People Operations

• Own HRIS data integrity through audits, corrections, and configuration of workflows/business rules in platforms such as Rippling or Workday
• Serve as escalation point for HRIS and People & Culture systems issues, including HRIS-to-SSO provisioning
• Partner with IT/Okta and vendors on root-cause fixes
• Support system upgrades and rollouts through UAT, documentation, and training
• Build people analytics reports and automation for data-driven leadership decisions
• Lead cross-functional projects including compensation/performance cycles, system implementations/migrations, and policy changes
• Improve onboarding, offboarding, and employee lifecycle processes
• Act as subject matter expert on policy and compliance, partnering with Legal on employment law adherence
• Manage global mobility and immigration cases
• Support employee relations escalations with People & Culture Business Partners
• Draft SOPs and policy documentation
• Mentor junior People Operations team members

Senior People Systems – Operations Generalist

• Own multi-state compliance, including tracking state-by-state law changes, drafting policy updates, and implementing them across employee classifications and pay ranges
• Lead the annual compliance audit and handbook refresh from start to finish within the first 90 days
• Handle escalated payroll, benefits, and leave questions
• Review and unblock the work of Payroll and HR Administration team members
• Rearchitect HR operations processes with an AI-native mindset
• Grow into ownership of day-to-day HR operations management

People Operations Generalist

• Provide daily HR support to the Integrated Global Services branch
• Deliver service and advice to branch leadership on employee relations and performance management
• Collaborate with the People Services team to implement employee experience programs
• Administer HR policies, procedures, programs, and disability management
• Manage compensation changes and promotions
• Assist with HR trending and analysis
• Manage HRIS and benefits administration
• Review quarterly vacation and sick time balances and handle escalated issues
• Manage onboarding of new hires
• Partner with leaders on employee relations, coaching through complex people situations and supporting employee improvement and growth
• Foster belonging through branch initiatives, community engagement, and coordination of social and community impact activities
• Support the branch Health & Safety program
• Assist with international visas and immigration matters
• Support the Career Life Planning process, including quarterly employee sessions

People Services Advisor

• Administer the employee lifecycle, including onboarding, offboarding, employee files, and benefits
• Partner with hiring managers on role-specific onboarding setup
• Manage new-hire compliance, including I-9 verification, state filings, and benefits enrollment deadlines
• Research federal, state, and local employment law requirements
• Monitor systems and practices for compliance
• Draft and refine policies and procedures for leadership review and approval
• Prepare and maintain offer letters, employment contracts, and onboarding materials
• Serve as the first point of contact for employee HR questions
• Provide policy guidance, resolve day-to-day issues, and escalate complex matters
• Support People Operations Associates and HR Administrators with policy and process questions
• Support engagement initiatives such as surveys, recognition programs, team-building events, and offsites
• Collect feedback to improve the employee experience
• Streamline and document HR processes using AI tools

People Ops Generalist

• Partner with Business Unit leaders and managers to align people priorities with business goals and growth, delivery, and profitability targets
• Provide strategic guidance and day-to-day support on workforce decisions, team effectiveness, and performance management
• Plan and manage workforce needs aligned to delivery demand, including utilization, bench management, and skill alignment
• Support build, buy, borrow, and automate talent strategies
• Drive visibility into talent supply-demand dynamics and enable effective talent deployment
• Support hiring, onboarding, performance management, career development, retention, and engagement across the employee lifecycle
• Coach managers on performance management, goal setting, accountability, and feedback
• Support talent reviews, succession planning, high-potential talent identification, and leadership capability development
• Advise on employee relations, conflict resolution, policy interpretation, compliance, and organizational risk
• Support organizational design, restructuring, acquisition integration, change management, and team effectiveness
• Partner with HR Centers of Excellence on talent acquisition, total rewards, learning and development, HR operations, analytics, and enterprise program execution
• Leverage people data and dashboards to analyze attrition, retention, productivity, utilization, talent movement, and promotion velocity
• Translate people analytics into actionable recommendations for leaders

People Business Partner

• Serve as the first point of contact for employees and managers on workplace questions, concerns, and conflicts
• Coach managers through performance issues, team dynamics, and difficult conversations
• Lead employee relations cases end to end, including investigations, warning meetings, documentation, and follow-up
• Coordinate annual and quarterly performance reviews
• Contribute to annual compensation reviews and market benchmarking
• Guide onboarding and offboarding, including exit plans and exit interviews
• Manage sensitive and time-critical situations, escalating appropriately
• Develop, review, and refine HR policies, procedures, and practices
• Monitor federal, provincial, and state employment legislation for Canadian and U.S. workforce compliance
• Maintain accurate employee records in BambooHR
• Produce reporting to inform leadership decisions on engagement and retention
• Act as a visible, in-person advisory resource for employees and leaders

People & Culture Advisor

• Provide first-level escalation for complex HR inquiries
• Provide operational and transactional support for Workforce, Benefits, Payroll, Compensation, and Leave Management Operations
• Process and monitor intake volumes and ensure cases and transactions are assigned, answered, and resolved efficiently
• Execute HR operations transactions in Workday and ADP GlobalView
• Coach employees and managers on self-service transactions and HR Operations portal navigation
• Escalate complex inquiries and transactions to appropriate teams and provide functional support
• Log, track, and resolve inquiries in Workday Case Management
• Maintain closed-loop case management processes and escalation procedures
• Meet defined SLAs and KPIs
• Interpret HR policies and procedures and assist with sensitive issues and policy exceptions
• Partner with management and leadership to improve inquiry management processes, procedures, and technologies

Senior People Operations Specialist

• Provide first-level escalation for complex HR inquiries
• Provide operational and transactional support across Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, and Leave Management Operations
• Process and monitor intake volumes and ensure cases and transactions are assigned, responded to, and resolved efficiently
• Provide customer service to employees, managers, and external customers
• Execute HR operations transactions in Workday and ADP GlobalView
• Coach employees and managers on self-service transactions and HR Operations portal navigation
• Escalate complex inquiries and transactions to appropriate teams
• Log, track, and resolve inquiries in Workday Case Management
• Maintain closed-loop case management and escalation procedures
• Meet defined SLAs and KPIs
• Interpret policies and procedures and support escalation of sensitive issues and policy exceptions
• Maintain accessible policy and procedure documentation
• Partner with management and leadership to improve Inquiry Management processes, procedures, and technologies

• Build trust-based working relationships with employees and leaders at all IO locations
• Serve as the first point of contact for employees and managers on HR questions and support
• Maintain accurate flow of people-related information with Finance
• Manage onboarding and orientation for new team members across Invest Ottawa and Bayview Yards
• Coordinate new-hire logistics, including system access, equipment setup, benefits enrollment, and orientation scheduling
• Coordinate recruitment logistics, including job postings, applicant tracking, interview scheduling, candidate correspondence, and reference checks
• Administer employee benefits, including enrollments, changes, leaves, and terminations
• Execute offboarding administration, including exit documentation, benefits termination, final pay inputs, and system deactivation
• Coordinate HR programs and initiatives, including engagement surveys, DEI events, recognition programs, and learning and development activities
• Set up and run the performance management cycle, including system configuration, scheduling, reminders, and completion tracking
• Serve as the BambooHR super-user, troubleshooting issues, supporting self-service, configuring workflows, and safeguarding data integrity
• Maintain accurate, current, and audit-ready HRIS employee records
• Compile data and produce standard and ad hoc HR reports
• Apply established HR policies, processes, and Ontario ESA requirements to routine HR transactions
• Escalate matters requiring interpretation, precedent, risk assessment, or formal employment decisions
• Participate in Leadership Circles and support DEI activities
• Support the Joint Health & Safety Committee
• Contribute to HR projects and process/program development
• Identify administrative process friction and recommend workflow improvements

People & Culture Generalist

• Lead the evolution of People Operations and create frameworks, processes, and programs for company growth
• Design and implement scalable People Operations practices that improve efficiency, consistency, and employee experience
• Establish operational excellence through documentation, governance models, playbooks, and service standards
• Develop service level agreements and success metrics and improve performance against them
• Partner with senior leaders across Human Resources, Finance, Operations, Facilities, IT, and Legal
• Provide workforce insights and recommendations on organizational effectiveness, workforce planning, compensation, and employee experience
• Advise leaders through organizational change while balancing employee needs and business goals
• Use data and operational insights to identify trends, opportunities, and risks
• Lead and enhance compensation programs excluding equity compensation
• Drive the annual compensation review process and compensation governance
• Design and maintain people policies across Canada, the United States, the United Kingdom, and future international markets
• Partner with Legal and business leaders on compliance requirements
• Own HR systems and tools strategy, implementation, and optimization
• Lead system implementations, upgrades, integrations, vendor partnerships, and renewals
• Champion data quality, reporting, and governance
• Lead global benefits strategy and development
• Manage benefits renewals, benchmarking, enhancements, and employee access

People Operations jobs in Canada

Senior People Systems – Operations Generalist

People Operations Generalist

People Services Advisor

People Ops Generalist

People Business Partner

People & Culture Advisor

Senior People Operations Specialist

Senior People Operations Specialist

People & Culture Generalist

Senior Manager, People Operations