Operations

• Make and receive phone calls and text messages to coordinate with families, providers, and vendors
• Assist families with completing medical or therapy-related forms and gather required information accurately
• Provide clear instructions and support to families navigating stressful or emotionally sensitive situations
• Contact external organizations to gather or verify information and complete administrative forms
• Follow up on documentation, open items, and outstanding requests
• Maintain clear, professional, and compassionate communication
• Maintain organized digital files and documentation using Google Drive or similar tools
• Write short reports or summaries following calls and meetings
• Assist with data entry, form submissions, and record updates
• Ensure documentation and information remain accurate, organized, and accessible
• Support scheduling and coordination of sessions, meetings, and events
• Keep internal systems and records up to date and accessible
• Coordinate administrative activities across families, providers, vendors, and external organizations
• Identify opportunities to improve organization and operational efficiency

Admin Coordinator – Ops Assistant

• Administer Google Workspace, including provisioning, deprovisioning, permissions and groups
• Manage the technology stack, subscriptions, approvals, renewals and spend visibility
• Manage platform permissions and access rights
• Implement BYOD-appropriate internal device policy
• Support internal security through 2FA enforcement, endpoint protection and data-handling hygiene
• Provide first-line support and second-line troubleshooting for internal technology issues
• Track issues through to completion and escalate deeper platform or infrastructure issues
• Manage IT-related contractors and vendors and source new vendors as required
• Act as operational point of contact for the external development/platform team
• Roll out and troubleshoot classroom technology on site
• Track installations and maintain site logs and documentation
• Coordinate with WCED IT and connectivity/internet vendors on school network issues
• Field-test new deployment approaches and technology
• Own the feedback loop by observing, testing, improving and documenting
• Manage school installation rollouts and additional classroom installs
• Coordinate device setup with internal support and contractors
• Drive classroom readiness ahead of the January program start
• Provide on-site support during the start of the school year
• Upskill field agents on basic troubleshooting
• Potentially work with the IT Strategist to define the ongoing DevSecOps interface and cadence
• Report to the Head of Operations

IT Operations Lead

• Ensure contract adherence across client relations, operational performance, commercial and financial performance, people management, development, and continual improvement
• Manage a team of 50–100 employees
• Manage operations according to DSV standards, policies, and procedures
• Cascade DSV strategy, goals, and initiatives through the organization
• Support development of services and solutions for the automotive industry
• Provide accountability and leadership for Ford Silverton operations in Gauteng
• Meet all customer SLAs
• Ensure site compliance with DSV standards, SHERQ requirements, quality management systems, safety, quality, delivery, policies, regulations, work instructions, maintenance schedules, and local safety authority requirements
• Unlock operational synergies and drive collaboration with other DSV business units
• Ensure client needs and expectations are met within the SLA scope
• Investigate claims and report incident details internally
• Manage daily operational performance to achieve performance targets
• Deliver continuous improvement requirements and drive a Lean culture
• Manage internal stakeholder communications, meetings, conference calls, and forums
• Analyze delivery failures, complaints, damages, and other customer dissatisfaction issues to determine root causes and corrective actions
• Assist with monthly KPI dashboard results, reporting, root cause analysis, and corrective action tracking
• Ensure operational readiness for program launches
• Perform other duties requested by the Branch Manager
• Develop and motivate direct reports
• Ensure direct reports have job descriptions
• Provide training and development to close skills gaps
• Ensure headcount and resources align with budget
• Ensure behavior and operations comply with DSV policies and procedures
• Cascade relevant information to subordinates
• Hold direct reports accountable for outputs
• Manage team performance consistently
• Manage employees according to DSV values, policies, procedures, NBCRFLI Main Agreement, BCEA, and LRA
• Ensure effective resourcing across departments
• Resolve industrial relations issues with HRM and IR Specialist
• Coach and mentor the team
• Maintain individual development plans and succession plans for critical roles
• Drive training interventions to close operational skills gaps

Manager, Operations, Contract Logistics

• Coordinate daily operations across teams and suppliers
• Maintain trackers, rotas and process documents
• Prepare weekly operational reports
• Spot bottlenecks and suggest practical fixes
• Handle admin for orders, bookings and supplier queries
• Join the client's existing team from day one
• Participate in regular check-ins over video call
• Work toward clear performance goals

Operations Coordinator

• Own every product run from production order to live for sale
• Track purchase orders and production timelines with contract manufacturers
• Confirm reorder lead times, secure production slots, and flag stock-coverage risks
• Coordinate formula updates, reformulations, R&D contracts, and bench testing
• Source raw ingredients, qualify suppliers, request samples/specifications, gather quotes, and compare quality and cost
• Track raw-ingredient sourcing, documentation, material-lot decisions, and production invoicing
• Solicit and compare freight quotes, book pickups, and coordinate domestic/international freight
• Coordinate customs clearance, customs bonds, TSCA documentation, FDA release, and cargo insurance
• Act as logistics point of contact between manufacturers, freight forwarders, and the 3PL
• Create inbound shipments and configure Shipfusion SKUs and inventory data
• Track 3PL check-in and resolve damaged, missing, or rejected-unit discrepancies
• Request, edit, upload, and maintain Certificates of Analysis and related master spreadsheets
• Coordinate label designs, proofs, dies, estimates, label files, web-ready formats, and 3D bottle renders
• Update Shopify and Amazon catalog information, imagery, product weights, dimensions, stock states, and product pages
• Plan Amazon FBA replenishment shipments around major sales events and allocate stock between 3PL and Amazon
• Maintain master tracking spreadsheets and consolidate email, Slack, and Asana communications
• Potentially expand into demand planning, landed-cost/COGS tracking, vendor and 3PL performance management, regulatory compliance, SOP documentation, product launches, and EU/UK expansion support

Operations Manager

• Run the small team day to day, including a land acquisitions manager and an operations assistant, and hold them to weekly targets
• Coordinate outsourced marketing suppliers across social, email and paid ads
• Brief suppliers, follow up with them, and check the quality of their work
• Support around twenty paying programme clients through onboarding, weekly coaching calls and questions
• Keep every deal and project moving in Monday.com
• Identify when deals or projects have stalled
• Build written processes and onboarding for a growing team
• Act as the layer between the founder and the rest of the team
• Enable the founder to focus on investors, signing off deals and speaking to landowners

• Build, document, and optimize scalable operational systems
• Turn ideas and strategy into actionable execution plans
• Keep projects, deadlines, and team priorities organized and on track
• Manage workflow coordination across the remote team
• Serve as the primary operational point of contact within the business
• Create accountability systems and ensure follow-through across departments
• Perform quality assurance across operations and client experience
• Track KPIs, operational metrics, and business performance
• Identify bottlenecks and implement process improvements
• Support scaling initiatives across sales, operations, and client delivery
• Implement tools, automations, and tech solutions to improve efficiency
• Help the founder stay focused on growth by owning day-to-day operations

Operations Manager, LATAM, South Africa

• Own the weekly commercial report covering registrations, show rate, event conversion, programme conversion, average order value and refunds
• Track profit per campaign and per event, including cost per acquisition against revenue per client
• Manage a small remote sales team, including daily activity and pipeline discipline
• Reactivate the existing member base into newer products and programmes
• Design commission and bonus structures so performance costs less than it produces
• Own the CRM, call recording and reporting systems

Operations jobs in South Africa

Admin Coordinator – Ops Assistant

IT Operations Lead

Manager, Operations, Contract Logistics

Operations Coordinator

Operations Manager

Operations Manager

Operations Manager, LATAM, South Africa

Commercial Operations Manager