IT Support

• Provide hardware, software, and network technical assistance and support to PPIL users throughout Illinois
• Support PCs, laptops, hardware, software, printers, desk phone systems, mobile devices, headsets, peripherals, conference room systems, and online/cloud/SaaS systems
• Monitor and manage helpdesk tickets for timely and thorough responses
• Develop Knowledge Base content to improve self-service and IT responsiveness
• Work directly with non-IT personnel, including executive leadership
• Travel to PPIL Health Centers across Illinois to provide on-site support
• Support live meetings, virtual meeting technologies, and events
• Provide staff-facing cybersecurity and IT-environment training
• Install, deploy, debug, update, configure, troubleshoot, and train users on IT systems
• Develop and maintain scripts to automate tasks and improve quality and consistency
• Manage endpoint-management and mobile-device-management tools
• Perform inventory and auditing to confirm a consistent and correct environment
• Help ensure compliance with PPIL regulatory obligations
• Support and improve cybersecurity and system hardening
• Investigate and recommend process, policy, configuration, and tooling improvements
• Support IT strategic planning and budgeting efforts
• Provide after-hours and weekend support when needed
• Remain informed about PPIL protocols, policies, procedures, and core values

IT Support Specialist

• Develop and deliver blended learning programs, including instructor-led, virtual, digital, and persona-based programs
• Create scalable enablement assets such as microlearning, quick-reference guides, reusable courseware, and digital modules
• Design and maintain role-based learning tracks and progressive learning pathways
• Drive GenAI enablement through Microsoft Copilot readiness, responsible prompting, practical workflow-based AI adoption, and approved use cases
• Apply storytelling, gamification, and behavioral nudging to drive learner participation
• Analyze LMS data, adoption metrics, service trends, and stakeholder feedback to identify learning gaps and demonstrate impact
• Conduct skills-gap analyses and connect learning outcomes to business outcomes
• Advise technology projects on training scope, delivery approach, change management, and readiness planning
• Create multimedia and mobile-optimized learning content using digital authoring and AI-assisted tools
• Deliver in-person, virtual, consulting-based, and Tech Hub learning experiences
• Coordinate training schedules, communications, session readiness, and delivery timelines across offices and stakeholder groups
• Develop AI guidance resources such as prompting frameworks, use-case libraries, and adoption playbooks
• Test software packages and upgrades and provide learning-focused feedback
• Manage escalated learning-related service requests through research, resolution, and documentation
• Maintain knowledge of adult learning theory, LXD, mobile-first design, and social learning
• Provide training and support outside normal business hours as needed
• Build partnerships with regional and global stakeholders, IT service owners, Knowledge Management, Risk, and business teams
• Attend user groups, stakeholder forums, and adoption meetings
• Provide guidance and informal mentoring to team members

Senior Specialist – IT Learning and Development

• Lead the organization’s PCI Compliance Program, including Payment Card Industry Data Security Standard (PCI-DSS)
• Manage the PCI DSS compliance program and annual certification activities
• Coordinate annual PCI assessments, Self-Assessment Questionnaires (SAQs), and Reports on Compliance (ROCs) for multiple business units
• Define and validate the Cardholder Data Environment (CDE), connected systems, data flows, and compliance boundaries
• Provide guidance on PCI requirements for new systems, applications, vendors, and business initiatives
• Ensure PCI controls and supporting processes are implemented and maintained across in-scope systems and infrastructure
• Direct PCI DSS assessment activities and annual penetration testing with QSAs and internal stakeholders
• Oversee monitoring and tracking of compliance requirements, evidence collection, remediation activities, and ongoing control monitoring
• Partner with Cybersecurity, Infrastructure, Application Development, Application Owners, Technology Operations, and Infrastructure teams
• Manage and develop teams, including talent management, team structures, and resource levels
• Prioritize projects and requests in alignment with organizational strategy and allocate appropriate resources
• Provide input to annual operating budgets and capital plans
• Maintain accountability for performance against financial parameters

Senior Manager – IT Compliance

• Assist customers remotely with installation and troubleshooting of S&C’s products
• Provide remote technical support for Field Service Engineers and Technicians
• Maintain a Case Close Out Rate of 70%+
• Perform KPI reporting, Running the Business (RTB), and other Technical Assistance Center reporting
• Troubleshoot S&C equipment over the phone and via email while documenting in Salesforce
• Collect required customer information and document cases in Salesforce
• Fulfill requests for S&C documentation, software-file access, and new S&C portal accounts
• Process RMAs
• Provide product-specific training within the team
• Share technical expertise in meetings
• Escalate issues to the Technical Support Engineering Team when needed
• Maintain regular and punctual attendance
• Attend in-person or virtual meetings as requested or required
• Communicate effectively and respectfully with others
• Perform other responsibilities as assigned

Technical Support Specialist

• Learn the processes and procedures the IT team follows and become proficient in them
• Become familiar with cloud and on-prem infrastructure
• Provide end user support for local, remote, and hybrid employees
• Provide first-line support for onsite, remote, and hybrid hardware; install software; troubleshoot; diagnose; and train users on software and equipment
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Triage issues and resolve them directly or route them to the appropriate resource
• Provide daily and weekly updates to the manager on project status, new user setups, and open issues
• Monitor and maintain network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory
• Administer and support Microsoft 365, including Exchange Online, SharePoint Online, Teams, and OneDrive
• Support and help manage an MDM platform for company-issued iOS, Android, and Windows devices
• Support Windows and Mac/Apple hardware
• Design and deliver training sessions for new technologies, including AI tools
• Provide proactive IT support by monitoring systems and flagging issues before they disrupt end users
• Support basic cybersecurity practices, including endpoint protection, phishing awareness, and patch management
• Own new-hire and offboarding setup/teardown for desktops, laptops, tablets, and phones
• Stay current on emerging technology, evaluate and pilot new solutions

• Support a client on a full-time basis on-site
• Provide general desktop, user, and hardware support
• Provide proactive system maintenance, including backup solutions
• Provide general connectivity and troubleshooting support
• Provide network and server support
• Provide communication and documentation
• Provide onsite support

Helpdesk and Deskside Support

• Own the operational performance, availability, capacity, security, and lifecycle management of enterprise network, server, cloud, and hybrid infrastructure
• Lead and develop infrastructure personnel, contractors, and managed service providers; establish priorities, accountability, technical standards, and development plans
• Design, implement, maintain, and improve resilient LAN, WAN, SD-WAN, VPN, internet connectivity, firewall, wireless, routing, switching, DNS, DHCP, and network segmentation services
• Own Windows and Linux servers, virtualization, storage, file and print services, directory services, and supporting infrastructure
• Own the Microsoft Azure tenant and platform services, including subscriptions, governance, networking, compute, storage, backup, monitoring, cost management, and role-based access controls
• Manage hybrid connectivity and integrations among Azure, on-premises infrastructure, Microsoft 365, Entra ID, SaaS platforms, and business applications
• Establish infrastructure monitoring, alerting, health checks, performance baselines, capacity planning, and operational reporting
• Ensure infrastructure changes are planned, reviewed, tested, documented, communicated, and implemented according to change-management and security requirements
• Partner with Cybersecurity on secure configurations, identity controls, network segmentation, vulnerability remediation, logging, hardening, and privileged-access practices
• Ensure timely patching and remediation using risk-based prioritization
• Own backup, recovery, disaster-recovery, business-continuity capabilities, and restoration/failover testing
• Maintain network diagrams, infrastructure inventories, configuration standards, runbooks, recovery procedures, and technical documentation
• Ensure infrastructure practices support security, privacy, compliance, and audit requirements
• Develop and maintain a multi-year infrastructure roadmap
• Lead infrastructure projects from requirements through design, implementation, operational transition, and post-implementation review
• Evaluate technologies, service providers, licensing models, and architecture options
• Manage infrastructure vendors, carriers, cloud providers, hardware suppliers, and managed service partners
• Drive standardization, automation, infrastructure-as-code, scripting, repeatable deployments, and streamlined support processes
• Establish and report KPIs covering availability, incidents, patch compliance, backup success, recovery testing, capacity, projects, service performance, and Azure spend
• Collaborate with Service Desk on escalation paths, knowledge transfer, service transition, and infrastructure incident resolution

IT Support jobs in Illinois

IT Support Specialist

Senior Specialist – IT Learning and Development

Senior Manager – IT Compliance

Technical Support Specialist

IT Support Specialist

Helpdesk and Deskside Support

IT Infrastructure Manager