Program Manager

• Set and execute the Occupational Risk claims program strategy, operating model, service standards, and annual priorities
• Build, coach, and retain a high-performing team of program managers and specialists
• Own financial, operational, customer, quality, compliance, and talent outcomes across the assigned portfolio
• Establish governance frameworks for TPAs, MGAs/MGUs, independent adjusters, and other service partners
• Lead operational assessments, implementation readiness, data mapping, staffing validation, control testing, catastrophe preparedness, and go-live governance
• Conduct annual or bi-annual audits of TPAs and MGAs/MGUs
• Provide direction on complex, high-severity, coverage-sensitive, and litigated claims
• Partner with Legal on counsel guidelines, litigation strategy, legal spending, panel performance, alternative dispute resolution, and vendor outcomes
• Maintain compliance with state unfair claims practices requirements, Texas Non-Subscriber and benefit-plan obligations, licensing standards, privacy expectations, market conduct, record retention, and internal policies
• Maintain a risk-based audit program covering coverage, investigation, reserving, payments, communications, litigation handling, subrogation, salvage, and compliance
• Develop dashboards and portfolio reviews using leading and lagging indicators
• Strengthen fraud referrals, subrogation, salvage, deductible, and aggregate tracking
• Promote timely, clear, empathetic, and brand-consistent customer and broker communication
• Partner cross-functionally with Underwriting, Actuarial, Legal, Compliance, Finance, Reinsurance, Distribution, and Technology

Director, Claims Program Management – Occupational Risk

• Set and execute the P&C claims program strategy, operating model, service standards, and annual priorities
• Build, coach, and retain a high-performing team of program managers and specialists
• Own financial, operational, customer, quality, compliance, and talent outcomes across the assigned portfolio
• Establish governance frameworks for TPAs, MGAs/MGUs, independent adjusters, and other partners
• Lead operational assessments, implementation readiness, data mapping, staffing validation, control testing, catastrophe preparedness, and go-live governance
• Conduct annual or bi-annual audits of TPAs and MGAs/MGUs
• Provide direction on complex, high-severity, coverage-sensitive, extra-contractual, catastrophe, litigated, and potentially systemic claims
• Partner with Legal on counsel guidelines, litigation strategy, legal spending, panel performance, alternative dispute resolution, and vendor outcomes
• Ensure adherence to unfair claims practices laws, licensing, data privacy, market conduct, sanctions, record retention, and internal controls
• Maintain a risk-based audit program covering coverage, investigation, reserving, payments, communications, litigation, subrogation, salvage, and compliance
• Develop dashboards and portfolio reviews using leading and lagging indicators
• Strengthen fraud referrals, subrogation, salvage, deductible, and aggregate tracking
• Promote timely, clear, empathetic, and brand-consistent customer and broker communications
• Partner with Underwriting, Actuarial, Legal, Compliance, Finance, Reinsurance, Distribution, and Technology

Director, Claims Program Management, Property & Casualty

• Set and execute the Occupational Risk claims program strategy, operating model, service standards, and annual priorities
• Build, coach, and retain a high-performing team of program managers and specialists
• Own financial, operational, customer, quality, compliance, and talent outcomes across the assigned portfolio
• Establish governance frameworks for TPAs, MGAs/MGUs, independent adjusters, and other service partners
• Lead operational assessments, implementation readiness, data mapping, staffing validation, control testing, catastrophe preparedness, and go-live governance
• Conduct annual/bi-annual audits and provide direction on complex, high-severity, coverage-sensitive, and litigated claims
• Partner with Legal on counsel guidelines, litigation strategy, legal spending, panel performance, alternative dispute resolution, and vendor outcomes
• Maintain regulatory, compliance, licensing, privacy, market conduct, record-retention, and internal-policy adherence
• Maintain a risk-based audit program covering coverage, investigation, reserving, payments, communications, litigation handling, subrogation, salvage, and compliance
• Develop dashboards and portfolio reviews using leading and lagging indicators; report trends, exposures, root causes, and recommended actions
• Strengthen fraud referrals, subrogation, salvage, deductible, and aggregate tracking
• Promote timely, clear, empathetic, and brand-consistent customer and broker communication
• Partner with Underwriting, Actuarial, Legal, Compliance, Finance, Reinsurance, Distribution, and Technology to support profitable growth

Director, Claims Program Management, Occupational Risk

• Translate strategic priorities into coordinated execution across the organization
• Manage key operational requirements and establish operating rhythms, including leadership agendas, business reviews, decision forums, planning cycles and follow-up mechanisms
• Coordinate cross-functional priorities and dependencies
• Drive strategic initiatives from planning through implementation
• Track milestones, dependencies, risks, decisions and outcomes
• Prepare executive briefings, presentations, talking points, reports and analysis
• Capture decisions and stakeholder inputs; track commitments and actions
• Raise barriers and ensure timely follow-through and accountability
• Support organizational capabilities, governance, processes, tools and ways of working
• Partner with Finance, Talent, Operations, Communications and other enabling functions
• Provide visibility into progress, risks, dependencies, capacity requirements and leadership issues
• Identify opportunities to improve processes, coordination and operational efficiency
• Act as a trusted thought partner and execution partner to the CTO

CT Tech Activation Program Manager

• Lead coordination and execution of complex programs for Spark Earnings Excellence
• Collaborate with cross-functional teams and key stakeholders to achieve business objectives
• Convert priorities into an integrated quarterly/annual strategy roadmap with outcomes, owners, dependencies, and measures
• Maintain the roadmap and identify slippage, conflicts, and required course corrections
• Maintain operating-model architecture, including service catalog, taxonomy, RACIs, decision rights, and key interfaces
• Assess proposed organizational and process changes for impacts before implementation
• Coordinate annual and quarterly strategy processes, including strategic whitepapers, pillar goals, KPI frameworks, maturity aspirations, and roadmap refreshes
• Challenge activity-based goals and promote outcome-based goals
• Support AOP/LRP by connecting business strategy to capabilities, organization, headcount, market expansion, and investment needs
• Build scenarios and articulate assumptions behind capacity or capability requests
• Monitor progress, resolve critical issues, and deliver results aligned with company standards
• Foster associate development through coaching and mentoring
• Ensure compliance with policies and ethical practices
• Leverage data-driven insights and strategic planning to drive operational excellence

Manager, Program Management

• Own assigned client engagements from kickoff through completion
• Build and manage human data, including data annotation, labeling, and evaluation datasets, for off-the-shelf AI/ML products
• Coordinate data operations, analysts, and subject-matter experts to keep projects on track
• Translate technical concepts for non-technical stakeholders and vice versa
• Balance priorities across multiple clients and projects, proactively identifying and resolving risks
• Use quality metrics, acceptance criteria, and dataset-level analysis to identify gaps and drive improvements
• Contribute to process and delivery improvements beyond day-to-day execution as bandwidth allows

Data Program Manager – AI/ML Delivery

• Lead strategic initiatives within the People Team supporting Global Walmart Connect and Sam’s Club Connect
• Drive execution of multiple business plans by identifying needs, developing priorities, and removing obstacles
• Lead and develop associates through mentoring, coaching, and performance management
• Partner with senior leaders to define goals, assess risks, and communicate program requirements
• Oversee program management process improvements through analysis, solution development, and strategic alignment
• Foster cross-team collaboration to increase service capabilities and implement process enhancements
• Oversee workforce planning and cyclical programs including performance management, talent reviews, succession planning, engagement, and the Annual Operating Plan
• Combine HR partnership, technology adoption, analytics, and change leadership

Senior Manager, Program Management

• Oversee delivery of a set of interrelated projects through an integrated program approach
• Manage the program office team and functional leaders, including Project Managers
• Provide collaborative management and direction to individual projects
• Manage programs with moderate to high regulatory oversight and risk profiles
• Oversee consolidated program financials and benefits realization analysis
• Manage the overall program budget
• Lead delivery of Tier 2 programs with moderately high to high complexity
• Occasionally lead Tier 1 programs
• Directly manage Project Managers, Business Analysts and/or Specialized Resources
• Develop talent needs and capabilities for long-term unit goals
• Provide strategic guidance to business and functional leaders
• Manage escalated regulatory and governance-related program issues
• Guide cross-functional teams through complex organizational change

Program Director, US Treasury & Finance

• Manage key aspects of client relationships to implement messaging solutions and grow business for ConnectiveRx accounts
• Serve as a day-to-day client point of contact for requests requiring understanding of internal end-to-end processes and solutions
• Develop client-facing communications, marketing and sales representations, and account status updates
• Complete Requests for Proposals and Statements of Work with guidance from Business Development
• Gather information from internal resources and ensure completion and review by appropriate approvers and decision-makers
• Provide input into the annual renewal process
• Coordinate program setup with internal teams and clients
• Monitor and report on program performance
• Develop and share account activity/status updates, reporting, and invoicing
• Develop and run enterprise-level financial and performance reports; analyze results and recommend actionable steps
• Contribute to account management strategy and recommend sales planning, revenue growth, process improvements, and service improvements
• Participate in client presentations
• Perform other duties as assigned

• Drive end-to-end change leadership for people, process, and technology impacts in the US Retail Store Network
• Support change and program delivery pillars, ensuring critical deliverables are met and changes are accounted for
• Lead development and implementation of business-specific and enterprise-wide programs
• Design, develop, implement, monitor, report on, and resolve issues for specialized functional areas
• Implement coaching tools and programs, provide follow-up support, and measure effectiveness
• Serve as a subject matter expert and coach or educate others
• Coordinate and integrate work with other areas
• Provide advanced analysis and specialized reporting to business partners and centers of expertise
• Support development and execution of diverse programs, tools, and activities
• Provide expertise and guidance on programs and related reporting
• Work with business partners and external service providers to resolve issues, streamline processes, and implement solutions
• Monitor service providers, service levels, and contracts
• Assess legislative developments and recommend policy or program changes
• Lead projects implementing program and policy changes
• Participate in business process efficiency reviews
• Support regulatory applications and responses to information requests
• Ensure programs and policies meet business needs, internal and external requirements, and business priorities
• Conduct research projects and support presentations and communications
• Monitor service, productivity, and efficiency and implement continuous improvements
• Lead or implement remediation plans for performance, risk, and governance issues
• Manage relationships with business lines, corporate functions, control functions, and stakeholders
• Maintain risk management and control processes aligned with risk appetite
• Participate in team development, knowledge transfer, mentoring, and cross-training
• Keep stakeholders informed about project status and relevant day-to-day information
• Act as a brand ambassador for the business area and bank

Program Manager jobs in New Jersey

Director, Claims Program Management – Occupational Risk

Director, Claims Program Management, Property & Casualty

Director, Claims Program Management, Occupational Risk

CT Tech Activation Program Manager

Manager, Program Management

Data Program Manager – AI/ML Delivery

Senior Manager, Program Management

Program Director, US Treasury & Finance

Manager, Program Management

Program Manager – Retail Change Office