirements.
• Establish and enforce architecture governance processes and standards.
• Identify emerging technologies and evaluate their potential for the organization.
• Coach and mentor architects, product owners/managers and business stakeholders.
• Build and maintain relationships with business and technology stakeholders.
• Report to the Director of Software and Platform Architecture.

Enterprise Architect, Software and Platforms Architecture

• Receive, process, and document technical support requests
• Participate in the onboarding of new employees and contractors, including hardware preparation, access provisioning, and training on tools
• Install, configure, and improve workstations, printers, and mobile devices
• Diagnose and resolve hardware, software, and telecommunications issues, taking site access constraints into account
• Maintain inventories of equipment, software, and configurations
• Coordinate and prioritize preventive and corrective interventions to minimize service interruptions
• Apply and enforce IT security standards and internal policies
• Recommend improvements to IT processes and participate in innovation initiatives

IT Technician

• Provide front-line application support primarily to members of the public accessing online systems for the ministries of Education and Advanced Education
• Work directly with end users to troubleshoot technical issues
• Receive and respond to application-related inquiries
• Advise inquirers of inquiry resolutions
• Log tickets and retrieve calls using Help Desk software, escalating pending inquiries to expert support when required
• Coordinate with technical teams, business teams, ministry resources, government departments, and external stakeholders to resolve issues
• Monitor proposed solutions and keep clients informed of inquiry status
• Test end-user solutions, bug fixes, and new application features
• Monitor inquiry trends and assist with revising training materials and participating in training
• Maintain repositories of known problems, workarounds, and application best practices
• Arrange training and other activities with external stakeholders and internal staff
• Maintain application knowledge for effective support
• Assign and maintain user IDs and passwords
• Coordinate and relay Help Desk communications to external stakeholders and internal staff
• Participate in related projects
• Develop and maintain documentation
• Record and classify calls and inquiries
• Communicate application errors found during resolution and test applications after errors are resolved
• Collect, edit, validate, and convert data
• Identify future training needs
• Provide regular status reports on reported issues
• Resolve data discrepancies related to student data within Stakeholder Registry (SHR), when assigned
• Follow Help Desk policies, processes, and procedures
• Identify and recommend operational changes and enhancements
• Investigate alternatives and recommend business process and systems changes
• Cross-train within the Help Desk environment

Senior Help Desk Analyst

• Log and track user issues in an organized manner
• Escalate serious and recurring technical issues through the appropriate channels
• Communicate with users and work with them through to resolution
• Develop proficiency with Synchro Arts products across a wide range of DAWs
• Research, document, and update workflows, including potential improvements
• Provide first-line support to a rapidly growing customer base
• Maintain an overview of user experiences, issues, and feedback
• Relay this information to the Customer Operations Manager

Technical Support Specialist

• Serve as a first responder for critical operational events, including extended downtime, equipment failures, startup/restart failures, and defect, scrap, or throughput crises
• Deploy to any U.S. or Canada plant on short notice to assess conditions, stabilize operations, and execute corrective action
• Act as on-site technical leader during escalation events with Plant Managers, Operations Leaders, and Maintenance Leaders
• Lead root cause analysis and ensure corrective actions are implemented, verified, and sustained
• Provide hands-on technical leadership across blow molding machines, bottle processing and packaging equipment, upstream/downstream assets, plant utilities, and support systems
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and controls-related issues on the plant floor
• Support execution of corrective actions alongside plant teams
• Perform major PM/overhaul work and operate blow mold production lines in emergency situations
• Build technical capability among operators and maintenance technicians through hands-on training
• Support and improve operator and maintenance technical training programs
• Identify recurring issues and systemic gaps affecting safety, quality, cost, or delivery
• Implement standard work, processes, and controls to prevent recurrence and sustain improvements
• Reinforce safety standards, PPE, and environmental regulations during intervention and recovery activities
• Ensure emergency repairs comply with local, state, federal, and company requirements
• Coordinate with equipment vendors and technical service providers during escalations
• Support vendor troubleshooting, parts strategy, and post-event learning
• Document root causes, corrective actions, and lessons learned from each deployment

Operations Technical Support Specialist

• Own enterprise architecture and solution design for strategic accounts
• Develop customer value propositions and drive engagement across network virtualization, hybrid cloud, Edge/Edge AI, and managed services opportunities
• Integrate with account teams and shape technical and business approaches to meet customer needs
• Build and nurture customer relationships at all levels and help expand accounts
• Demonstrate knowledge of solution domains, company products, services, solutions, and customer environments
• Develop and critically review customer proposals
• Manage internal and customer expectations and ensure business and technical requirements are met
• Quantify business-problem impact and position business value
• Identify solution strengths and weaknesses against long-term objectives
• Provide input to global business units on IT trends, requirements, gaps, and unmet needs
• Translate outcome-based solutions into scalable functional and technical designs
• Communicate solution value propositions to address customer needs
• Track emerging technologies and industry trends
• Contribute to industry events through presentations, demos, booth support, and social media monitoring
• Gather and apply competitive intelligence
• Drive account business planning
• Participate in deep-dive discussions and present technical transformation strategies
• Produce comparative analyses of alternative approaches
• Configure and right-size workload solutions balancing cost, scope, scale, boundaries, and benefits
• Leverage partner products and services and transfer knowledge to external partners
• Build pipeline through account opportunities, upselling, and cross-selling
• Monitor pipelines and nurture deals from opportunity to close
• Prioritize resources toward high-potential deals
• Participate in sales forecast meetings and accelerate the sales lifecycle
• Document sales-cycle activities and share best practices
• Build relationships with customer executives
• Share knowledge with peers and develop junior team members

Enterprise Architect

• Own enterprise architecture and solution design for strategic accounts
• Develop customer value propositions and compelling proposals
• Drive engagement across network virtualization, hybrid cloud, Edge/Edge AI, and managed services opportunities
• Integrate with account teams and shape technical and business approaches
• Build and nurture customer relationships at all levels
• Quantify business-problem impact and position business value
• Translate outcome-based solutions into scalable functional and technical designs
• Track emerging technologies and industry trends
• Contribute to industry development through conferences, presentations, demonstrations, booth support, and events
• Gather and apply competitive intelligence
• Drive account business planning
• Participate in deep-dive discussions and present technical transformation strategies
• Produce comparative analyses of alternative approaches
• Configure and right-size workload solutions to balance cost, scope, scale, boundaries, and benefits
• Leverage partner products and services and transfer knowledge to external partners
• Build account pipeline through enhancements, unmet needs, up-selling, and cross-selling
• Monitor pipelines and nurture deals from opportunity to close
• Participate in sales forecast meetings
• Document sales-cycle activities and share best practices
• Build relationships with customer executives
• Share knowledge with peers and develop junior team members

• Provide daily technology support to employees in Quebec
• Support users of CHG’s business applications and systems across Canada
• Resolve issues related to hardware, software, access, and technology
• Analyze unusual, complex, and recurring issues
• Collaborate with vendors, internal teams, and IT leadership
• Identify improvements to processes, system usage, and the technology experience
• Create how-to guides, FAQs, and other resources for employees
• Support technology implementations, upgrades, testing, and deployments
• Communicate user feedback and recurring issues
• Stay current with emerging technologies, including AI-powered tools, and identify practical improvements

IT Support jobs in Canada

Senior Manager, IT/Telecom Engineering – T & I

IT Specialist

Enterprise Architect, Software and Platforms Architecture

IT Technician

Senior Help Desk Analyst

Technical Support Specialist

Operations Technical Support Specialist

Enterprise Architect

Enterprise Architect

IT Support Specialist, Business Applications