Medical Records Specialist

• Process all release of information requests in a timely and efficient manner while ensuring accuracy and high-quality customer service
• Safeguard and protect patients' privacy by ensuring only authorized individuals access medical information
• Retrieve and return patients' medical charts
• Scan medical records accurately and transmit them daily according to requests and established standards
• Date stamp requests and highlight pertinent data to facilitate processing
• Validate requests and authorizations for release of medical information
• Perform quality checks for accuracy, confidentiality, and proper invoicing
• Maintain equipment in excellent operating condition
• Provide attentive, respectful customer service and address client concerns or problems
• Receive incoming requests, telephone inquiries, mail, and fax inquiries as needed
• Maintain a professional appearance and clean, orderly work area
• Maintain knowledge of state laws and fee structures
• Accept assignments, support additional facilities, and help with backlogs
• Follow client/site policies and procedures, including HIPAA and applicable state/federal and labor regulations
• Maintain confidentiality, security, and ethical standards when handling medical records

• Support a specified client with Release of Information requests for patient medical records
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtain pertinent patient data from electronic, off-site, or physical records
• Answer phone calls concerning ROI issues
• Respond to walk-in customers requesting medical records when necessary
• Log customer information and medical record requests into the ROI On-Line database
• Process physician office requests on a priority basis and fax information when necessary
• Scan medical records into the ROI On-Line database
• Comply with site facility policies and regulations
• Handle and record cash payments for requests at specified sites
• Perform other duties as assigned

• Process all release of information requests accurately, efficiently, and timely
• Retrieve and return patients' medical charts
• Scan medical records accurately and transmit them daily according to requests and procedures
• Date-stamp requests and highlight pertinent data
• Validate requests and authorizations for release of medical information
• Perform quality checks for accuracy, confidentiality, and proper invoicing
• Maintain equipment in excellent operating condition
• Provide attentive, respectful, and proactive customer service
• Receive incoming requests, open mail, handle telephone inquiries, and retrieve fax inquiries as needed
• Maintain a professional appearance and comply with the dress code
• Keep the work area clean and orderly and properly store records and files
• Maintain working knowledge of state laws and fee structures
• Accept assignments, support additional facilities, and assist during backlogs
• Follow client/site policies and procedures, including HIPAA and applicable regulations
• Maintain confidentiality, security, and ethical standards while releasing medical records

• Process release of information requests accurately, efficiently, and timely
• Retrieve and return patients' medical charts
• Scan medical records accurately and transmit them daily according to requests and procedures
• Date stamp requests and highlight pertinent data
• Validate requests and authorizations for release of medical information
• Perform quality checks for accuracy, confidentiality, and proper invoicing
• Maintain equipment in excellent operating condition
• Provide attentive, respectful, and proactive customer service
• Receive incoming requests, open mail, handle telephone inquiries, and retrieve fax inquiries as needed
• Maintain a neat, clean, professional appearance and orderly work area
• Maintain knowledge of state laws and fee structures
• Accept assignments, support additional facilities, and help with backlogs
• Safeguard privileged patient information in compliance with HIPAA and applicable regulations

• Process release of information requests accurately, efficiently, and timely
• Retrieve and return patients' medical charts
• Scan medical records accurately and transmit them daily
• Date stamp requests and highlight pertinent data
• Validate requests and authorizations for release of medical information
• Perform quality checks for accuracy, confidentiality, and proper invoicing
• Maintain equipment in excellent operating condition
• Provide attentive, respectful, and proactive customer service
• Receive incoming requests through mail, telephone, and fax as needed
• Maintain a neat, clean, and professional appearance
• Keep the work area clean and orderly and properly store records and files
• Maintain knowledge of applicable state laws and fee structures
• Accept assignments, support additional facilities, and help with backlogs
• Work with privileged information while releasing medical records effectively and accurately

Medical Records Specialist – After Hours

• Support Release of Information requests for patient medical records at a specified client site
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtain pertinent patient data from electronic, off-site, or physical records
• Answer phone calls concerning ROI issues
• Respond to walk-in customers requesting medical records when necessary
• Log customer information and medical record requests into the ROI On-Line database
• Process physician-office requests on a priority basis and fax information to physician offices
• Scan medical records into the ROI On-Line database
• Comply with site facility policies and regulations
• Handle and record cash payments for requests at specified sites
• Perform other duties as assigned

• Support Release of Information requests for patient medical records at a specified client site
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtain pertinent patient data from electronic, off-site, or physical records
• Answer phone calls concerning ROI issues
• Respond to walk-in customers requesting medical records and log information into the ROI On-Line database when necessary
• Process physician-office requests on a priority basis and fax information when necessary
• Log medical record requests into the ROI On-Line database
• Scan medical records into the ROI On-Line database
• Comply with site facility policies and regulations
• Handle and record cash payments for requests at specified sites
• Perform other duties as assigned

• Process release of information (ROI) requests from facilities in a timely, accurate manner
• Validate requests and authorizations for medical record releases based on company policy and legal guidelines
• Perform quality checks for accuracy, confidentiality, and correct billing of released records
• Maintain equipment in excellent working condition
• Deliver outstanding customer service and resolve client concerns
• Maintain knowledge of applicable state laws and fee structures
• Accept additional assignments or account coverage during backlogs
• Comply with client site policies, HIPAA, state and federal regulations, and labor laws
• Handle confidential information while ensuring efficient and accurate record release
• Serve as a subject matter expert, trainer, and escalation point
• Provide onboarding and training for new employees
• Manage escalations and resolve customer service issues
• Communicate regularly with supervisors and managers regarding quality, client concerns, and system issues
• Assist with queue management and work assignments
• Produce reports and metrics as requested
• Monitor quality, productivity, utilization, employee production, and customer SLA adherence

Lead ROI Medical Records Specialist

• Process all release of information requests accurately, efficiently, and timely
• Retrieve and return patients' medical charts
• Scan medical records accurately and transmit them daily according to requests and established procedures
• Date stamp requests and highlight pertinent data
• Validate requests and authorizations for release of medical information
• Perform quality checks for accuracy, confidentiality, and proper invoicing
• Maintain equipment in excellent operating condition
• Provide attentive, respectful customer service and address client concerns
• Receive incoming requests via mail, telephone, and fax as needed
• Maintain a clean, orderly work area and properly store records and files
• Maintain working knowledge of state laws and fee structures
• Support additional facilities and backlogs as assigned
• Follow client/site policies, HIPAA, state and federal regulations, and labor regulations
• Maintain confidentiality, security, and ethical standards while handling privileged medical information

• Process release of information requests accurately, efficiently, and within established standards
• Retrieve and return patients’ medical charts
• Scan medical records accurately and transmit them daily according to requests and procedures
• Date stamp requests and highlight pertinent data
• Validate requests and authorizations for release of medical information
• Perform quality checks for accuracy, confidentiality, and proper invoicing
• Maintain equipment in excellent operating condition
• Provide attentive, respectful, and proactive customer service
• Receive incoming requests through mail, telephone, and fax as needed
• Maintain a professional appearance and a clean, orderly work area
• Maintain working knowledge of state laws and fee structures
• Accept assignments, support additional facilities, and help with backlogs
• Follow client/site policies and procedures, including HIPAA and labor regulations
• Maintain confidentiality, security, and ethical standards when handling privileged medical information