Loan Specialist

• Review loan applications and supporting documentation for completeness and accuracy
• Verify customer information in accordance with established procedures
• Coordinate with underwriting, customer service, and funding teams
• Identify missing or inconsistent information and obtain necessary documentation
• Maintain accurate electronic loan files and records
• Monitor applications throughout the processing workflow
• Communicate professionally with customers regarding documentation and application status
• Follow company policies, procedures, and applicable regulatory requirements
• Meet established accuracy, productivity, and service standards
• Support the lending operations team

Loan Processing Specialist

• Review and interpret executed critical loan documents containing terms and conditions for ongoing loan management
• Process related payments, disbursements, critical dates, and payoff criteria
• Accurately book or board new, renewed, and modified Consumer, Commercial, and Mortgage loans and lines of credit to the core servicing system
• Ensure required documents are provided and comply with bank policies and federal and state regulations
• Review and book loans within established production timelines and meet or exceed departmental goals and SLAs
• Respond promptly to inquiries from customers, Lenders/LOAs, and other bank personnel
• Establish positive working relationships across the organization
• Complete compliance training and follow anti-money laundering, regulatory, and operating procedures
• Support Loan Operations areas, special initiatives, and projects as needed
• Perform other related duties as assigned

Loan Booking Specialist

• Work independently in a fast-paced remote environment with management and team guidance
• Multitask and adapt to role demands while providing timely and efficient service
• Handle inbound and outbound phone calls and/or emails through the dialer system
• Communicate with customers who have started the application process and need information or assistance
• Engage with customers and other departments through phone, email, chat, and in-house systems
• Assess customer needs, explore options, and introduce different types of loans
• Build trust, customer loyalty, and satisfaction throughout the application process
• Help customers complete applications, verify information, upload documents, and document applications
• Answer customer questions, concerns, and objections
• Explain the value of loan options persuasively
• Follow Reprise Financial policies and procedures and state and federal lending laws and compliance guidelines
• Meet and exceed monthly accountability metrics
• Seek and provide constructive feedback to improve performance and processes

Personal Loan Specialist

• Service mortgage accounts to ensure all bankruptcy activities comply with state and federal laws and investor, insurer, agency, and company guidelines
• Review files to ensure bankruptcy time frames are met
• Manage bankruptcy proceedings on assigned cases by interacting with mortgagors, attorneys, investors, insurers, trustees, appraisers, and other involved parties
• Monitor bankruptcy proceedings, records, time frames, and system/database activities
• Follow up on outstanding requests and telephone calls from internal and external partners
• Audit accounts for expense compliance and proper application to the system of record
• Research questionable loan items, including payment application and notification
• Manage exception reporting to minimize risk

Loan Servicing Specialist – Bankruptcy

• Handle transactions, processes, and maintenance for loans within the Bank’s portfolio
• Work with customers, loan operations, lenders, and management to process renewals, modifications, payments, payoffs, and charge-offs accurately and efficiently
• Book new loans into the Bank’s core software with accurate amounts, dates, interest rates, parties, classifications, codes, and related information
• Post and reverse transactions, resolve unposted transactions, process charge-offs, and assist with wires and other transactions
• Manage loan documents and records, including reviewing, verifying, scanning, importing, filing, retaining, and securing documents
• Maintain loan files for renewals, modifications, extensions, updates, accounting, and documentation
• Provide customer service for payments, billing, credit reports and disputes, and payoff quotes
• Process collateral recordation and releases, paid-out loans, non-accruals, coding changes, and escrowed tax and insurance disbursements
• Maintain and service loans involving delinquency, bankruptcy, or other legal proceedings
• Review and maintain contracts, signatures, insurance, collateral, terms, renewals, modifications, payoffs, and delinquency documentation
• Monitor and analyze loan production, quality control, and related trends to help management identify risks, efficiencies, concerns, and compliance matters
• Maintain reports of loan maintenance and review activities and findings
• Assist with report preparation and verification
• Follow information security, confidentiality, Bank Secrecy Act, Anti-Money Laundering, Red Flags, Consumer Privacy, Fair Lending, lending law, and other applicable requirements
• Participate in training and policy updates
• Work scheduled and other needed hours at designated locations; assist management and other team members as directed
• Provide consistently positive, effective, and helpful service to internal and external customers

Loan Servicing Specialist

• Complete preliminary and final loan balance loss analysis reconciliation at loan liquidation
• Reconcile REO and claim funds received to outstanding loan balances according to investor guidelines
• Complete balance reconciliation between outstanding balances and REO/claim funds received
• Complete all loss analysis within the required SLA
• Refer files for supplemental claims as required
• Act as a team resource and subject matter expert
• Respond to client questions pertaining to loss analysis activity
• Complete default step codes and tasking

Senior Default Loan Servicing Specialist

• Service mortgage accounts to ensure claim payments are processed in compliance with state and federal laws and Investor, Insurer, Agency, and company guidelines
• Monitor loans to ensure required milestones are met
• Complete claim posting activities by interacting with attorneys, investors, insurers, and other parties involved with claim payments
• Meet quality assurance metrics
• Follow departmental and business policies
• Prioritize allocated work for timely and accurate resolution
• Follow up on outstanding requests from internal and external partners
• Monitor exception reporting to minimize risk
• Establish and maintain team collaboration, accountability, operational excellence, and customer service

• Oversee the quality, accuracy, completeness, and compliance of loan documentation throughout the commercial loan closing process.
• Pre-review attorney-prepared commercial loan documentation for accuracy, completeness, approved credit terms, Bank policy, system capabilities, and regulatory requirements.
• Manage operational and legal risk throughout the documentation process.
• Serve as primary liaison with external attorneys, internal general counsel, Commercial Administration, and Credit Administration teams.
• Resolve documentation discrepancies, review corrected documents, and ensure all requirements are satisfied before loan closing.
• Prepare and analyze reports and monitor compliance with internal standards and regulatory expectations.
• Support efficient loan closings, maintain quality standards, identify recurring issues, influence best practices, and maintain consistency.
• Manage bank-approved attorneys and develop and maintain standardized legal language for approved external counsel.
• Lead development and testing of enhancements and upgrades to documentation and origination systems, providing guidance to employees.
• Conduct detailed pre-reviews and document discrepancies, omissions, inconsistencies, or exceptions.
• Communicate document issues and required corrections to external attorneys, monitor outstanding items, and facilitate timely resolution.
• Verify revised documentation incorporates requested changes and accurately reflects approved loan structure before execution.
• Generate quality-control reporting and recommend process improvements with Legal Counsel, Relationship Managers, Commercial Loan Administrators, and Credit Administration.
• Support training initiatives with team members and business partners.
• Maintain compliance with applicable laws, regulations, policies, procedures, and internal controls, with ongoing focus on risk and fraud mitigation.
• Perform other duties as assigned.

Loan Documentation Quality Specialist

• Oversee and support the daily workflow of incoming payments, payoffs, MSP tasks, suspense oversight, and mortgage and line-of-credit cashiering processes
• Serve as a subject matter expert and point of contact for escalated, complex, or exception-based requests
• Identify and implement process improvements
• Monitor service levels
• Maintain up-to-date departmental procedures
• Process loan payoffs, payments, NSF reversals, ACH, and cash adjustments
• Handle complex consumer loan product and service processing, including account research, reconciliation, quality assurance, reporting, and monetary transactions
• Train new colleagues and cross-train existing colleagues
• Complete QC testing for team colleagues
• Respond to internal and external customers via written correspondence
• Participate in system upgrades and testing
• Complete procedure updates and job aids
• Work with management, risk, compliance, and audit
• Perform other assigned duties
• Adhere to written policies and procedures to ensure compliance with investor, regulatory, and internal requirements

Consumer Loan Servicing Specialist, Level 3

• Provide ongoing support for special loan products, including loan modifications, ARM loans, SCRA adjustments, and assumptions
• Update servicing-system data fields for compliance and special-loan changes
• Research and make accurate, timely system changes for investor, customer, and internal requests
• Review and maintain ARM contracts, indexes, and balloon plans; create contracts when needed
• Maintain daily index values and populate ARM indices to support payment calculations and notifications
• Audit pending payment changes and future payment-change notifications
• Assist CMS departments with special-loan inquiries, including modification-related issues
• Audit the loan servicing portfolio for loans requiring SCRA protection and send coverage letters
• Research SCRA compliance and update the servicing system
• Process assumption requests, create and send assumption packages, and follow up on approvals
• Review HAMP modifications for principal reduction, borrower incentives, and recast eligibility
• Monitor, review, and complete 203k processes for acquired loans
• Identify policy and procedure gaps and recommend updates to management