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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and client relationship management, with a strong focus on contract management, SLA/OLA adherence, and financial tracking. Proven ability to deliver projects on time while managing multiple client accounts and implementing process improvements based on feedback.
Highest-signal resume keywords
Project ManagementClient Relationship ManagementContract ManagementSLA/OLA AdherenceBudget Forecasting
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as a primary point of contact for assigned client accounts and build trusted, long-term relationships
- Manage and monitor contracted service delivery to ensure commitments are met
- Oversee end-to-end project delivery and ensure on-time delivery against agreed deadlines
- Track and manage work against client Statements of Work (SOWs)
- Manage scope creep through the formal change request process
- Implement Client Success Initiatives and obtain stakeholder sign-off
- Review and update Weekly Project Summary Reports
- Manage monthly budget submissions, forecasting, cost plans, and forecast-versus-actual reconciliation through the Clarity portal
- Review and approve weekly team timesheets and resolve discrepancies
- Monitor contracted growth metrics and coordinate overage invoicing
- Review monthly EBITA and financial files and update the Monthly Ops Tracker
- Achieve and maintain SLA/OLA adherence, prepare SLA documentation, and monitor breaches
- Coordinate remediation plans and document SLA findings
- Monitor major incidents and coordinate testing and validation with GMS resources
- Maintain contract documentation and track contract end dates and extensions
- Support additional-services proposals during contract negotiations
- Develop and maintain RACI and escalation matrices
- Identify upsell and cross-sell opportunities and escalate leads
- Contribute to increasing referenceable accounts through exceptional client experiences
- Deliver AI projects with measurable impact
- Implement quarterly process improvements based on customer feedback
- Pursue project management certification and relevant training
Requirements
What you’ll need- Proven experience in project management, service delivery, or a client-facing operations role
- Strong understanding of contract management, SLA/OLA frameworks, and financial tracking
- Demonstrated ability to manage multiple client accounts simultaneously with a high degree of organization
- Excellent communication and interpersonal skills with the ability to build trust at all stakeholder levels
- Proficiency in project management tools and reporting platforms
- Experience with timesheet management and budget forecasting processes
- Project Management certification (PMP, CAPM, or equivalent) or active pursuit of certification (preferred)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementService DeliveryFinancial TrackingTimesheet ManagementBudget ForecastingChange Request ManagementClient Success InitiativesProject ReportingProcess ImprovementAI Project Delivery
Soft Skills
Excellent CommunicationInterpersonal SkillsOrganizational SkillsTrust BuildingStakeholder Management
Tools & Technologies
Clarity PortalProject Management ToolsReporting Platforms
Certifications & Qualifications
Project Management CertificationPMPCAPM
Industry Keywords
Client AccountsStatements of WorkSLA DocumentationEBITARACI MatrixEscalation MatrixUpsell OpportunitiesCross-Sell Opportunities