Salesforce Developer

• Manage overall Salesforce Digital Transformation Center operations and service delivery
• Lead Salesforce administrators, architects, and security specialists
• Lead daily client status calls, team standups, tenant customer calls, CIO reviews, and other operational meetings
• Support presales pipeline management, including Salesforce use-case qualification, requirements discovery, high-level solution recommendations, and ROM estimates
• Onboard new customer project teams onto the Salesforce platform
• Manage the release calendar and coordinate customer application deployments
• Manage daily operations and maintenance support activities
• Manage Salesforce license inventory, allocations, and renewals
• Manage platform ATO renewal assessments and mid-year changes
• Co-lead technical design reviews with Salesforce architects
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library
• Recommend and implement improvements to DTC operations and toolsets
• Prepare and present monthly status reports covering team performance, deliverables, schedule, financials, and SLA attainment
• Support ICF Salesforce Practice growth activities, including RFIs, RFPs, prototypes, and oral presentations
• Maintain certifications necessary for practice expertise

Salesforce Technical Consultant, Project Manager

• Conduct end-to-end evaluation of the existing Data 360 implementation
• Identify bottlenecks in identity resolution, data ingestion pipelines, and calculated insights
• Formulate and execute optimization strategies
• Design scalable, enterprise-grade Data 360 architecture aligned with Sales Transformation and RCA Migration requirements
• Configure and optimize batch and streaming ingestion connectors
• Establish integration flows connecting S3, Snowflake, MuleSoft, BigQuery, and Kafka to Data 360 via Zero Copy and standard ingestion frameworks
• Map incoming source data streams to Data Model Objects using the Cloud Information Model and custom schema structures
• Design and configure Data 360 as the foundational context and grounding layer for Agentforce
• Enable real-time data access, vector embeddings, and retrieval-augmented generation
• Perform hands-on configuration, DataWeave transformations, segment creation, calculated insights, and API integrations

Salesforce Technical Architect

• Develop customized solutions within Salesforce, primarily leveraging OmniStudio and Flex Pages
• Design solutions for grants management, case management, and constituent engagement aligned to Federal programs
• Develop Apex classes and triggers, Lightning Components, Visualforce, Lightning Web Components, Flex Pages, OmniStudio components, and Velocity templates
• Gather stakeholder requirements and translate them into technical Salesforce solutions
• Implement dynamic layouts, data integration, and process automation within OmniStudio
• Test, debug, document, optimize, and maintain OmniStudio and Flex Pages solutions
• Collaborate with Salesforce Administrators and team members for integration with existing Salesforce environments
• Provide training and support to end-users
• Groom and refine the Salesforce product backlog with stakeholders
• Adhere to Salesforce best practices, maintain code documentation, and write and maintain test classes
• Integrate and maintain business applications with Salesforce
• Architect enterprise data integration and governance strategies
• Leverage Salesforce Data Cloud and enterprise analytics platforms such as Power BI and Tableau
• Enable AI-driven capabilities using Salesforce Einstein and GenAI solutions
• Support enterprise reporting, search, and performance monitoring initiatives
• Serve as a technical lead and trusted advisor to federal stakeholders and executives
• Translate business, regulatory, and mission requirements into scalable technical solutions

Salesforce Solution Architect

• Own technical design and delivery for engagements or workstreams from discovery through release
• Design scalable, secure, maintainable Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, and integrations
• Design integration and data architecture, including API and event-driven patterns, middleware, data migration, and large data volumes
• Translate business requirements and user stories into technical designs and specifications
• Advise client stakeholders on design trade-offs, platform constraints, and risks
• Oversee delivery quality through code reviews, design reviews, and development standards
• Own the development lifecycle, including environment strategy, version control, CI/CD, testing, and deployment
• Provide developers and consultants with technical guidance and mentorship, including troubleshooting and performance tuning
• Collaborate with Engagement Managers, Project Managers, Business Analysts, and delivery teams
• Manage technical risks, assumptions, and dependencies
• Support pre-sales by scoping technical solutions, estimating effort, and explaining proposed approaches
• Improve solution quality, delivery efficiency, and technical standards across engagements
• Complete an applicant assessment after submitting a resume

• Gather requirements and partner with institutional stakeholders
• Design, develop, and implement Salesforce solutions
• Deliver CRM applications and integrations
• Implement data structure and systems performance strategies
• Prepare detailed system design specifications for integrations and upgrades
• Maintain and troubleshoot applications, systems, and websites
• Review application design specifications
• Code new applications and enhance existing applications
• Manage technology projects, tasks, and resources
• Prepare program documentation and training requirements
• Test and debug programs and prepare system test data
• Develop or modify technical specifications for moderately complex projects using disciplined software development practices
• Provide training and support
• Collaborate with stakeholders from concept through implementation
• Support university priorities including digital transformation, student success, inclusivity, and community connections

• Work on Salesforce features that allow agents to advertise and market to current and prospective customers
• Report to an Engineering Senior Manager
• Develop an understanding of the business, corporate culture and structure to support the work
• Contribute creative ideas and strategic approaches in response to changing situations
• Work on impactful projects for the company, customers and communities
• Gain exposure to different areas of the business
• Participate in networking and coaching opportunities

Salesforce Technical Consultant, Summer Intern

• Perform application development, prototyping, testing, and demonstrations for users
• Perform code merges, resolve conflicts, and deploy repositories to sandboxes and test environments
• Assist deployments to higher environments and production
• Build custom applications using Salesforce declarative customization capabilities, including Flows and App Builder
• Design solution recommendations and roadmaps for service modernizations using Salesforce Platform capabilities and customized solutions
• Collaborate with Delivery Managers, Solution Architects, and customers to architect Salesforce solutions meeting business requirements
• Design and develop business functionalities using Salesforce CRM/CX technologies
• Perform fit-gap analysis across Salesforce clouds, services, AppExchange tools, and Salesforce Platform
• Document, maintain, and govern Salesforce solutions throughout their lifecycles
• Address security and compliance requirements, including Section 508 and FISMA, for Salesforce sandbox and development environments
• Design and develop APIs, interfaces, and integrations between Salesforce and external systems
• Review and correct project direction, approaches, and key artifacts to keep programs on track
• Ensure business expectations are met through proper testing and monitoring of performance and security requirements

• Lead architecture and delivery in partnership with VA stakeholders and transformation offices
• Own the technical vision and define target-state architecture favoring declarative and out-of-the-box capabilities
• Guide use of Apex, Lightning Web Components, and integrations where configuration cannot meet requirements
• Ensure work is performed in DTC-provisioned sandboxes for building, testing, and validation
• Deliver configuration-first agile sprints using Human-Centered Design and data-driven feedback loops
• Establish and enforce Salesforce DevOps practices, including source-driven development, Git version control, automated CI/CD, sandbox strategy, and environment management
• Validate technical designs against enterprise engineering and data-architecture requirements
• Identify and resolve risks, dependencies, and integration gaps
• Capture and document requirements for features, enhancements, and release packages
• Guide adoption of Agentforce and AI-driven capabilities, including agent topics, actions, guardrails, and trusted VA data grounding
• Serve as technical escalation point and mentor for developers and administrators
• Conduct design and code reviews and maintain platform health, reduce technical debt, and uphold governance
• Establish detailed system architecture, schematics, subsystem descriptions, and interfaces
• Support VA future-state planning and map business processes to SaaS/PaaS capabilities
• Document object/data models and maintain architectural artifacts
• Produce CRUD matrices and record-/field-level security requirements
• Define technical specifications for automation, UI, analytics, and asynchronous jobs
• Design and document REST/SOAP API, platform event, and middleware integration patterns
• Document customization exception approvals and promote permission-set-based access models

Salesforce Architect – Tech Development Lead

• Lead the design, development, implementation, and support of complex Salesforce solutions and integrated technology platforms
• Deliver scalable, secure, and high-quality solutions using Salesforce architecture, application development, system integration, automation, and software lifecycle management best practices
• Partner with business stakeholders, vendors, architects, and cross-functional teams
• Implement third-party solutions and lead technical initiatives
• Establish platform standards and mentor engineers
• Design, develop, test, and maintain complex software components and services
• Implement advanced features and enhancements using coding standards, architectural patterns, and development best practices
• Lead code reviews and provide feedback on code quality, maintainability, and performance
• Collaborate with cross-functional technical teams to plan and execute technical initiatives
• Troubleshoot, debug, and resolve complex software defects and production issues using root-cause analysis
• Participate in requirements analysis, design, development, testing, deployment, and support throughout the software development lifecycle
• Apply secure coding practices, testing strategies, and documentation standards
• Mentor and support junior engineers
• Use and contribute to frameworks, tools, and technologies across relevant technology domains

Software Engineer – Salesforce Technical Lead

• Develop customized solutions within the Salesforce platform, primarily leveraging OmniStudio and Flex Pages
• Design solutions for grants management, case management, and constituent engagement aligned to Federal programs
• Develop Apex classes and triggers, Lightning Components, Visualforce, Flex Pages, Lightning Web Components, and OmniStudio components
• Gather stakeholder requirements and translate them into technical Salesforce solutions
• Implement dynamic layouts, data integration, and process automation within OmniStudio
• Develop and customize Velocity templates for personalized content and communications
• Test and debug OmniStudio and Flex Pages solutions
• Document technical designs, configurations, and customizations
• Collaborate with Salesforce Administrators and other team members on integrations with existing Salesforce environments
• Stay current with OmniStudio and Flex Pages features and best practices
• Provide end-user training and support
• Optimize implementations to meet evolving business needs
• Groom and refine the Salesforce product backlog with stakeholders
• Adhere to Salesforce best practices, maintain code documentation, and write and maintain test classes
• Integrate and maintain business applications with Salesforce
• Architect enterprise data integration and governance strategies
• Leverage Salesforce Data Cloud and enterprise analytics platforms such as Power BI and Tableau
• Enable AI-driven capabilities using Salesforce Einstein and GenAI solutions
• Support enterprise reporting, search, and performance monitoring initiatives
• Serve as technical lead and trusted advisor to federal stakeholders and executives
• Translate business, regulatory, and mission requirements into scalable technical solutions