Sales Operations Manager

• Own product positioning and the core messaging framework for Zenith
• Translate complex genomic science into clear value propositions for clinicians, genetic counselors, and health systems
• Lead development of sales and customer-facing assets, claims library, and MLR/compliance review workflow
• Maintain competitive intelligence on the rare disease genomics landscape
• Convert publications, real-world data, and utilization insights into messaging and field tools
• Own the product marketing workstream of the Zenith launch plan
• Design and run sales onboarding, training, and ongoing education
• Map and improve the customer journey from first call to routine ordering, including implementation, EMR integration, and utilization resources
• Serve as the primary day-to-day marketing partner to Sales leadership and run field feedback loops
• Partner with Market Access and Reimbursement on field-ready tools and messaging
• Define customer segments and account prioritization using clinical, claims, and market data
• Define KPIs tracking funnel health, ordering behavior, and adoption
• Represent the Rare Disease BU to Commercial Operations regarding CRM, reporting, forecasting, and ordering workflow
• Coordinate with clinical community marketing on KOLs, conferences, speaker programs, and integrated planning
• Collaborate across Sales, Medical Affairs, Product, Market Access, Commercial Operations, Regulatory, and Legal
• Manage assigned budgets and agency/vendor partners
• Build the business case and hire additional capacity as the business scales

Director, Rare Disease Product Marketing – Sales Enablement

• Lead and execute sales programs through Regional Account Directors (RADs), focusing on provider targeting, ED expansion, EMR integration, and patient-first order sets
• Coach RADs and Clinical Account Managers (CAMs) on key activities, including Quarterly Business Reviews (QBRs) and strategic preparation
• Partner with RADs and RVPs to optimize regional plans, manage territory splits, and align Clinical Account Specialists (CAS)
• Facilitate core Account Management processes, including VP leadership meetings, attrition/retention reviews, and RAD pulse calls
• Collaborate with Sales Operations to leverage data and partner with the Training department to track personnel performance and hiring quality
• Identify, design, and implement new processes to enhance operational efficiency
• Act as a change agent to influence the organization and instill a sense of urgency
• Evaluate new business opportunities, including new segments, technologies, acquisitions, or partnerships, using a strategic framework and problem-solving toolkit
• Support expansion by conducting sourcing, due diligence, and developing formal business cases
• Partner with department leaders on high-priority, ad-hoc projects

Associate Director, Sales Enablement

• Lead, mentor, and develop the Order Management, Managed Technology, and Logistics teams
• Represent Riedel Communications Americas in cross-functional projects and global initiatives
• Oversee the full order lifecycle from order entry and validation through delivery, invoicing, and documentation
• Manage domestic and international shipments, freight forwarding, and carrier coordination
• Maintain connection of the local team with Managed Technology HQ for training and professional leadership and support
• Oversee purchasing and vendor relationships
• Maintain smooth daily office operations and communication between Sales, Service, Finance, and HQ teams
• Identify bottlenecks, implement solutions, and drive operational efficiency
• Assist with purchase order management, cost analysis, invoice approvals, budget inputs, and expense reconciliation
• Develop, track, and report Operations KPIs
• Contribute to strategic planning, annual budgeting, and long-term capacity planning
• Ensure compliance with U.S. and international Customs, import/export, and documentation requirements
• Apply knowledge of tariff classifications, Incoterms, HS codes, and valuation requirements
• Monitor trade regulations and provide guidance to internal teams
• Coordinate with Riedel HQ in Germany on production schedules, inventory allocations, and export documentation
• Ensure compliance with health, safety, and environmental requirements

Operations Manager – Sales and Rental

• Provide strategic leadership and operational oversight for the National Sales Operations collective
• Directly supervise three Sales Operations Associates
• Establish operational priorities, workflows, service-level expectations, and coverage models
• Allocate and rebalance Associate workloads based on lead volume, opportunity complexity, NSO capacity, and business priorities
• Provide coaching, performance feedback, and development guidance
• Serve as escalation point for complex operational, routing, or client-facing issues
• Oversee national lead merchandising strategy and inbound opportunity distribution
• Evaluate lead complexity, revenue potential, account alignment, urgency, and NSO capacity for lead routing
• Establish and enforce lead distribution standards aligned with the 2:1 NSO coverage model
• Monitor lead flow, response time, and conversion trends
• Own and refine national sales operational processes affecting revenue execution and pipeline health
• Partner with National Sales Leadership to optimize NSO productivity
• Identify operational risks, inefficiencies, and scalability constraints and implement corrective actions
• Ensure CRM accuracy, pipeline hygiene, and adherence to sales processes
• Facilitate email introductions connecting clients with assigned National Sales Directors
• Generate sales proposals based on Sales Director direction and deliver drafts for review
• Conduct weekly pipeline reviews and execute structured follow-up
• Support escalation of qualified opportunities to hot lead status
• Close or decline opportunities in Delphi with documentation and rationale

National Sales Operations Manager

• Develop and maintain sales KPIs, dashboards, and performance scorecards
• Build weekly and monthly reporting for pipeline, activity, production, forecasting, and results
• Provide leadership with visibility into sales performance, risks, opportunities, and follow-up items
• Develop account-level reporting and target lists for inactive accounts, overdue opportunities, and rebooking opportunities
• Support sales meetings, pipeline reviews, one-on-ones, planning sessions, and performance-management rhythms
• Turn sales data into actionable recommendations for Sales leadership
• Own Sales Operations processes within HubSpot, including data standards, reporting, workflows, dashboards, and adoption
• Maintain account ownership, territories, lead routing, and account assignment information
• Partner with Technology to improve CRM configuration, integrations, testing, and data quality
• Establish processes improving visibility from lead generation through opportunity management and conversion
• Identify opportunities to automate manual processes and reduce administrative work
• Improve CRM adoption and data usefulness for sales teams
• Support sales campaigns through target-list development, action tracking, and performance reporting
• Partner with Sales leadership and Finance on territory, capacity, quota, and compensation planning
• Develop and maintain sales onboarding materials, playbooks, training resources, and performance-tracking tools
• Lead cross-functional Sales Operations initiatives from concept through implementation and adoption
• Improve pipeline and forecasting reliability, account and opportunity ownership, regional performance measurement, CRM accuracy, reporting automation, and process adoption

• Partner with Sales Leaders to develop and implement strategies achieving business objectives and financial targets
• Work with Global Revenue Operations to drive predictability, standardization, and optimization
• Develop, oversee, and guide Area and District sales forecasts for accuracy and predictability
• Analyze Americas operations and recommend and execute performance and productivity improvements
• Steward strategic deals through Finance, Legal, Pricing, Operations Management, Renewals, Channel, and other functions
• Own planning efforts, including territory optimization, quota setting, and compensation enablement
• Direct centralized Revenue Operations teams and resources to meet Americas business objectives
• Develop and report success metrics for inside sales teams, including SDR and ISR teams
• Act as a trusted advisor to sales leaders and support Americas-wide initiatives
• Report to the VP of AMER Sales Operations and partner with Area and District Sales leaders

• Develop and implement sales strategies with Sales Leaders to achieve business objectives and financial targets
• Partner with Global Revenue Operations to drive predictability, standardization, and optimization
• Develop, oversee, and guide Area and District sales forecasts
• Analyze Americas operations and recommend and execute performance and productivity improvements
• Steward strategic deals through finance, legal, pricing, order management, renewals, and channel functions
• Lead compensation-related planning, including territory optimization, quota setting, and enablement
• Direct centralized Revenue Operations resources to meet Americas business objectives
• Act as a trusted advisor to Sales leaders and help run the business
• Create and implement Americas-wide initiatives supporting strategic alignment and objectives
• Report to the VP of Americas Field Operations and partner with Area VP and District Sales leaders

Sales Operations Director

• Lead immersive, high impact workshops, both virtual and in person, coaching sellers through live opportunities
• Strengthen value selling, executive engagement, discovery, negotiation, and MEDDPICC execution
• Integrate modern AI tools and generative learning platforms into the curriculum
• Scale practice, streamline deal preparation, and improve field efficiency and productivity for BDR, Commercial, and closing roles
• Design, build, and optimize specialized learning tracks and continuous professional development programs
• Focus learning on complex deal strategy, advanced negotiation, competitive differentiation, renewal optimization, and buyer persona mastery
• Partner with sales leadership to align learning with go to market priorities
• Connect learning to live opportunities, pipeline reviews, expansion targets, and forecast accuracy
• Measure behavioral change, tool adoption, opportunity quality, and sales performance outcomes

Enterprise Sales Enablement Lead

• Input, update, and maintain client information in Salesforce to ensure accuracy and completeness.
• Add new contacts and create opportunities, aligning with the appropriate sales pipeline stages.
• Progress opportunities through the pipeline, documenting updates, next steps, and relevant notes.
• Draft and revise client contracts, incorporating feedback and preparing redline versions for review.
• Distribute finalized contracts for signature, track client responses, and manage follow-ups.
• Support the sales team with preparation and filing of materials for internal meetings and client discussions.
• Respond to client inquiries promptly via email and phone, providing clear and professional communication.
• Monitor incoming emails across multiple markets, ensuring all messages are categorized, tracked, and actioned.
• Escalate urgent issues, disputes, or high-priority client concerns to the appropriate teams.
• Track outstanding payments and follow up with clients and internal teams.

Sales Operations Manager jobs in California

Director, Rare Disease Product Marketing – Sales Enablement

Associate Director, Sales Enablement

Operations Manager – Sales and Rental

National Sales Operations Manager