Patient Access Specialist

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Utilize an overlay tool while providing excellent customer service
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
• Collect point-of-service collections and past-due balances, including payment plan options
• Explain consent and patient education forms, obtain signatures, and document witnesses
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen medical necessity using ABN software and distribute/document required forms and pamphlets

Patient Access Associate Specialist

• Perform admitting duties for all patients receiving services at the hospital
• Assign accurate MRNs
• Complete medical necessity or compliance checks
• Provide proper patient instructions
• Collect insurance information
• Receive and process physician orders using an overlay tool
• Provide excellent customer service
• Operate the telephone switchboard
• Utilize quality auditing and reporting systems to ensure accounts are corrected
• Develop training materials and programs for new hires
• Provide continuing education to associates in revenue cycle areas
• Develop staff schedules within the patient access department
• Provide on-call, after-hours support and guidance
• Work unscheduled times to cover staffing issues
• Collect point-of-service payments in emergency, outpatient, and inpatient situations
• Conduct account audits and provide statistical data to Patient Access Leadership
• Explain consent and patient education forms, obtain signatures, and distribute required documents
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Pre-register patient accounts and obtain demographic and insurance information
• Screen medical necessity using ABN software and distribute and document designated forms

Senior Patient Access Specialist

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Operate the telephone switchboard
• Provide compassionate customer service
• Meet assigned point-of-service goals and collect patient balances
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts through inbound and outbound calls
• Obtain demographic, insurance, and financial-liability information
• Explain consent and patient education forms and obtain signatures
• Review insurance eligibility and select applicable plan codes
• Enter benefit data to support point-of-service collections and billing
• Screen medical necessity using ABN software and distribute required forms

• Perform admitting duties for all patients receiving hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders using an overlay tool
• Provide excellent customer service and serve as the department SMART
• Operate the telephone switchboard
• Use quality auditing and reporting systems to correct accounts
• Develop training materials and programs for new hires
• Provide continuing education to revenue cycle associates
• Develop patient access department staff schedules
• Provide on-call and after-hours support, including unscheduled coverage when needed
• Collect point-of-service payments and offer payment plan options
• Conduct account audits and provide statistical data to Patient Access Leadership
• Explain consent and patient education forms, obtain signatures, and document required information
• Review insurance eligibility responses, select insurance plan codes, and enter benefit data
• Pre-register patient accounts and make inbound and outbound calls to obtain patient information
• Screen Medicare medical necessity using ABN software and distribute required forms

• Perform admitting duties for all patients receiving services at Ensemble Health Partners
• Assign accurate MRNs
• Complete medical necessity or compliance checks
• Provide proper patient instructions
• Collect insurance information
• Receive and process physician orders using an overlay tool
• Provide excellent customer service
• Operate the telephone switchboard
• Use quality auditing and reporting systems to ensure accounts are corrected
• Develop training materials and programs for new hires
• Provide continuing education to associates in revenue cycle areas
• Develop staff schedules within the patient access department
• Provide on-call, after-hours support and guidance
• Work unscheduled times to cover staffing issues as needed
• Collect point-of-service payments in emergency, outpatient, and inpatient settings
• Conduct account audits and provide statistical data to Patient Access Leadership
• Explain and obtain signatures for consent and patient forms
• Explain and distribute patient education documents
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Pre-register patient accounts and make inbound and outbound calls to obtain patient information
• Screen medical necessity using ABN software and distribute/document designated forms

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs and complete medical necessity/compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts and obtain demographic, insurance, and financial information
• Collect point-of-service payments, past-due balances, and arrange payment plans
• Explain consent, patient education, Medicare, Tricare, observation, and other required forms
• Review insurance eligibility and enter benefit data to support collections and clean claims
• Screen Medicare medical necessity using ABN software and document required forms

• Perform admission duties for patients admitted for hospital services
• Assign accurate MRNs and complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Operate the telephone switchboard
• Provide customer service to patients, clients, and colleagues
• Pre-register patient accounts and obtain demographic, insurance, and financial-liability information
• Collect point-of-service payments and past-due balances, including payment-plan options
• Explain consent and patient education forms and obtain signatures
• Review insurance eligibility and enter benefit data to support point-of-service collections and clean claims
• Screen medical necessity using ABN software and distribute required forms
• Conduct account audits, correct accounts, and provide statistical data to Patient Access leadership

• Perform admitting duties for all patients receiving services
• Assign accurate MRNs and complete medical necessity or compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders using an overlay tool
• Provide customer service and serve as the department SMART
• Operate the telephone switchboard
• Use quality auditing and reporting systems to ensure accounts are corrected
• Develop training materials and programs for new hires
• Provide continuing education to revenue cycle associates
• Develop staff schedules within the patient access department
• Provide on-call, after-hours support and guidance, including covering staffing issues
• Collect point-of-service payments in emergency, outpatient, and inpatient settings
• Conduct account audits and provide statistical data to Patient Access Leadership
• Explain consent and patient education forms and obtain required signatures
• Review insurance eligibility and enter benefit data to support collections and clean claims
• Pre-register patient accounts and obtain demographic and insurance information
• Screen medical necessity using ABN software and distribute required forms

• Perform admitting duties for all patients receiving services
• Assign accurate MRNs and complete medical necessity or compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders using an overlay tool
• Provide customer service and operate the telephone switchboard
• Utilize quality auditing and reporting systems to ensure accounts are corrected
• Develop training materials and programs for new hires and provide continuing education
• Develop staff schedules within the patient access department
• Provide on-call, after-hours support and guidance, including covering unscheduled staffing needs
• Collect point-of-service payments in emergency, outpatient, and inpatient settings
• Conduct account audits and provide statistical data to Patient Access Leadership
• Explain consent and patient education forms, obtain signatures, and distribute required documents
• Review insurance eligibility, select insurance plan codes, and enter benefit data
• Pre-register patient accounts and make inbound and outbound calls to obtain patient information
• Screen medical necessity using ABN software and distribute and document designated forms

• Perform admitting duties for all patients receiving services
• Assign accurate MRNs and complete medical necessity or compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders using an overlay tool
• Provide customer service and serve as the department SMART
• Operate the telephone switchboard
• Use quality auditing and reporting systems to correct accounts
• Develop training materials and programs for new hires
• Provide continuing education to associates across the revenue cycle
• Develop staff schedules within the patient access department
• Provide after-hours support and guidance through on-call responsibilities
• Collect point-of-service payments and offer payment plan options
• Conduct account audits and provide statistical data to Patient Access Leadership
• Explain consent and patient education forms and obtain required signatures
• Review insurance eligibility, select insurance plan codes, and enter benefit data
• Pre-register patient accounts and make inbound and outbound calls to obtain patient information
• Screen medical necessity using ABN software and distribute and document designated forms