Operations

• Eje og levere den daglige drift i Region Syd med fokus på performance, kvalitet og effektivitet
• Samarbejde med Planners, Office Leads, Maintenance Leads og Cleaning Supervisors om optimal ressourceudnyttelse
• Analysere performance data og implementere forbedringer, der øger produktivitet og servicekvalitet
• Sikre ensartede processer og implementere operationelle blueprints på tværs af lokationer
• Lede, coache og udvikle teams for at sikre høj trivsel og performance
• Håndtere og eskalere komplekse sager samt sikre professionel klagehåndtering inden for budget og retningslinjer
• Drive kontinuerlige forbedringer og implementere best practices
• Sikre effektiv planlægning og bemanding med relevante stakeholders
• Eje og levere på operationelle KPI’er som kundetilfredshed, effektivitet og kvalitet
• Implementere og forankre effektive processer, systemer, værktøjer og arbejdsgange på tværs af regionen
• Drive forandringer og bidrage til forbedringer i kundefeedback, engagement scores og driftsresultater
• Sikre høj kvalitet i leverancer, herunder rengøringsscores, rettidig opgaveløsning og korrekt fakturering

Regional Operations Manager

• Translate company objectives, customer evidence, and market signals into a clear marketing direction with explicit priorities and non-priorities
• Design, own, and improve the marketing operating model, including planning rhythm, priority set, portfolio view, and decision-to-action mechanisms
• Develop the strategic case for marketing technology, measurement, and workflow investments, including consolidation or retirement decisions
• Provide focused strategic support to the VP Marketing
• Convert customer evidence, commercial results, competitive moves, and market shifts into clear choices
• Build an operating model that makes strategic choices stick
• Collaborate with the Marketing Leadership Team and counterparts in Product, Sales, Partnerships, Training, Finance, and Data
• Travel occasionally to the London, New York, and Athens hubs and key industry events
• Establish a planning cycle that operates independently of the VP
• Rationalize the marketing technology stack and reduce operating friction

Director of Strategy – Operations

• Own HubSpot and marketing automation, including data structure, workflows, lead capture, scoring, routing, and nurture flows
• Own marketing tracking and reporting, ensuring accurate conversion tracking, analytics, dashboards, and connections between marketing activity and pipeline outcomes
• Own website operations and technical SEO, including WordPress, HTML/CSS, crawlability, indexation, performance, structured data, and hreflang
• Build and improve integrations and automations that connect systems and remove manual work
• Use AI, code, and emerging technologies to solve problems, automate processes, and build solutions beyond existing platform functionality
• Manage and optimise the MarTech stack, evaluate new tools, and continuously improve systems
• Ensure technical quality from the start, making new pages and campaigns trackable, indexable, and performant from launch
• Document systems and processes to create a scalable setup and share knowledge across the team
• Collaborate closely with Marketing, Sales, Revenue Operations, and other key functions
• Support marketing efficiency, lead generation, and business growth

MarTech Operations Specialist

• Provide operational support across research studies and medical research projects
• Manage studies from development through completion in accordance with contracts, budgets, timelines, quality expectations, SOPs, and regulations
• Act as a strategic partner to identify opportunities for real-world data to address local evidence gaps
• Facilitate evidence-gap identification and support evidence-generation strategies and local evidence initiatives
• Partner with Study Leads to manage Investigator-Initiated Studies, non-interventional studies, collaborative research, research projects, and dataset purchases
• Manage assigned projects from planning through completion, including documentation, oversight, monitoring, budget management, and system updates
• Provide guidance and support for contract negotiations, invoice management, vendor selection, and drug deliveries where applicable
• Provide guidance on the scientific publication process and publication plans
• Provide operational, scientific, and clinical research expertise and guidance
• Ensure adherence to applicable laws, regulations, guidelines, codes of conduct, AbbVie standards, policies, and procedures
• Contribute to improved processes, new ways of working, communication, and collaboration across the Scandinavian affiliate and with external stakeholders
• Work with Study Leads, Medical Affairs, brand teams, affiliate researchers, healthcare professionals, vendors, and external partners

Operational Manager, Research and Operations

• Drive the localization, maturity, consistency, and impact of The Maersk Way Operating System and NDC TMW training program across the Nordics
• Design and implement the TMW localization strategy across the Nordics Area
• Design, implement, and sustain performance management systems, including cadences, SQC boards, and KPI routines
• Ensure standardization of operational processes and performance governance routines
• Provide advanced guidance on structured problem solving, including A3, Kaizen, Lean, and RCA
• Drive structured problem-solving exercises addressing customer/business challenges and performance gaps
• Facilitate Kaizen, A3 problem-solving, VSM, and process-mapping workshops
• Lead cross-functional business and customer improvement initiatives
• Identify and prioritize high-impact improvement opportunities
• Run business-critical projects defined by the Area Leadership Team
• Design, manage, and maintain The Maersk Way training program in the Nordics
• Coach frontline teams on TMW tools, including Problem Solving, Bowler Charts, and Action Plans
• Localize, deliver, and manage the A3/Problem Solving training program
• Support embedding a continuous improvement culture in daily operations
• Coach and facilitate the business and OPEX Specialist
• Develop the NDC OPEX upskilling program
• Define and implement Area and Product KPI frameworks
• Establish data-driven governance routines and track measurable business improvements
• Act as a trusted advisor on performance gaps and corrective actions
• Translate operational constraints and problems into data-driven improvement initiatives
• Apply end-to-end business thinking and prioritize high-impact initiatives
• Partner with Digital, Data, and Automation teams
• Drive continuous improvement loops based on data insights
• Serve as deputy when the Area Head of OPEX is absent

Operational Excellence Lead

• Execute and support Joiner, Mover and Leaver (JML) processes
• Manage IAM-related ServiceNow requests and incidents, including access, entitlements, role corrections, and related issues
• Perform daily access and entitlement activities based on approved processes, controls, and runbooks
• Investigate and resolve operational IAM issues, escalating where required
• Coordinate operational activities with Nordea User Administration and Service Desk teams
• Provide operational backfill and execution capacity to support continuity and service stabilisation
• Prepare user and account listings, access and entitlement information, privileged access overviews, and remediation evidence for security and audit activities
• Support identification and clean-up of excessive, obsolete, duplicate, or misaligned access
• Execute remediation activities defined by IAM Governance or Security
• Provide data and evidence for audit and security requests within agreed timelines
• Follow established IAM processes, procedures, controls, and operational runbooks
• Escalate IAM design, policy, security, compliance, and risk-related questions to IAM Governance or Security Lead
• Contribute to reducing manual workarounds and recurring IAM incidents
• Support IAM backlog reduction and remediation activities
• Identify recurring operational issues and provide input to improve processes and service stability
• Collaborate across IAM, Security, User Administration, Service Desk, and other operational teams
• Support ad hoc IAM activities and projects required as part of the NLP DK Strategy Roadmap
• Work under established direction from IAM Governance and/or the Security Lead
• Provide accurate operational execution, data, evidence, and remediation support without owning IAM policy, standards, architecture, governance decisions, audit conclusions, risk acceptance, or security strategy

Senior IAM Operations Consultant

• Provide operational support across research studies and medical research projects
• Manage studies from development through completion according to contracts, budgets, timelines, quality expectations, SOPs, and regulations
• Identify opportunities for real-world data to address local evidence gaps
• Support evidence generation strategies and provide scientific input to local evidence initiatives
• Manage affiliate-administered research, including Investigator-Initiated Studies, non-interventional studies, collaborative research, research projects, and dataset purchases
• Manage assigned projects from planning through completion, including documentation, oversight, monitoring, budget management, and system updates
• Support contract negotiations, invoice management, vendor selection, and drug deliveries where applicable
• Provide guidance on the scientific publication process and publication plans
• Provide operational, scientific, and clinical research expertise and guidance
• Ensure adherence to applicable laws, regulations, guidelines, codes of conduct, AbbVie standards, policies, and procedures
• Contribute to improved processes, new ways of working, and effective communication and collaboration across the Scandinavian affiliate and with external stakeholders
• Work closely with Study Leads, Medical Affairs, brand teams, affiliate researchers, healthcare professionals, vendors, and external partners
• Report to the Head of Affiliate Research, Scandinavia