Operations

• Manage the fund valuation process with fund administrators and portfolio teams
• Liaise with administrators and internal teams to ensure timely, accurate investor reporting
• Identify and implement process improvements through tooling, automation, and procedural upgrades
• Manage month-end processes and price updates for tokenised funds and strategies
• Establish fund administrator oversight frameworks and valuation governance
• Monitor pricing sources for illiquid and complex assets
• Improve portfolio valuation tools and processes
• Implement data quality controls and reconciliation routines
• Coordinate fund audit processes
• Define data ownership and validation standards for fund performance, AUM, and exposure reporting
• Drive consistency and automation across internal and external reporting packs
• Oversee tokenised reporting integrations, including smart contracts and on-chain data transparency
• Provide project management and manage infrastructure and process improvements
• Plan and execute new fund and strategy launches
• Oversee counterparty due diligence and documentation maintenance
• Manage relationships and account openings with exchanges and smart wallets
• Represent Fund Operations in investment committee meetings
• Maintain and evolve operational risk frameworks and risk control self-assessments
• Track performance against key risk thresholds and parameters
• Manage third-party risk assessments for MPC wallet providers and exchanges
• Implement incident reporting and root cause analysis for operational breaches
• Oversee client onboarding and coordinate AML/KYC activities
• Create onboarding metrics and manage subscription and redemption flows
• Prepare group-wide financial reporting, quarterly reporting, forecasting, budgets, and performance reviews
• Manage group-wide liquidity and develop P&L and liquidity dashboards
• Oversee client invoicing and on-chain revenue collection and reporting
• Manage sales incentive programs and commission tracking and calculations
• Collaborate on inter-company transactions and financial strategy and performance KPIs
• Contribute to new business and product expansion initiatives and support other business areas as needed

Crypto Fund Operations Manager

• Provide Level 1 and Level 2 IT support
• Provide onsite support in Amsterdam and remote support globally
• Resolve hardware, software, account access, SaaS, and network issues
• Manage and prioritise tickets, keep colleagues informed, and coordinate handovers
• Administer Google Workspace and other business applications, including accounts, permissions, and settings
• Handle IT onboarding and offboarding
• Contribute to IT roadmap projects, new tools, IT environment improvements, and automation initiatives
• Deploy software, apply updates, manage encryption, and maintain endpoint protection across Windows and macOS devices
• Prepare and configure devices, maintain asset records, and coordinate equipment returns
• Create practical IT procedures with clear owners, steps, and requirements
• Improve onboarding, offboarding, access reviews, asset management, vendor reviews, and change management processes
• Introduce agreed processes, verify adoption, address gaps, and keep guidance current
• Automate repetitive work where it reduces effort or improves consistency
• Coordinate ISO 27001 compliance, evidence collection, control monitoring, and follow-up actions using Vanta
• Track access reviews, vendor reviews, risk treatment actions, and remediation of control gaps
• Support audits by preparing evidence, coordinating requests, and following through on corrective actions
• Support future SOC 2 and HIPAA initiatives through gap assessments, process development, and control implementation
• Report to the IT Manager and work closely with the IT Specialist in Cairo

IT Operations Specialist

• Run the operations side of every search from kick-off to close
• Schedule interviews and send client updates
• Manage search pace and response rates
• Flag risks before they become problems
• Write candidate engagement messages and analyze response and interest rates
• Turn strong candidate connections into long-term relationships
• Identify process friction and feed it back into product development
• Test new automations to reduce manual work and improve team operations
• Support consultants with pitch decks, track-record materials and compensation benchmarks
• Maintain relationships with former clients between mandates
• Run The Big Search dinners and events end to end
• Run learning and development sessions and share best practices
• Report to the Director of Research & Talent Operations

Talent Operations Specialist

• Lead projects and operational transformation initiatives related to NDC
• Design, adjust, and integrate operational processes
• Assess business requirements and identify best practices
• Define and document business requirements
• Lead change management, implementation, and testing
• Coordinate NDC projects with other BCD Travel regions
• Collaborate with operations, implementations, travel technology, and external parties globally
• Manage a team of Process Managers and allocate resources
• Analyze business issues with internal stakeholders and identify solutions
• Prepare risk assessments and contingency plans
• Provide recommendations and solutions
• Act as Product Owner for a defined product in a region and/or sector
• Lead strategic NDC implementation, adoption, and operational transformation projects across European Operations
• Oversee improvements to NDC-related processes, service delivery models, and user experience
• Support the Operations team

Senior Process Manager, NDC

• Define and implement the Operations Department strategy through effective direction and resource management to achieve company targets
• Oversee daily operations of Leaseweb NL
• Drive NPS and customer satisfaction
• Develop the organization and facilitate employees’ personal and professional development
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
• Develop, safeguard, and transfer/share account intelligence, domain, and market knowledge
• Lead 4 direct reports across DC Operations, Customer Care, CSD, and Customer Success Management
• Manage a team of approximately 100 people based in Amsterdam and Haarlem
• Work closely with the Sales organization
• Report to the Managing Director NL and participate in the Leaseweb NL management team

Operations Director

• Perform on-site preventive, corrective and predictive maintenance on sorting systems, equipment and supporting elements
• Cover maintenance scope across NL stations and other locations as the company grows
• Coordinate providers and vendors attending on site and ensure proper completion of maintenance tasks
• Control spare parts inventory, re-order parts and track deliveries
• Register maintenance activities in the MAXIMO CMMS system
• Ensure safe and effective performance of sorting systems
• Execute maintenance tasks according to MAXIMO planning under Maintenance Coordinator supervision
• Identify anomalies and resolve them where clear procedures exist, consulting Maintenance Specialists and Senior Technicians when needed
• Participate in further assessment and provide advisory support when required
• Follow an on-call schedule and provide out-of-office-hours support when requested
• Declare and report maintenance activities, parts usage, LOTO procedures and toolbox meetings
• Maintain MAXIMO reports, internal communications, forms and Excel control sheets

Senior Operations Maintenance Technician

• Perform on-site preventive, corrective and predictive maintenance on sorting systems, equipment and supporting elements
• Maintain sorting systems across the NL stations, including stations distributed throughout the northern and southern parts of the Netherlands
• Coordinate providers and vendors attending site and ensure proper completion of maintenance tasks
• Control spare parts inventory, reorder parts and track deliveries
• Register maintenance activities in the MAXIMO CMMS system
• Ensure safe and effective performance of sorting systems
• Execute maintenance tasks according to MAXIMO planning under supervision of the Maintenance Coordinator
• Identify anomalies and resolve them directly where clear procedures exist
• Consult Maintenance Specialists and Senior Technicians and provide further assessment and advice when required
• Follow an on-call schedule and support outside office hours when requested
• Report preventive, corrective and predictive maintenance activities, parts usage and LOTO procedures
• Participate in toolbox meetings and maintain Excel control sheets and internal communications