Program Manager

• Own and continuously improve bug tracking, incident, reliability, and escalation processes
• Analyze operational health data and identify trends and improvement opportunities
• Build dashboards and reports in Jira and Snowflake
• Translate data into clear insights and design and implement process changes
• Identify process gaps and develop appropriately scaled processes
• Support planning activities and project tracking across EPD
• Run project status, leadership roadmap, and priority reviews
• Connect systems, processes, and teams to simplify disconnected or conflicting efforts
• Support EPD initiatives requiring structure or execution
• Facilitate project retrospectives and identify future improvements
• Drive ongoing improvement and simplification of business operating procedures

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