Operations

• Serve as the Operations Quality lead for Manufacturing Quality and Supplier Quality Engineering support across early-stage development, supplier readiness, pilot manufacturing, clinical builds, and manufacturing transfer
• Build, manage, and develop a small team responsible for Manufacturing Quality and Supplier Quality activities for NPI programs
• Maintain dotted-line relationships with Global Quality Engineering and Global Supplier Quality
• Own quality engineering workstreams for prototype, pilot, clinical, and early production builds
• Define and implement inspection, test, incoming quality, and supplier release strategies
• Establish and maintain control plans, procedures, work instructions, inspection plans, supplier quality plans, and acceptance criteria
• Ensure builds meet DHF/DHR requirements, including inspection readiness, traceability, lot release, supplier documentation, and quality records
• Lead in-process, incoming, and supplier inspection strategies, including test method development, validation, measurement system analysis, and component release readiness
• Drive root cause investigations, non-conformance disposition, supplier quality issue resolution, and corrective actions
• Partner with suppliers, R&D, Manufacturing Engineering, Operations, and Quality functions to ensure designs, components, and processes are manufacturable, inspectable, scalable, and compliant
• Perform data analysis and trending to inform design decisions, supplier performance, process improvements, and risk mitigation
• Support risk management activities, including DFMEA, PFMEA, supplier risk assessments, and control strategies
• Support validation of pilot line equipment, supplier processes, inspection methods, and manufacturing processes
• Define and execute Operations Quality strategy for transition into commercial production
• Train and guide cross-functional teams while ensuring FDA, ISO 13485, supplier quality, and GMP compliance
• Own Operations Quality strategy and decision-making for inspection approaches, supplier quality plans, control frameworks, acceptance criteria, non-conforming product disposition, escalations, and readiness gaps

Manager, Operations Quality – NPI Programs

• Lead and manage Associate Directors – Territory Operations Management assigned to the region
• Oversee expansion of AstraZeneca cell therapy territories and alignment on company-wide goals across clinical and commercial products
• Provide operational, clinical, and site infrastructure expertise for AstraZeneca cell therapy trials and commercial products
• Lead regional cross-functional activities with internal partners
• Develop and implement regional operational plans, targets, and activation forecasts across therapeutic areas
• Build and maintain relationships with site partners, healthcare professionals, and regional stakeholders
• Contribute to SOPs and guidance documents and ensure site quality parameters are met
• Provide leadership and mentorship to team members
• Lead business change management and process maturity assessments for site activation and post-activation
• Analyze regional market and site dynamics and identify opportunities, roadblocks, and solutions
• Collaborate with Clinical Operations, SMM, Manufacturing, Supply Chain, Medical, IT leadership, and other teams
• Drive continuous improvements and solutions enhancing patient care throughout the cell therapy product lifecycle
• Present patient operational reports and regional plans to senior management
• Maintain knowledge of and follow activation goals, processes, regulatory standards, compliance, and procedures

Regional Operations Director, Cell Therapy, Patient Operations

• Serve as the primary operations and administrative lead for Medical and Clinical Affairs
• Manage educational grants, fellowship grants, and investigator-sponsored research programs from application intake through project closeout
• Coordinate cross-functional governance committees and facilitate proposal reviews, documentation, communications, and decisions
• Track project progress, monitor risks, manage deliverables, and provide status updates and operational reporting to senior leadership
• Manage departmental financial operations, including budgeting, forecasting, accruals, invoices, expenses, contracts, and vendors
• Support physician training, evaluation, certification, and proctoring programs
• Coordinate program requirements, documentation, scheduling, reimbursements, training materials, and learning management system updates
• Maintain relationships with internal stakeholders, healthcare professionals, investigators, study teams, vendors, and cross-functional partners
• Provide operational support for advisory boards, fellowship programs, research studies, publications, educational programs, controlled document management, and strategic projects

Medical & Clinical Affairs Operations Specialist

• Lead end-to-end global logistics and distribution networks
• Optimize multi-site warehousing and transportation nodes
• Drive operational improvements and improve the customer delivery experience
• Ensure compliant, resilient, and cost-effective movement of Cytiva products through manufacturing plants, distribution centers, 3PL partners, and customer sites
• Shape and execute enterprise logistics and distribution strategies across company-run and 3PL-managed distribution centers
• Lead large, complex, high-velocity distribution operations involving 10,000+ SKUs and multiple temperature modes
• Provide strategic oversight and direct line leadership of global transportation operations, including inbound, outbound, international, and intercompany logistics
• Champion continuous improvement, standardization of processes, metrics, reporting, and best practices across a global network
• Lead global, matrixed organizations through complexity and change
• Manage global 3PL and carrier performance while driving operational efficiency and cost reduction
• Drive distribution process optimization, digitalization, sustainability initiatives, and Danaher Business System-based continuous improvement
• Report to the VP, Global Supply Chain Operations

Senior Director, Global Distribution Operations – Logistics

• Support overall operations of the Quincy Care Center’s Advanced Urgent Care and Medical/Surgical Specialties Clinic
• Provide day-to-day oversight, management, and program development for Urgent Care and Medical Specialties Departments
• Oversee building operations, resource utilization, system integration, quality, and efficiency
• Implement organizationally approved business plans and track expected outcomes
• Participate in interviewing, hiring, onboarding, and maintaining employee records
• Supervise program and non-clinical staff and establish work schedules
• Develop daily operational workflows and processes to optimize patient outcomes, provider preferences, visit volume, and interdepartmental structure
• Lead project management and program/operational development to meet budget targets
• Oversee front desk reception, patient check-in, appointment scheduling, referral management, co-pay collection, billing, and revenue cycle activities
• Assist with onboarding and marketing new providers
• Address performance and behavior issues and support employee performance improvement activities
• Foster communication among staff, patients, the public, and network affiliates
• Coordinate multidisciplinary team meetings, including agendas and minutes
• Travel periodically for outreach, marketing, and off-site affiliate clinics
• Integrate programs with hospital departments including Radiology, Laboratory, Inpatient Nursing, Surgical Services, Rehab, Patient Accounts, Information Technology, and Medical Records
• Collaborate with directors and medical leaders on physician alignment, workflow improvements, marketing, and strategic outreach
• Maintain regulatory compliance and implement new regulations and requirements
• Participate in hospital-wide committees
• Develop and achieve program budgets and monitor Urgent Care volume, referral sources, and dashboard metrics
• Collaborate with Public Relations to promote initiatives sustaining Quincy Care Center volume projections

Practice Operations Manager

• Track performance from camera capture through review, rejection, notice production, payment and cash settlement
• Interrogate and model cost per offence type, camera performance, staff efficiency and payment trends
• Use automated daily and weekly dashboards to spot exceptions and investigate causes
• Bring together data from multiple internal and external data sources and challenge definitions and data quality
• Partner with operational owners to act on findings and communicate commercial impact, required decisions and results
• Escalate camera, processing, customer service and finance issues to appropriate owners
• Analyze the economics and effectiveness of processing, customer service, printing and postage, and cloud usage
• Identify opportunities to improve service and lower cost to serve without undermining valid citations or collections
• Provide operational drivers and notice production data to Finance for forecasting, program economics, accruals and prepayments
• Investigate differences between operational activity, payments and financial results
• Develop trend and forward-looking analyses, design focused tests, quantify impact and help successful changes become routine
• Work with Product and Technology to define measures, alerts and dashboard requirements
• Report to the VP of Operations, with executive ownership by the Managing Director

Operations Analyst

• Serve as the primary on-site technology resource and local escalation path for the Boston office
• Partner with TechOps teammates in San Francisco and Zurich
• Provide Tier 1 Helpdesk support for software, hardware, application access, AV, and networking
• Support Boston, remote, San Francisco, and Zurich offices
• Own IT asset management for Boston, including inventory, procurement, stock levels, asset lifecycle, refresh, retirement, and disposal
• Monitor and maintain Helpdesk SLAs for first response and full resolution
• Administer SaaS applications including Okta, Google Workspace, Slack, Jira, Zoom, and Office365
• Provide occasional EMEA business-hours coverage for the Zurich office
• Own local Boston onboarding, including system preparation, deployment, and new-hire orientation
• Assist with and own TechOps and Security Engineering projects involving identity and access management, client platforms, and AV
• Collaborate with Workplace, Information Security, and other cross-functional teams
• Develop and maintain Technology Operations documentation

Technology Operations Engineer

• Leverage data, analytics, and business insights to support strategic decision-making and operational excellence across Retail Operations
• Partner with business stakeholders, product teams, and technical teams to translate complex business questions into analytical solutions and actionable recommendations
• Support data validation efforts
• Manage multiple initiatives and coordinate deliverables across stakeholders
• Develop executive-ready presentations and communications
• Communicate analytical findings to technical and non-technical audiences
• Bridge business and technical stakeholders while driving projects forward amid ambiguity
• Ensure data-driven products and insights are accurate, impactful, and aligned with business objectives

Senior Decision Scientist – Retail Operations

• Support day-to-day Finance, HR, and Operations activities for the USTA New England team
• Process invoices, staff and volunteer expense reimbursements, vendor paperwork, and program registration payments
• Perform financial data entry and support general ledger and monthly closing processes
• Monitor financial data and assist with routine financial activities and reconciliations
• Collect and organize documentation for annual audits, payroll registers, journal entry backups, and year-end accruals
• Coordinate independent contractor paperwork and background checks
• Coordinate recruitment logistics, job requisitions, applicant screening paperwork, and interview scheduling
• Manage onboarding for new hires, coaches, and volunteers, including background checks, Safe Play compliance, and digital onboarding portals
• Maintain secure digital personnel and medical records according to retention policies
• Track employee PTO, sick time, parental leave, and required training completion
• Assist with offboarding, equipment recovery, record updates, and digital access revocation
• Help digitize paper-based internal forms and workflows
• Coordinate virtual and in-person meeting logistics
• Support staff technology needs, including computer and software purchases
• Manage organizational inboxes, physical mail, and office/event supply orders
• Report to the Operations Manager and collaborate with other departments, USTA National, and volunteers

Part-Time Operations Assistant

• Support the design and coordination of State Street’s cyber tabletop exercise program
• Develop threat-intelligence-driven scenarios with incident response, threat intelligence, and business stakeholders
• Support exercise facilitation and delivery
• Produce after-action reports and track lessons learned to closure
• Participate in internal, enterprise-wide, and industry-led exercises
• Capture observations and feed improvements into playbooks, training, and technical solutions
• Collect, validate, and analyze operational security metrics across multiple source systems
• Build and maintain recurring reports and dashboards
• Translate data into findings and recommendations for technical and senior non-technical audiences
• Support automation of metric collection and reporting
• Create and maintain SOPs, runbooks, playbooks, and knowledge-base documentation
• Contribute to the team’s service catalog
• Support cross-functional task forces and tactical initiatives
• Provide support for cyber threats and risks identified by Global Cybersecurity Fusion teams
• Review categorization and prioritization of security reports and best-practice recommendations

Operations jobs in Massachusetts