Operations

• Support fundraising operations, maintain investor tracking and program budgets, and manage payment milestones for participating companies
• Help early-stage companies launch and stay accountable to timelines and milestones
• Review monthly financials with outside accountants and maintain budgets across the studio and projects
• Manage insurance applications, quote review, underwriting, renewals, and certificates with the broker
• Own agendas, inputs, and follow-ups for weekly operations meetings, pipeline reviews, and monthly business reviews
• Onboard and offboard project teams, including tools, accounts, and administrative support
• Coordinate project teams and outside counsel on trademarks, patents, terms, privacy policies, consulting agreements, and NDAs
• Manage entity registrations, compliance agents, and third-party services
• Meet with project leads, track open threads to closure, and escalate issues to leadership
• Serve as the default point of contact for teams
• Plan and run events and professional development programming

Operations Manager

• Manage retail order processing and fulfillment in alignment with company and customer standards
• Maintain customer catalogs and manage exceptions, including product shortages, master pack issues, and cross-reference tables
• Resolve product or service complaints and follow up to ensure resolution
• Provide order management analysis
• Strengthen business relationships through positive customer experiences
• Track, report, and improve customer service metrics, including accuracy, fulfillment rate, and damage rate
• Adhere to customer compliance requirements
• Coordinate returns for assigned accounts and process return authorizations according to company policy
• Coordinate with the fulfillment team to meet customer order requirements
• Ensure BOLs, packing slips, and special handling requirements are properly executed
• Communicate with customers about order status, fill rate, and shipping timelines in conjunction with Sales
• Work with Sales to meet revenue recognition goals and track AOP performance
• Partner with cross-functional teams to assess feasibility and launch new customers

Retail Operations Planner, CPG

• Provide overall leadership and management of the assigned territory/market
• Achieve or exceed company targets and standards for performance and growth
• Manage market locations that rank in the top 10% of the industry by KPIs, customer service, quality, and profitability
• Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude (TSA)
• Recruit, manage, and develop employees for future organizational growth
• Perform in-process and final quality checks
• Facilitate and nurture relationships with insurance accounts, agents, and customers
• Operate effectively in a fast-paced, competitive environment while maintaining positive employee morale and urgency to exceed goals
• Ensure the shop is correctly maintained and organized
• Create and develop future leaders

Operations Director

• Set up new orders according to standard work practices and client-specific SOP instructions
• Apply transit accessorials such as wait time, parking, and tolls in PT as reported
• Navigate and interpret carrier booking and tracking systems
• Confirm job milestones are completed correctly and on time
• Manage competing priorities while maintaining accuracy
• Source driver coverage for order segments
• Request or deny additional driver incentives when necessary
• Update, manage, and change shipment documentation
• Resolve common and uncommon issues using training and experience
• Follow escalation procedures when issues exceed personal judgment
• Relay delays, issues, and updates through verbal and written communication
• Anticipate disruptions and offer alternatives to meet or beat delivery times
• Place orders on behalf of customers unable to use the online portal
• Respond to email, phone, and text requests
• Meet minimum phone availability and acceptance metrics
• Use phone statuses and follow All Hands on Deck and Off-Phones guidelines
• Review communications across company platforms
• Meet entry-level performance metrics and customer service standards
• Build relationships with team members, supervisors, Commanders, and agent partners
• Become proficient in the Airspace platform and independently handle the full OS I workload by day 90

Operations Specialist I, Aerospace & Defense

• Independently start carrier traces for failed-to-load or unable-to-locate shipments
• Source driver coverage for any segment of an order, including oversized shipments
• Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers
• Apply training and tenured knowledge to anticipate complications and proactively solve for them
• De-escalate most situations without assistance
• Determine when to escalate an order versus independently resolving it using available resources
• Understand the downstream impact of decisions made within an order
• Communicate proactively with customers, drivers, and agents throughout the shipment process
• Maintain required sector certifications and stay current on related compliance requirements
• Identify and suggest system features or workflow improvements for Operations
• Meet minimum metric requirements and customer service standards for the role

Operations Specialist II, Aerospace & Defense

• Lead and supervise teller-function risk and operations to deliver exceptional customer service and colleague experience
• Ensure timely completion, quality, and compliance in teller functions
• Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools
• Perform operational and customer support tasks
• Provide customer service, engage customers, and build relationships
• Manage teller-line scheduling and daily operations
• Make decisions and resolve teller-line operational issues under regional banking management direction
• Interpret applicable regulations, policies, procedures, audits, and escalation requirements
• Support customers and employees in resolving or escalating concerns and complaints
• Collaborate with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports
• Manage people and financial-resource allocation for branch operations
• Mentor direct reports and assist with hiring talent
• Assess customer needs and refer customers interested in dwelling-secured products to SAFE team members without taking applications or offering or negotiating transaction terms
• Execute applicable credit, market, financial-crimes, operational, and regulatory-compliance risk programs
• Follow Wells Fargo policies and procedures, escalate and remediate issues, and make sound risk decisions

Branch Operations Manager

• Set up new orders containing time-sensitive commodities according to standard work practices and client-specific SOPs
• Confirm job milestones are completed correctly and on time
• Navigate and interpret airline booking and tracking websites
• Follow process and communication standards across multiple platforms
• Stay independently informed by reviewing company-platform communications
• Provide customers with proactive verbal and written updates about delays, issues, and order status
• Look ahead to weather and traffic conditions and offer alternative solutions to meet or beat delivery times
• Escalate issues early and appropriately
• Update, manage, and change airway bills
• Source driver coverage for order segments
• Request or deny additional driver incentives when necessary
• Apply training and knowledge to resolve common and uncommon issues
• Follow escalation procedures and senior team guidance
• Handle inbound and outbound email, phone, and text communications
• Place orders for customers unable to use the online portal
• Identify and resolve issues from calls, texts, and emails
• Resolve cross-sector phone calls
• Meet minimum performance metrics and customer service standards

Operations Specialist I, Lifesciences

• Deliver support and service to PACE market operations through record review
• Collect data and audit participant electronic health records using quality-improvement tools
• Complete reporting and confirm all regulatory-required elements
• Identify documentation gaps, trends, deficiencies, and root causes
• Collaborate with clinical and operational teams on process improvement and regulatory readiness
• Identify potential deficiencies and facilitate and monitor corrections to ensure EHR data integrity
• Monitor participant medical records for complete and timely documentation
• Report policy and procedure violations to the Quality Operations Supervisor
• Participate in team documentation, process improvements, and QO team initiatives
• Conduct medical records audits for timely and accurate required documentation
• Prepare documents and universe lists for audit desk-review submissions
• Assist with EMR navigation and impact analysis
• Review and reconcile assigned regulatory logs
• Complete required tasks, investigations, and notifications accurately and timely

Quality Operations Coordinator

• Supervise unit operators to ensure safe and efficient process-unit operations at the LYB Recycling center in Jurupa Valley
• Maintain optimum operating conditions to produce on-spec products and follow regulatory parameters
• Lead the performance and development of up to 12 operators
• Shut down any or all equipment when necessary to address emergency situations
• Develop a high-performing shift team and develop individual operators’ skills and abilities, including discipline when appropriate
• Work with unit specialists, process engineers, and the manager to meet business and site objectives
• Maintain knowledge of unit procedures, equipment, and personnel across operations, safety, environmental, maintenance, and quality functions
• Interface with maintenance personnel on maintenance execution and outages
• Interface with project engineering and construction personnel to manage area projects
• Report and investigate incidents or issues and initiate corrective actions
• Troubleshoot problems and develop resolution plans
• Train and evaluate operator performance with other Shift Supervisors
• Ensure policies, procedures, rules, and regulations are followed
• Communicate relief information to other Supervisors for off-hours continuity
• Maintain unit housekeeping and ensure accurate completion of operating-discipline documentation

Operations Supervisor

• Maintain and monitor the full vendor order pipeline to ensure timely progress and completion
• Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution
• Conduct outbound calls to vendors and manage incoming vendor inquiries
• Ensure accurate fee management and proper documentation for each order
• Confirm vendor compliance with operational requirements
• Send proactive reminders regarding quality standards, turnaround times, platform or website usage, and performance expectations
• Collaborate with team members to troubleshoot operational challenges affecting vendor performance or order resolution
• Suggest workflow enhancements, process improvements, and best practices
• Maintain communication patterns and service-level expectations across the vendor panel
• Manage vendor timelines, appointments, and engagement agreements
• Follow Independence Guidelines and vendor management guidelines
• Ensure appropriate escalation paths and timely resolution
• Attend regular department meetings and provide feedback
• Meet department productivity and quality goals
• Communicate regularly with Vendor Management and Directors
• Perform other duties as assigned

Operations jobs in California