Network Operations

• Monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments
• Provide technical support to customers via phone, email, and ticketing systems
• Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments
• Administer and support SonicWall physical and virtual appliances
• Perform root cause analysis and troubleshoot recurring IT issues
• Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions
• Support server environments and virtualization solutions
• Respond to system-generated alerts and service requests
• Provide technical support and escalation assistance to Tier 1 engineers
• Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system
• Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics

NOC Engineer – SonicWall, IT Infrastructure & Support

• Manage overall performance/HEDIS quality measures
• Manage Medicare Annual Wellness Visit/Attestation completion
• Manage provider relationship management
• Support operations and systems, including the Population Health platform and Salesforce updates
• Collaborate with cross-functional internal and external stakeholders
• Maintain professional provider data to support value-based care initiatives, membership, and network operations
• Build relationships with the provider community
• Promote high-quality initiatives to support data integrity
• Lead specialized operational and provider support duties requiring independent initiative and problem-solving
• Participate in internal provider meetings and work groups
• Research problems related to provider performance, engagement, data, and network participation

Network Ops Coordinator II

• Provide phone, remote, and desk-side technical support for network connectivity and Building Automation Switches
• Proactively monitor GSA infrastructure using SolarWinds and other tools
• Provide Help Desk assistance, answer phones, manage web content, and monitor the EM&EM ticketing queue
• Document all work in the ServiceNow ITSM system
• Coordinate with onsite staff to resolve network and other IT issues
• Assist with basic network and server configuration
• Respond to complex technical control facility hardware and software problems
• Interface with telecommunications vendor support groups for escalation during outages or degraded performance
• Monitor and respond to hardware, software, and network problems
• Support routine testing and analysis of network facility elements, including power, software, communications equipment, modems, and terminals
• Use software and hardware tools to identify and diagnose complex network performance problems
• Troubleshoot network systems
• Support testing, installation, and maintenance of LAN/MAN/WAN communications systems
• Assist with information systems operations, telecommunications operations, data entry, data control, LAN/MAN/WAN administration, operating systems programming, security policy procedures, and operations support

Junior Network Operations Center – NOC Analyst

• Support activities centrally managed within the Network Operations Center and serve as the primary coordination point
• Diagnose issues and provide timely resolution to support patient safety and process efficiency
• Use automated systems to optimize capacity and staffing management
• Maintain staffing and scheduling needs
• Coordinate patient placement, incoming and outgoing transfers, and patient flow logistics
• Work with hospital personnel to facilitate bed and service assignment
• Monitor and evaluate staffing activities and prioritize admissions and transfers
• Process daily worksheets showing available nursing-unit staff and plan future staffing needs
• Schedule and assign staff to nursing units in collaboration with facility Administrative Representatives
• Coordinate patient transfers and direct admissions, collect required intake data, and document acceptance calls
• Facilitate patient movement across multiple facilities
• Collaborate with the Transfer Center, registration, nursing staff, and physicians on bed placement
• Assign beds according to diagnosis, physician requests, and hospital policies
• Operate electronic systems for patient flow logistics, capacity management, staffing, and scheduling
• Maintain confidentiality of information
• Receive and record absent calls and notify appropriate units
• Document staff time changes in computer systems
• Adapt to organizational needs throughout the shift
• Collaborate with multidisciplinary healthcare teams to support patient satisfaction

Network Operations Coordinator

• Lead a global Network Operations team responsible for network reliability and day-to-day operations across F5 Distributed Cloud commercial and FedRAMP environments
• Establish the Network Operations function within Infrastructure Operations
• Operate the global IP backbone, data center networks, cloud networks, and related connectivity
• Lead major incident response and serve as incident captain when assigned
• Run the Change Advisory Board and coordinate risk-based production change reviews
• Establish on-call rotations, sustainable coverage, and cross-region handoffs
• Own network availability, performance, operational health, observability, and reporting
• Partner with Network Engineering on acceptance criteria, operational handoffs, escalation paths, and lifecycle decisions
• Lead blameless post-incident reviews and problem management; track corrective actions to closure
• Coordinate with SOC, NOC, engineering, security, customer-facing teams, and Customer Support
• Set an automation-first direction using Python, Ansible/AWX, GitOps, and CI/CD
• Lead adoption of AI-assisted network operations for anomaly detection, event correlation, change-risk analysis, incident investigation, and knowledge retrieval
• Maintain runbooks, network diagrams, troubleshooting guides, and FedRAMP control evidence
• Partner cross-functionally with engineering, architecture, data center, capacity, SRE, security, product, customer support, and program management teams

Senior Manager, Network Operations

• Manage and maintain provider contract data and demographics for assigned provider groups for the Health Plan
• Manage provider relationships through shared services supporting Provider Network Operations
• Perform roster audits
• Act as a customer service liaison
• Resolve provider load issues
• Manage assigned projects
• Make decisions regarding own work methods with minimal direction
• Use critical thinking to solve problems independently
• Complete required work using strong time management and organizational skills
• Follow established guidelines and procedures

• Manage provider data for health plans, including demographics, rates, and contract intent
• Manage provider audits
• Manage provider service and relations
• Manage credentialing and contract management systems
• Execute processes for intake and management of provider perceived service failures
• Prioritize requests and interpret or adapt administrative procedures, processes, and techniques
• Complete administrative tasks and projects with limited guidance
• Travel occasionally to Humana offices for training or meetings

• Monitor, analyze, and troubleshoot network problems within an operations center using network management and monitoring tools
• Monitor network alarm conditions to proactively identify and minimize disruption and impact to end users
• Perform root cause analysis and determine action plans for restoring customer services
• Coordinate with internal L3Harris teammates and external telecommunication partners to follow operational processes and improve restoration times
• Coordinate with the User Community, Field Services Group, and telecommunication partners for Break/Fix actions and Change Management activities
• Document Trouble Tickets and Change Requests for related activities
• Work in a 24x7 network control environment, including weekends and holidays
• Support short-term emergency evacuation to local or remote backup facilities

Associate, Network Control

• Support administration and maintenance of provider network data for health plans
• Coordinate provider data updates
• Support provider audits
• Maintain contract management and credentialing systems
• Help resolve provider service concerns
• Occasionally travel to Humana offices for training or meetings

• Administer, maintain, and provide cybersecurity defense for Navy Enterprise Tactical Training Network client, server, and network infrastructure
• Maintain smooth operation of LAN, WAN, and VPN networks
• Plan, evaluate, and coordinate installation or reconfiguration of hardware and software elements of data and voice communication networks
• Maintain technical expertise in routers, multiplexers, firewalls, hubs, bridges, gateways, and related network interfaces
• Propose and configure communications solutions to meet current and future requirements and optimize cost savings
• Prepare and maintain network documentation, including operational instructions
• Monitor and analyze networks for short- and long-range in-house systems planning
• Coordinate third-party maintenance for network equipment
• Design networks or network segments, including hardware and software selection
• Update, monitor, and maintain servers, workstations, and network devices across the enterprise
• Perform Microsoft Windows client/server administration, maintenance, and patching
• Configure systems in compliance with DoD STIGs
• Travel to multiple sites in support of the NITE contract
• Support operational events, including occasional 12-hour shifts, weekends, and holidays
• Collaborate with team members and other departments

Network Operations jobs in United States

NOC Engineer – SonicWall, IT Infrastructure & Support

Network Ops Coordinator II

Junior Network Operations Center – NOC Analyst

Network Operations Coordinator

Senior Manager, Network Operations

Network Operations Coordinator

Network Operations Coordinator

Associate, Network Control

Network Operations Coordinator

Network Control Technician – Network Communications 3