Learning and Development

• Help clients optimize organizational structures and processes to enhance efficiency and effectiveness
• Align organizational structures with strategic goals
• Analyze complex problems and navigate complex situations
• Mentor junior team members and maintain professional standards
• Build meaningful client relationships and develop business context
• Design and implement learning solutions supporting client transformation initiatives
• Collaborate with Subject Matter Experts to conduct Training Needs Analysis and develop curriculum
• Use ADDIE and SAM instructional design frameworks
• Develop role-based learning plans and blended training solutions
• Create multimedia learning assets using Articulate Storyline and Adobe Captivate
• Publish and manage accessible content on Learning Management Systems
• Evaluate learning program effectiveness using Kirkpatrick Levels 1-3 and refine based on feedback
• Support engagement delivery through analysis, design, development, and implementation
• Facilitate workshops and presentations using collaboration tools
• Provide guidance and mentorship to junior team members
• Track learning and development trends and contribute to internal initiatives
• Develop and present innovative ideas and solutions to clients and stakeholders
• Build and maintain client relationships for organizational change management efforts
• Analyze business operations and ERP solutions to align learning strategies with organizational goals
• Adapt to changing priorities and work across time zones to support project execution and client satisfaction

Senior Associate – Organizational Change Management

• Facilitate and coordinate induction sessions
• Promote, coordinate, and facilitate regional upskilling and certification programs
• Collaborate with the Enterprise Learning Team to deliver and deploy programs aligned with learning strategy
• Partner with business functions to enhance employee competency through diagnostic profiling, tailored curriculum design, program deployment, and efficacy measurement
• Facilitate virtual and live online learning sessions in India and other countries under the GSC/Tech remit when required
• Support delivery of training solutions and relevant learning interventions based on identified training needs
• Manage demand planning, training, reporting, management information (MI) for the site, and solution deployment

Learning Specialist

• Design and develop engaging learning solutions for employees, customers, partners, or other target audiences based on business and learning objectives
• Analyze training requirements, learner profiles, existing content, and performance gaps to determine appropriate instructional strategies
• Collaborate with Subject Matter Experts (SMEs) and stakeholders to gather information, validate content, and ensure instructional accuracy
• Create storyboards, instructional scripts, course outlines, facilitator guides, assessments, quizzes, simulations, and other learning assets
• Convert complex technical or business concepts into simple, structured, and learner-friendly content
• Develop interactive e-learning modules using instructional design principles and multimedia elements
• Apply adult learning principles, instructional design models, and learning theories to create effective learning experiences
• Review and improve existing training materials based on learner feedback, business requirements, and content effectiveness
• Ensure learning content follows quality, accessibility, branding, and instructional standards
• Work with graphic designers, multimedia developers, video editors, and other learning professionals to deliver learning programs
• Manage multiple instructional design projects while meeting agreed timelines and quality standards
• Conduct content reviews, quality checks, and stakeholder walkthroughs before final deployment
• Stay updated on learning technologies, instructional design practices, digital learning trends, and AI-enabled learning tools

Instructional Designer

• Own one or more learning and change workstreams across scope, quality, schedule, effort, dependencies, risks and client communication
• Lead discovery interviews, focus groups, learning needs analyses, skills-gap assessments, stakeholder workshops and design sessions
• Translate business outcomes into capability frameworks, curriculum architectures, blended learning journeys, facilitator-led experiences and measurement plans
• Produce and quality-review client-ready strategies, roadmaps, workshop packs, recommendations, dashboards and implementation plans
• Facilitate stakeholder and learner sessions and present workstream recommendations to client managers and senior stakeholders
• Coach Staff Consultants and coordinate specialists, designers, facilitators and technology contributors
• Design integrated learning and adoption approaches covering audience analysis, impacts, readiness, stakeholder engagement, communications, training, reinforcement and sustainment
• Apply ADDIE or SAM instructional design methods to learning journeys, curricula, academies, leadership programmes and capability-building interventions
• Develop learning operating model, managed learning services, governance, intake, content operations and performance-measurement components where relevant
• Support leadership assessment-led development assignments and convert insights into development pathways
• Use evaluation and analytics to measure participation, learning transfer, adoption and business impact
• Draft solution approaches, proposal narratives, methodologies, workplans, staffing models, delivery plans, assumptions, risks and effort estimates
• Analyse RFP requirements, develop compliance matrices and create differentiated win themes and client-specific solution stories
• Create proposal slides, capability showcases, credentials, case studies, benchmarks and sector research
• Participate in partner reviews, solution workshops and oral presentation preparation
• Identify follow-on opportunities during delivery and shape them into problem statements, proposed responses and indicative scopes
• Use Microsoft Copilot and approved generative AI tools for research, synthesis, proposal development, learning design and content acceleration
• Design AI-enabled learning use cases, including content generation accelerators, personalised journeys and analytics-assisted decisions
• Apply human review, factual verification, accessibility, privacy, confidentiality, intellectual property and quality controls to AI-assisted output
• Build and maintain reusable proposal content, credentials, case studies, research, methods, templates and delivery assets
• Convert project learning into portfolio intellectual property and support capability demonstrations and internal roadshows
• Contribute to recruitment assessments, onboarding, coaching, certification pathways and community-of-practice activity

Senior Consultant – Learning and Change Transformation, Arabic

• Own one or more learning and change workstreams across scope, quality, schedule, effort, dependencies, risks and client communication
• Lead discovery interviews, focus groups, learning needs analyses, skills-gap assessments, stakeholder workshops and design sessions
• Translate business outcomes into capability frameworks, curriculum architectures, blended learning journeys, facilitator-led experiences and measurement plans
• Produce and quality-review client-ready strategies, roadmaps, workshop packs, recommendations, dashboards and implementation plans
• Facilitate stakeholder and learner sessions and present recommendations to client managers and senior stakeholders
• Coach Staff Consultants and coordinate specialists, designers, facilitators and technology contributors
• Design integrated learning and adoption approaches covering impacts, readiness, engagement, communications, training, reinforcement and sustainment
• Apply ADDIE or SAM instructional design methods
• Develop learning operating models, managed learning services, governance, content operations and performance measurement components
• Support leadership assessment-led development assignments and convert insights into development pathways
• Measure participation, learning transfer, adoption and business impact using evaluation and analytics
• Draft solution approaches, proposal narratives, methodologies, workplans, staffing models, delivery plans, assumptions, risks and effort estimates
• Analyse RFP requirements, develop compliance matrices and create differentiated solution stories
• Create proposal slides, capability showcases, credentials, case studies, benchmarks and sector research
• Participate in partner reviews, solution workshops and oral presentation preparation
• Identify and shape follow-on opportunities during delivery
• Use Microsoft Copilot and approved generative AI tools for research, synthesis, proposals, learning design and content acceleration
• Design AI-enabled learning use cases, including content generation accelerators, personalised journeys and analytics-assisted decisions
• Apply human review, factual verification, accessibility, privacy, confidentiality, intellectual property and quality controls to AI-assisted output
• Guide Staff Consultants in prompt design, AI-assisted production and responsible review practices
• Build reusable proposal content, credentials, case studies, research, methods, templates and delivery assets
• Contribute to recruitment assessments, onboarding, coaching, certification pathways and community-of-practice activity

Senior Consultant, Learning and Change Transformation

• Design individual learning items and blended learning programs
• Follow evidence-based learning design processes and meet time, budget and quality standards
• Conduct skill needs and task analyses
• Plan and document learning solutions and obtain approvals
• Curate and integrate existing materials into learning journeys
• Write performance objectives and design specifications
• Conduct quality assurance checks and revise design documents based on feedback
• Create eLearning pages, storyboards, audio/video scripts, facilitator and participant guides, job aids and other materials
• Develop assessments, quizzes, practice exercises, simulations, demonstrations, case studies, worked examples and procedural learning content
• Conduct design quality reviews using the EY Design Quality Checklist
• Proofread learning materials and ensure consistency across resources
• Draft deployment plans and consult with regional deployment teams
• Collaborate with developers to ensure materials are authored as specified
• Assist in pilots and revise learning materials based on pilot results
• Share instructional design best practices
• Build and maintain relationships with content owners, subject matter representatives, learning and performance consultants, developers, deployment teams and vendors
• Review and coach internal or external developers and instructional designers
• Mentor and provide guidance to junior instructional designers

Instructional Designer, Assistant Director

• Lead design and delivery of WalkMe solutions for SAP S/4HANA transformations
• Define adoption strategy integrating WalkMe with training, OCM, and ERP rollout plans
• Drive client workshops to capture requirements, design user journeys, and align adoption approach
• Mentor and guide consultants in WalkMe development, best practices, and quality delivery
• Contribute to presales activities, proposals, solution storylines, and demos
• Provide adoption insights and recommendations using WalkMe analytics
• Act as a trusted advisor to clients on digital adoption and change management
• Develop WalkMe content, including Smart Walk-Thrus, Launchers, SmartTips, and ShoutOuts
• Configure, test, and deploy WalkMe solutions aligned to business process requirements
• Collaborate with ERP and OCM teams to integrate WalkMe into training and adoption plans
• Perform user testing, troubleshoot issues, and ensure expected outcomes
• Generate basic adoption insights and reports using WalkMe analytics

Learning and Development jobs in India