Learning and Development

• Provide functional leadership, coaching, and development to Eligibility and Arbitration Trainers
• Design, develop, and implement employee learning and development programs, including e-learning, instructor-led, and virtual training solutions
• Partner with stakeholders and subject matter experts to identify learning needs, define objectives, and create training content
• Translate approved workflows into role-based courses, job aids, knowledge checks, and practice activities
• Maintain document control, accessibility, version history, and publishing dates for learning assets
• Schedule sessions, manage enrollment and completion records, and support trainers during delivery
• Collect feedback and performance evidence to improve materials with Quality and lane SMEs
• Separate materials for employees and contractors where instructions or terms differ
• Administer and support the LMS, including course deployment, testing, reporting, user enrollment, and tracking
• Coordinate virtual and live training logistics, evaluate training effectiveness, and support continuous improvement initiatives
• Create facilitator guides, job aids, workbooks, assessments, and knowledge transfer documentation
• Work across the assigned lane and with Quality, Training, Compliance, Reporting, and program leadership as needed

Instructional Designer, Training Lead

• Design and implement talent development programs and systems that strengthen leadership capability, employee development, and organizational performance
• Serve as program architect and internal resource for leadership and department training, emerging talent development, succession planning, and performance management
• Assess organizational needs and design scalable leadership-development programs, learning pathways, workshops, and resources
• Establish frameworks for identifying, assessing, and developing emerging talent
• Provide objective processes and information supporting talent and promotion decisions
• Design and maintain succession-planning processes, templates, talent-review tools, readiness criteria, and reporting
• Facilitate talent reviews and support succession decisions
• Partner with HR Business Partners to develop and improve performance-management programs, tools, resources, and guidance
• Identify capability gaps and develop role-relevant leadership and department training programs
• Develop and deliver leadership and talent training; facilitate workshops and program-launch activities
• Evaluate external learning resources and vendors, manage assigned program budgets, and adapt content
• Own program design, documentation, governance, implementation, and continuous improvement
• Develop implementation plans, communications, and materials; coordinate annual program cycles
• Establish success measures, analyze participation and effectiveness data, gather feedback, and recommend improvements
• Partner with HR, Information Technology, and business stakeholders on talent-related technology, workflows, reporting, and documentation

Talent Development Program Leader

• Meet virtually with working families to educate them on their available benefits
• Build relationships and communicate with clients throughout the enrollment process
• Conduct virtual presentations and consultations
• Help clients understand their options and make informed decisions
• Develop strong communication, presentation, and sales skills
• Participate in ongoing training, coaching, and leadership development

Virtual Sales, Leadership Development

• Collect and record data regarding Fellow and Post-Accelerator Fellow career-accelerating internships and full-time positions
• Conduct outreach to increase the post-graduation knowledge rate and support Fellows in securing employment
• Input and maintain outcomes data in Salesforce with a focus on campus-level accuracy
• Represent the team in One Program Huddle meetings and regional campaigns
• Source, track, and promote high-quality internships and jobs
• Manage campus-specific marketing and lead outreach campaigns via Salesforce
• Manage and distribute curated opportunity listings to Fellows using Salesforce and Google Docs
• Support workforce-related and collaborative events, both virtual and in-person
• Attend select Learning Labs to share workforce opportunities, connections, and resources with Fellows
• Track Fellow participation and engagement
• Coordinate social media efforts highlighting Fellows
• Provide in-person support during Fellow events, including check-in, small-group discussions, and workshop logistics
• Perform other duties as assigned
• Report to the Associate Director, Workforce Strategy and partner with regional workforce development leadership

Senior Coordinator, Workforce Development

• Design engaging instructor-led learning experiences, including interactive lessons, workshops, activities, and assessments
• Write learning objectives and storyboard lessons
• Develop assessments and activities that reinforce learning
• Apply the ADDIE model and adult learning principles
• Transform technical and raw content into cohesive, practical, learner-centered learning journeys
• Use Adobe InDesign to develop high-quality learning materials
• Create student workbooks, trainer materials, assessments, and activities
• Collaborate with subject matter experts, curriculum designers, and cross-functional teams
• Assess existing content, identify opportunities, make recommendations, and move work forward with limited direction
• Maintain accuracy, quality, structure, clarity, and attention to detail throughout development

Instructional Designer – InDesign, Contract

• Develop and execute the annual commercial training and capability-building plan aligned with revenue objectives, product launches, market expansion, strategic-account priorities, and organizational needs
• Conduct training-needs assessments using field feedback, sales-leader input, CRM and performance data, customer insights, market trends, competency assessments, and launch-readiness requirements
• Define role-based competency models and learning pathways for sales representatives, clinical specialists, sales managers, strategic-account personnel, and distributor/channel teams
• Translate commercial strategy, value propositions, segmentation, account plans, and go-to-market priorities into actionable training, playbooks, job aids, and reinforcement tools
• Partner with Commercial Excellence leadership to improve sales-process adoption, territory planning, opportunity management, account prioritization, CRM discipline, and forecast quality
• Design and facilitate instructor-led, virtual, blended, self-directed, simulation-based, and field-based learning programs
• Lead end-to-end onboarding for new commercial hires, including clinical and product education, selling skills, systems training, compliance requirements, competitive positioning, and certification
• Develop and deliver training in consultative selling, value-based selling, discovery, account planning, stakeholder mapping, objection handling, negotiation, territory management, pricing discipline, and opportunity management
• Create programs enabling field teams to communicate product features, clinical benefits, economic value, safety information, evidence, and differentiated value propositions appropriately for each customer audience
• Build training materials, facilitator guides, participant workbooks, e-learning modules, assessments, role plays, knowledge checks, certification standards, and field-coaching tools
• Facilitate workshops at national sales meetings, regional meetings, launch meetings, leadership meetings, and virtual learning events
• Maintain field presence through ridealongs, coaching observations, regional meeting participation, and direct feedback from commercial teams
• Lead commercial-readiness planning for new product introductions, indications, line extensions, competitive responses, and major portfolio updates
• Partner with Product Marketing, Clinical/Medical Affairs, Professional Education, and Regulatory/Legal/Compliance to develop accurate, compliant, field-ready launch training
• Establish launch certification requirements and assess field readiness before commercialization milestones
• Ensure commercial teams understand appropriate product use, clinical workflow, customer needs, evidence-based messaging, approved claims, safety information, reimbursement considerations, and competitive differentiation
• Support launch-reinforcement plans, including post-launch coaching, refresher training, knowledge assessments, and field feedback loops
• Partner with frontline sales leaders to establish a consistent coaching culture and improve manager-led development in the field
• Provide coaching tools, observation guides, feedback models, and performance-improvement resources for sales managers
• Conduct field observations and identify performance gaps related to product knowledge, clinical confidence, selling behaviors, account strategy, CRM use, and execution of commercial processes
• Design targeted remediation or advanced-development programs for individuals, teams, and regions based on identified business needs
• Facilitate best-practice sharing among high-performing sales representatives, clinical specialists, and sales leaders
• Establish a training measurement framework evaluating participation, learner satisfaction, knowledge acquisition, skill demonstration, certification status, manager observation, behavior change, and business impact
• Develop dashboards and regular reporting for Sales Leadership using onboarding, certification, competency, pipeline, win-rate, pricing, conversion, quota, adoption, and ROI metrics where feasible
• Use learner feedback, field observations, post-training assessments, CRM data, commercial performance data, and customer insights to continuously improve programs
• Maintain current training records, completion documentation, certification data, and version-controlled learning materials
• Manage external vendors, facilitators, learning platforms, and content-development partners as needed

Commercial Excellence Training Manager

• Understand the assigned business line’s strategy, priorities, performance needs, and learning requirements
• Develop relevant, practical learning solutions aligned with business-line goals and measures of success
• Build sustained partnerships with leaders, subject matter experts, and employees
• Lead structured discovery and diagnostic conversations to identify root causes of performance gaps
• Guide stakeholders toward enterprise-aligned solutions
• Connect the assigned business line, GL&D, and HR to drive shared ownership and clarity
• Translate business-line strategy into structured learning journeys, programs, and experiences
• Partner with instructional designers, facilitators, and subject matter experts on solution alignment, resources, and execution
• Establish governance routines, prioritization mechanisms, and decision forums
• Ensure programs are scalable, sustainable, and integrated into the flow of work
• Define success metrics tied to capability, readiness, employee performance, and business outcomes
• Apply formal measurement and evaluation approaches aligned to ISO standards
• Analyze qualitative and quantitative data to assess program performance and inform continuous improvement
• Communicate impact through executive-ready insights and storytelling

Learning Consultant

• Become an expert on Curriculum Associates’ online Diagnostic and Instruction program and core and supplemental products, emphasizing Mathematics and ELA
• Support districts in selecting and implementing products with lasting impact on learning
• Work with multiple stakeholders across large audiences
• Support district-wide adoptions of Curriculum Associates’ products
• Deliver professional learning to teachers, coaches, and leaders on effectively implementing Ready and i-Ready
• Provide tailored on-site support, including lesson planning and pacing support, data analysis for instruction, and implementation success/challenge identification
• Collaborate with district and site leaders to develop and revise annual professional learning plans and schedules
• Provide targeted professional development, ongoing in-classroom support, data analysis, daily project management, and communication with district and site leaders
• Serve as a thought leader representing Curriculum Associates’ mission-driven approach
• Attend company-provided educational conferences and participate in team-provided development
• Travel throughout Louisiana and potentially out of state to support educator-facing work

Professional Learning Specialist, ELA, Reading

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs aligned with product-specific training methodologies and initiatives
• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training, including curricula, training, and exams for general preparatory courses
• Deliver technical preparatory training covering basic skill requirements identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and learning opportunities across the organization
• Amend and revise programs to adapt to changes in the work environment
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discussions with managers
• Ensure statutory training requirements are met
• Identify relevant e-learning techniques and participate in creating and delivering e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure trainees adhere to the company’s Code of Conduct
• Support learning and development for Tier 2 / Fleet Response Specialists

Learning Experience Leader – Autonomous Vehicle Fleet Response

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs
• Partner with HQ and franchise subject matter experts to validate content accuracy and alignment with operational practices
• Collaborate with Field Capability to ensure instructor-led training supports evolving learning objectives
• Ensure content adheres to SERVPRO content standards, brand voice, and instructional design standards
• Maintain version control and support content lifecycle management with the LMS Architect & Governance role
• Conduct course quality assurance reviews for clarity, accessibility, and instructional integrity
• Design assessments, knowledge checks, and capability validation tools
• Work with Learning Experience to structure, tag, and optimize content in the LMS
• Collaborate with Project Managers to scope, plan, and execute content development projects
• Incorporate learner feedback, data insights, and operational changes into content updates
• Stay current on instructional design trends, adult learning principles, and educational technology tools
• Report to the Director, Instructional Design