Project Manager

• Serve as a primary point of contact for assigned client accounts and build trusted, long-term relationships
• Manage and monitor contracted service delivery to ensure commitments are met
• Oversee end-to-end project delivery and ensure on-time delivery against agreed deadlines
• Track and manage work against client Statements of Work (SOWs)
• Manage scope creep through the formal change request process
• Implement Client Success Initiatives and obtain stakeholder sign-off
• Review and update Weekly Project Summary Reports
• Manage monthly budget submissions, forecasting, cost plans, and forecast-versus-actual reconciliation through the Clarity portal
• Review and approve weekly team timesheets and resolve discrepancies
• Monitor contracted growth metrics and coordinate overage invoicing
• Review monthly EBITA and financial files and update the Monthly Ops Tracker
• Achieve and maintain SLA/OLA adherence, prepare SLA documentation, and monitor breaches
• Coordinate remediation plans and document SLA findings
• Monitor major incidents and coordinate testing and validation with GMS resources
• Maintain contract documentation and track contract end dates and extensions
• Support additional-services proposals during contract negotiations
• Develop and maintain RACI and escalation matrices
• Identify upsell and cross-sell opportunities and escalate leads
• Contribute to increasing referenceable accounts through exceptional client experiences
• Deliver AI projects with measurable impact
• Implement quarterly process improvements based on customer feedback
• Pursue project management certification and relevant training

Explore Project Manager at Harris Computer. Review requirements and application details.

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