Product Operations

• Identify documentation, tooling, and process gaps before new features launch and resolve issues proactively
• Build step-by-step guides, troubleshooting workflows, and training materials for customer-facing teams
• Analyze frontline feedback and use data to quantify customer pain points
• Represent customer needs to Product Managers and help shape the product roadmap
• Fix tooling and process bottlenecks across multiple departments
• Define end-to-end support strategies for assigned products from early-stage testing through general availability
• Partner with Product, Engineering, and Product Marketing before launches and provide continuous product feedback
• Own a suite of Plaid products end-to-end as a trusted technical partner

Product Operations Specialist

• Operate, stress-test, and quality-check AI tools and LLM-based systems
• Reproduce edge cases, capture logs/screens, document reproduction steps, and track tickets in Shortcut (Clubhouse)
• Validate fixes and run smoke/regression tests before and after deployments
• Provide structured feedback to the Head of Engineering and product/engineering teams
• Collect and synthesize user feedback into prioritized improvements
• Critique internal software and propose data-backed workflow and UX enhancements
• Triage broken workflows, diagnose likely failure points, and collaborate with engineers on root causes
• Consolidate deployment updates and confirm production changes behave as expected
• Design lightweight test plans and track outcomes through resolution
• Manage and organize the Head of Engineering’s to-do list and drive follow-through across a 30+ person team
• Maintain work queues and surface priorities
• Handle calendar management via AI tools and coordinate with stakeholders
• Build scalable processes, streamline task flows and handoffs, and reduce repeated failure modes
• Leverage AI productivity tools to automate routine steps and increase throughput

AI Product Operations Specialist

• Build and lead a small Launch Operations team
• Maintain clear visibility across upcoming product launches
• Keep cross-functional teams aligned using the Product Manager-owned launch checklist
• Prioritize essential launch elements to track and report on
• Run a weekly launch accountability forum and launch check-in
• Spot risks early, test resolution plans, and keep work moving without taking on task execution
• Maintain accountability across major PR and investor launches, feature updates, and strategic initiatives
• Shift checklist ownership to functional leads
• Refine the launch checklist with Product Operations teammates
• Share updates and digests with Product Marketing, Legal, Engineering, Support, and RevOps
• Pull target launch dates from roadmap tools such as Aha! or Jira
• Establish criteria for entering the launch checklist process, typically 6–12 weeks before launch
• Adapt Product Operations systems and tools as tracking views are automated and operational systems mature
• Ensure executive leadership has accurate launch status visibility
• Ensure checklist items are assigned, dated, visible, and progressing
• Drive recovery plans and escalation for at-risk items and blockers
• Scale the launch cadence across major releases and new capabilities
• Provide commercial and field teams with timely visibility into launch timelines and feature availability
• Prove the value of the senior IC role and eventually build and lead a team tracking launch health across strategic initiatives

Principal Product Operations Manager – Launches

• Define service health measures and reliability objectives for the Fleet Management System (FMS)
• Establish end-to-end observability across applications, infrastructure, integrations, and AI-enabled services
• Lead technical incident response, including severity definitions, on-call and escalation practices, incident coordination, recovery procedures, and post-incident reviews
• Design for resilience, performance, capacity, backup and recovery, and safe operation under customer and data growth
• Define and implement operational-readiness criteria for beta and production releases
• Establish the technical support escalation model and partner with customer support, product, and engineering to resolve issues
• Support customer migrations, go-lives, and post-launch stabilization
• Automate routine operational tasks, health checks, deployment verification, incident triage, and recovery
• Track reliability, incident, supportability, and operational-efficiency trends and communicate risks and progress to leadership
• Build and mentor an SRE/production-operations capability as FMS scales
• Report to the Sr Director, Platform Engineering & Cloud Architecture
• Lead cross-functional operational practices; direct-report scope will expand as the capability scales

Senior Manager, SRE, Operations, Product Support

• Collaborate with Product, Design, and Engineering leadership on team processes
• Evaluate and evolve ceremonies such as sprint planning, backlog grooming, and retrospectives
• Facilitate ceremonies and propose structural improvements to leadership
• Check in with teams and guide collaborative process adjustments
• Shape shared estimation practices using historical velocity, cycle-time, and estimate-versus-actual data
• Help design clearer intake processes
• Facilitate review and approval checkpoint discussions across Product, Design, Engineering, and QA
• Clarify approval, consultation, and information responsibilities at development checkpoints
• Maintain lightweight, team-developed work-status tracking
• Serve as a process-focused thought partner across Product, Design, and Engineering
• Maintain and refine process tooling such as Jira, Linear, and Notion
• Provide process observations to the Director of Product and Engineering leads
• Potentially coordinate clinical and customer development partners
• Collaborate on product documentation, enablement, and the early adopter/beta program

Product Operations Lead

• Coordinate GTM project timelines, milestone schedules, and launch activities
• Track action items, dependencies, risks, and issues across GTM initiatives
• Drive timely resolution and escalate concerns as needed
• Schedule and facilitate cross-functional meetings, including agendas, documentation, and follow-up tracking
• Maintain program documentation, reporting tools, and centralized repositories
• Prepare presentations, status updates, executive summaries, and briefing materials
• Partner with Merchandising, Sourcing, Product Development, Sales, Supply Chain, Finance, and vendor teams
• Support communication plans for product launches, seasonal initiatives, and GTM programs
• Maintain and improve SOPs, GTM workflows, and process documentation
• Manage program templates, calendars, tools, and best practices
• Assist with governance, compliance, and process adherence
• Identify process improvements and enhance cross-functional collaboration and execution effectiveness
• Perform other duties as assigned

Product Operations Assistant

• Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth
• Establish reporting, SLA tracking, and operational visibility across production workflows
• Serve as the primary operational point of contact for production escalations, diagnose issues, and drive cross-functional resolution
• Partner with Product Management on product roadmaps, operational readiness, and feature rollouts
• Modernize and maintain user-facing documentation, SOPs, and self-serve resources
• Develop, update, and maintain training frameworks and learning assets for recruiting teams, hiring managers, and operations staff
• Manage third-party technology vendor relationships, performance standards, SLAs, and reliable data access
• Safeguard platform compliance with internal risk management standards and external legal/regulatory requirements across talent acquisition data pipelines and vendor integrations

Manager – Joining Product Operations

• Ensure products and services are optimized from booking, confirmation, and delivery perspectives
• Monitor key functionalities and suppliers daily
• Manage relationships with product and technology suppliers
• Lead initiatives to enhance hotels, sightseeing, transportation, and rail services through process, technology, and vendor-management improvements
• Collaborate with Product Development, Operations, Guest Experience, Product, Software Engineering, and Customer Success teams
• Track and analyze product performance metrics and provide insights for decision-making and prioritization
• Ensure operational readiness for new product launches, including documentation, training, and internal communications
• Identify vendor and operational bottlenecks and propose efficiency improvements
• Gather stakeholder feedback and align strategic initiatives
• Develop and maintain reporting mechanisms for product initiatives and communicate progress to leadership
• Identify product timeline risks and develop mitigation plans
• Serve as primary Product contact for Technology teams and external vendors during product integrations
• Monitor third-party supplier API integrations against business and operational requirements
• Lead business validation of integrations and enhancements, including booking flows, pricing, confirmations, cancellations, and customer experience
• Manage vendor certification through business testing, progress tracking, and scenario completion before production release
• Coordinate issue identification, prioritization, and resolution during testing and certification
• Plan and coordinate rollouts of products, supplier integrations, and enhancements
• Deliver training and knowledge-transfer sessions for Sales, Operations, Customer Service, and other internal teams
• Monitor released products and integrations, gather business-user feedback, and drive continuous enhancements
• Own business-side product implementations to ensure validation, launch success, business alignment, and customer satisfaction

Product Operations Manager

• Own the vision and roadmap for operations systems.
• Translate stakeholder requests into a clear point of view and sequenced plan.
• Shadow support agents and operations teams to understand workflows, tools, inefficiencies, and cost-to-serve.
• Design integrations, data flows, and automations across Zendesk, Braze, the EHR, fulfillment partners, and internal systems.
• Replace spreadsheet-based, scheduled-refresh, and manual processes with durable systems.
• Shape internal tools that give operations teams visibility into member records and activity.
• Partner with operations leaders and challenge or reframe requests around broader business problems.
• Reverse-engineer existing systems using code, documentation, data, and conversations.
• Partner with a dedicated engineer, Zendesk lead, and operations leaders.
• Report directly to the VP of Product.
• Perform additional responsibilities as needed.

Staff Product Manager, Operations Systems

• Partner with product leadership to design and evolve Tekmetric's product metrics program
• Build and maintain a multi-variable outcome model spanning retention, revenue, customer health, and engagement
• Apply regression, correlation analysis, and predictive modeling to validate metric definitions
• Develop metrics frameworks, taxonomies, and standards
• Conduct deep-dive analyses of customer behavior, product usage, friction points, and revenue opportunities
• Deliver recommendations informing prioritization, roadmap decisions, and OKRs
• Translate data into narratives for executive reviews, board decks, and product planning
• Manage an analytical work backlog and close the loop with stakeholders
• Develop dashboards, templates, and toolkits for self-service insights
• Train stakeholders on interpreting and using product data
• Standardize reporting across product teams
• Partner with Engineering and Data teams on event tracking, taxonomy, and data governance
• Ensure data accuracy, completeness, and consistency
• Build and maintain metrics, dashboards, and self-service data models using Looker, Pendo, Mixpanel, and Redshift

Product Operations jobs in United States