Implementation Specialist

• Design and deliver complex protection solutions for generation, transmission, and distribution systems for electrical utilities and industrial clients
• Participate in the design and development of microgrid solutions, including power flow optimization and dispatching algorithms
• Perform engineering studies and analyses, including short circuit, load flow, ground grid, arc-flash, and protective device coordination studies
• Perform power system studies and calculations, including CT/VT adequacy checks and relay settings
• Create relay setting files with programming of protection and control elements, control logic, and communications settings for GE and third-party protective relays
• Test customized protection and control solutions in-house and at customer installations
• Model and conduct power system simulations using RTDS simulator or equivalent
• Provide factory acceptance test plans and testing services to validate protection designs for customer witnessing
• Plan site acceptance tests and provide field support through commissioning of new applications
• Assist software tool development to automate the engineering process internally and with utility partners
• Participate in project meetings with project managers and customers on technical discussions
• Travel up to 20–40% depending on projects

Lead Engineer – Customer Application

• Design and deliver complex protection solutions for generation, transmission, and distribution systems for electrical utilities and industrial clients
• Design and develop microgrid solutions, including power flow optimization and dispatching algorithms
• Perform engineering studies and analyses including short circuit, load flow, ground grid, arc-flash, and protective device coordination studies
• Perform power system studies and calculations, including CT/VT adequacy checks and relay settings
• Create relay setting files with programming of protection and control elements, control logic, and communications settings for GE and third-party protective relays
• Test customized protection and control solutions in-house and at customer installations
• Model and conduct power system simulations using RTDS or equivalent simulators
• Provide factory acceptance test plans and testing services to validate protection designs for customer witnessing
• Plan site acceptance tests and provide field support through commissioning of new applications
• Assist software tool development to automate engineering processes internally and with utility partners
• Participate in project meetings with project managers and customers on technical discussions
• Travel up to 20–40% depending on project requirements

• Support discovery sessions led by a Project Manager to understand customer requirements
• Install and configure Square 9 software in a Windows Server / IIS environment
• Connect and configure solution databases using Microsoft SQL Server
• Customize solutions using built-in tools (no coding required)
• Configure document capture workflows for scanners, MFPs, and email servers
• Provide project updates using project management tools
• Assist with documentation of system configurations
• Shadow senior specialists to build skills across the product suite

Implementation Specialist – Software

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform maintenance repairs and system overhauls
• Manage network faults and traffic, configuration, security, and remote system access
• Organize and triage customer issues and address problems proactively
• Communicate with customers in an open, helpful, and engaging manner to identify solutions
• Complete formal virtual and hands-on training
• Represent the NCR Atleos brand while supporting financial institutions and retailers

Customer Engineer

• Fully own assigned custom development initiatives, aligning designs with Solutions Architects’ proposals, client expectations, timelines, and documentation requirements.
• Accelerate enterprise sales cycles through rapid technical prototyping and proof-of-concept solutions.
• Analyze architectures, audit configurations, schemas, and API payloads before go-live to mitigate risks and certify solutions.
• Work in Agile/Scrum sprints and track time and deliverables in Jira for billable SOW accounting and capacity planning.
• Configure Helpshift native features, including AI capabilities, automation bots, and core messaging flows.
• Manage simultaneous technical implementation projects from kick-off through go-live and handoff to Customer Success.
• Guide client engineering and product teams integrating the Helpshift SDK into iOS, Android, Unity, and Web applications.
• Configure bot automation, issue assignment rules, smart routing, custom forms, and FAQ knowledge bases.
• Set up integrations with client tool stacks and map customer data payloads.
• Diagnose and troubleshoot complex technical issues during setup, testing, and go-live, coordinating with Product and Engineering teams.
• Capture field insights and feature gaps from enterprise implementations to inform product roadmap prioritization.
• Showcase Helpshift API capabilities through live demonstrations, recorded videos, and presentations.
• Translate client business requirements into viable product solutions with the wider client-facing team.
• Create datasets and reports using Power BI, Tableau, Looker, and Sigma.
• Mentor and train junior engineers.
• Support deployment and maintenance of client-facing custom solution components on modern cloud infrastructure.

Implementation Specialist – II

• Configure and customize HubSpot CRM to align with business processes and organizational needs.
• Set up and manage contacts, companies, deals, tickets, pipelines, properties, and custom fields.
• Create, configure, and optimize sales and marketing automation workflows.
• Build email templates, landing pages, forms, and lead capture systems.
• Configure reporting dashboards, KPIs, and performance metrics.
• Import, clean, organize, and migrate data from existing systems into HubSpot.
• Set up lead scoring, segmentation, and lifecycle stages.
• Integrate HubSpot with third-party applications and business tools.
• Establish user roles, permissions, and account settings.
• Train team members on HubSpot best practices and effective platform usage.
• Document processes, workflows, system configurations, and best practices.
• Analyze existing processes and recommend improvements to CRM efficiency and marketing performance.
• Support ongoing optimization and troubleshooting of the HubSpot platform.

HubSpot CRM Implementation Specialist

• Independently execute full lifecycle Newgen ONE implementations from the ground up
• Lead project architecture, requirements analysis, solution design, development, testing, deployment, and production support
• Configure and customize Newgen ONE workflows, forms, ECM, and case management modules
• Integrate Newgen ONE with third-party systems using RESTful web services and Java
• Configure and maintain Okta for secure single sign-on and identity management
• Implement and maintain CI/CD pipelines using Jenkins and manage deployment environments
• Utilize Newgen ONE APIs for workflow, DMS, queue handling, and form orchestration
• Manage OmniDocs modules, including document upload workflows, version control, and API integrations
• Identify and resolve technical risks, bottlenecks, and issues throughout delivery
• Prepare technical documentation, conduct knowledge transfers, and provide end-user training
• Collaborate with business analysts, QA engineers, and infrastructure teams
• Participate in Agile ceremonies, sprint planning, and code reviews

IBPS Implementation Specialist

• Lead assigned onboarding projects from requirement gathering through solution design, configuration, testing, production deployment, stabilization, and operational handover
• Manage, coach, and develop onboarding specialists; allocate work, set priorities, monitor progress, and provide timely guidance
• Establish project plans, roles, milestones, dependencies, controls, and success criteria for each implementation
• Lead discussions with clients, custodians, fund administrators, operations, and technology teams to confirm reconciliation requirements, scope, assumptions, and delivery approach
• Review and approve fund matrices, account structures, reconciliation types, data sources, frequencies, tolerances, matching criteria, workflows, and reporting requirements
• Oversee analysis and validation of cash, position, transaction, and market-value data received through SWIFT messages, flat files, and custodian portals
• Direct data analysis and mapping for non-SWIFT files and coordinate with ETL, technology, and deployment teams to establish scalable processing solutions
• Oversee account, reconciliation shell, lead-account, match-rule, workflow, and static-data setup in BUAT and production environments
• Plan and oversee functional testing, BUAT, DITL, conversion rehearsals, production parallel testing, and go-live readiness reviews
• Act as the escalation point for complex reconciliation exceptions, configuration issues, delivery risks, client concerns, and cross-functional dependencies
• Lead root-cause analysis and coordinate sustainable corrective and preventive actions
• Maintain project plans, open-item logs, Jira tickets, risk and dependency trackers, status reports, decisions, and implementation documentation
• Report to management and stakeholders on delivery status, milestones, risks, controls, capacity, and critical decisions
• Ensure procedures, reconciliation playbooks, configuration records, control evidence, and handover documentation are complete, current, and audit-ready
• Oversee post-production stabilization and track outstanding issues, risks, and actions through closure
• Maintain operational-risk and control environments, including maker-checker controls, information-security standards, governance requirements, and escalation protocols
• Monitor workload, quality, productivity, service levels, project capacity, and delivery performance; implement corrective action where required
• Identify opportunities to standardize processes, strengthen controls, improve client experience, and reduce manual effort through automation and workflow improvements
• Lead team training, cross-skilling, succession planning, knowledge management, and continuous capability development
• Support system enhancements, strategic initiatives, operating-model improvements, audit activities, and management reporting

Implementation Specialist jobs in India

Lead Engineer – Customer Application

Lead Engineer – Customer Application

Implementation Specialist – Software

Customer Engineer

Implementation Specialist – II

HubSpot CRM Implementation Specialist

IBPS Implementation Specialist

Client Implementation & Service – Team Lead