Operations

• Lead a team of data scientists, data engineers, and product owners from planning and design through testing and deployment
• Balance technical guidance with project management
• Ensure software products are delivered on time, within budget, and to high quality standards
• Establish development standards and best practices
• Maintain code quality and system architecture
• Act as the key link between the development team and upper management
• Support clients’ national security missions
• Participate in identity verification during the hiring process
• Be on camera during interviews and assessments
• Do not use AI tools during interviews unless explicitly permitted

Data Operations Manager

• Lead the performance, operations, maintenance, and service assurance of critical government network services and enterprise-level operational functions
• Direct operations governance across the NOC/SOC environment, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes
• Establish operational standards, escalation paths, performance measures, service reviews and continuous-improvement practices
• Coordinate with program management, engineering, security, test, implementation, BSS/OSS, suppliers, subcontractors and customer stakeholders
• Ensure new and transitioned services meet operational readiness criteria before production acceptance, including monitoring, documentation, support procedures, training and handoffs
• Oversee operational reporting, service-level performance, major incident response, root-cause analysis, corrective actions and chronic issue resolution
• Provide clear operational status, risks, trends, recommendations and recovery strategies to AT&T and customer leadership

Operations Manager – Government

• Manage daily operations of specialists to provide superior customer service
• Direct staff in operations, service, and client care
• Manage basic financial performance, including revenue growth and expense control
• Travel throughout the territory to visit clients, assist specialists, and partner with sales on business development
• Train, lead, and develop a team of specialists
• Monitor and adjust scheduled appointments for efficiency
• Manage field routing, client quality-control audits, and accounts
• Submit weekly, monthly, and yearly reports as required

Operations Manager

• Build strong relationships with retail fuel and convenience store operators throughout the assigned territory
• Serve as a trusted advisor helping customers improve store appearance, operations, and overall retail execution
• Conduct site visits, branded image reviews, site assessments, and facility reviews
• Provide recommendations to improve customer experience and operational performance
• Identify opportunities to increase retailer sales, profitability, and customer loyalty
• Ensure retail locations maintain brand standards and compliance requirements
• Support merchandising, marketing, promotional, supplier marketing, loyalty, and credit card initiatives
• Help retailers improve image evaluation scores and site presentation
• Identify improvement areas and develop action plans with retailers
• Provide guidance on retail best practices and market trends
• Collaborate with Sales, Operations, Marketing, and supplier partners
• Track retailer progress against objectives and action plans
• Maintain accurate territory records and reporting
• Ensure deadlines and project objectives are achieved
• Assist retailers with brand requirements, operating standards, and applicable compliance guidelines

Retail Operations – Brand Standards Specialist

• Serve as NSWC-Corona’s LVC technical and operations Subject Matter Expert (SME) for LVC training events
• Communicate technical or operational issues and new requirements to leadership
• Leverage LVC capabilities and strategies aligned with training program goals
• Oversee implementation of new systems and upgrades to existing systems
• Ensure systems meet technical standards and training requirements
• Coordinate and plan systems and personnel support for events with MTEN, NCTE, JLVC teams, operators, and engineers
• Adjust daily working hours occasionally to match time zones where events occur
• Travel occasionally for event planning conferences
• Use Confluence and JIRA to share event schedules, documents, and after-action reports
• Identify, document, report, and track issues
• Keep technical personnel, NSWC-Corona, BSC leadership, and other stakeholders informed of status
• Lead mission coordination activities and engage with senior Military, Government, and Contractor stakeholders
• Plan, coordinate, and deliver integrated LVC training for the United States Marine Corps

Mission Coordinator – Military Operations Analyst 4

• Assess the current-state testing landscape and establish the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development
• Design and execute the GPO Quality Control strategy, including governance and continuous improvement of the testing program
• Lead organizational change efforts to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing
• Assess existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and efficiency opportunities
• Define testing standards, methodologies, and governance requirements
• Lead development and maintenance of a centralized GPO testing inventory
• Lead GPO readiness for Operations Risk 2.0 by defining testing ownership and optimizing testing coverage
• Drive rationalization of testing activities to eliminate duplicative, administrative, and low-value testing
• Oversee monitoring and testing activities, including control execution, case management, and results reporting
• Identify thematic and horizontal control weaknesses and recommend corrective actions
• Lead testing-related enhancements across GPO with Process Management, Issue Management, and business stakeholders
• Establish reporting and governance routines for senior leadership
• Assess the design and effectiveness of the risk and control environment
• Perform monitoring and testing of controls and identify issues and control improvements
• Lead implementation of optimized controls and enhanced QA practices
• Manage the performance and productivity of team members conducting quality inspection reviews
• Manage and review front line unit responses for regulatory exams, internal audits, and monitoring reviews
• Ensure data accuracy and capture information for inspection metrics and dashboard reporting
• Serve as subject matter expert for quality control, testing strategy, and testing governance across GPO
• Influence business partners, Risk, Audit, and regulators

Business Control Manager – Global Payment Operations

• Investigate Office of Foreign Assets Control (OFAC) alerts for domestic and international consumer, commercial, and wholesale bank businesses or services functions
• Review and process OFAC transactions to meet compliance requirements
• Perform item processing functions under moderate supervision within a process with built-in checks and balances
• Ensure quality service and effective, efficient operations support for internal business partners and/or external customers/clients
• Prepare basic-level reports
• Assist with coordination of implementation for products, services, and operational solutions
• Support design, documentation, implementation, and monitoring of new products and services
• Provide guidance regarding procedural, technical, and operational changes
• Expand business products knowledge within the operations environment
• Build networks by developing relationships with partners and teammates
• Inspect data to identify issues and trends
• Collect and interpret data to validate operational processes

Operations Analyst – Sanctions Screening

• Analyze day-to-day issues, research, and provide resolutions for issues identified within a business unit
• Support defined procedures and routine analytics
• Create reports and complete exception processing
• Investigate OFAC alerts for domestic and international consumer, commercial, and wholesale banking businesses or service functions
• Review and process OFAC transactions to meet compliance requirements
• Perform item processing functions under moderate supervision within a process with built-in checks and balances
• Ensure quality service and efficient operations support for internal business partners and/or external customers/clients
• Perform basic-level reporting
• Assist with implementation coordination for products, services, and operational solutions
• Support the design, documentation, implementation, and monitoring of new products and services
• Provide guidance regarding procedural, technical, and operational changes
• Expand business product knowledge within the operations environment
• Build relationships with partners and teammates
• Inspect data to identify issues and trends
• Collect and interpret data to validate operational processes

Operations Analyst – Sanctions Screening Center of Excellence

• Manage day-to-day warehouse operations, including receiving, shipping, warehousing, equipment, space utilization, and inbound/outbound volume planning
• Supervise warehouse operations supervisors and support staff
• Hire, train, develop, motivate, evaluate, and discipline team members as needed
• Develop systems and procedures for safe, profitable, and policy-compliant operations
• Manage productivity, service goals, client SLAs, KPIs, quality requirements, and continuous improvement initiatives
• Plan daily work schedules, assess priorities, and assign duties to warehouse staff
• Review volume demands and plan warehouse space, supply, equipment, and staffing changes
• Ensure effective training, SOP adherence, WMS proficiency, and trainee progress assessment
• Conduct routine staff meetings and provide team growth opportunities
• Ensure required software and hardware are purchased in accordance with corporate IT policies
• Manage customer service standards, client support, customer meetings, and site visits
• Support annual operating budget development and operational cost, revenue, pricing, and profit controls
• Manage sanitation, maintenance, security, housekeeping, safety, and material handling equipment programs
• Establish a proactive safety culture and audit warehouse compliance with safety, security, quality, and statutory requirements
• Keep senior management and client representatives informed of critical operational issues
• Work overtime as dictated by business and perform other assigned duties

• Oversee the transportation and logistics department's daily operations to ensure all processes run smoothly and efficiently
• Coordinate with internal departments, such as sales and customer service, to ensure customer needs are met
• Develop and implement transportation and logistics strategies to improve efficiency, reduce costs, and increase profitability
• Collaborate with external partners, such as carriers and suppliers, to maintain strong relationships and ensure reliable transportation services
• Monitor transportation and logistics performance metrics and implement corrective actions where necessary
• Conduct regular audits of transportation and logistics processes to ensure compliance with company policies and regulations
• Provide timely and accurate reports on transportation and logistics activities to management
• Identify and implement continuous improvement initiatives to optimize transportation and logistics operations