Strategy

• Shape business strategies delivering sustainable growth, profitability, and customer value
• Maintain end-to-end management for key business segments with direct P&L impact
• Lead, coach, and support diverse teams while mentoring talent across the organisation
• Guide product-level modelling and analytics
• Design customer-centric lending products and implement pricing strategies
• Inform direct-to-consumer marketing strategies and launch go-to-market plans and technology concepts
• Enhance credit performance by connecting future credit trends to historical data, refining risk models, and validating hypotheses
• Oversee concurrent projects, define requirements, and sequence delivery against product strategy
• Partner with Product, Tech, Operations, Finance, and Sales to improve quality, service, and commercial outcomes
• Travel approximately twice monthly across London and Nottingham offices

Senior Manager, Strategy and Analytics

• Shape business strategies delivering sustainable growth, customer value and commercial success
• Deliver product-level modelling and analytics to enhance credit performance
• Connect future credit trends to historical data
• Refine risk models and validate hypotheses
• Design customer-centric lending products
• Implement effective pricing strategies
• Translate strategy into actionable technical and business requirements
• Drive concurrent projects from concept to market delivery
• Partner with Product, Tech, Operations, Finance and Risk teams
• Translate customer insights into go-to-market strategies and customer experience concepts
• Develop direct-to-consumer marketing approaches
• Deliver immediate impact as a senior individual contributor
• Mentor peers and potentially progress into direct people leadership

Manager, Strategy and Analytics

• Define and maintain the UK and Ireland Customer Data Management strategy, including priority markets, customer needs, growth opportunities and competitive positioning
• Use customer, market, regulatory and competitor insight to inform strategic choices and investment priorities
• Shape customer propositions with clear positioning, packaging and commercial models
• Translate customer and market needs into strategic requirements for product, data, technology and operational teams
• Develop business cases for new and enhanced capabilities
• Lead cross-functional initiatives that improve customer outcomes and develop scalable data solutions and services
• Establish measures of customer value and proposition effectiveness
• Support Sales, Pre-Sales and Marketing with value propositions, market insight, customer evidence and sector-specific narratives

Head of Strategy, Customer Data Management

• Build and prioritize a portfolio of external options to increase delivery capacity, ranking them by scale, speed, feasibility, and cost
• Conduct primary diligence through engagement with potential partners, regulators, and counsel, reaching defensible recommendations to advance or stop opportunities
• Advance one or two priorities from evaluation through implementation and live pilot
• Hold counterparty relationships and coordinate cross-functional internal work
• Define and run competitive solicitations, including RFPs, selection criteria, and response evaluation
• Lead engagement and negotiations with UN agencies, INGOs, mobile network operators, and government bodies through signed agreements
• Produce analysis and written recommendations to support Executive team decisions on money and capacity allocation
• Report to the Chief of Staff and work directly with the Executive team, Country Directors, and external partners

Director, Strategic Initiatives

• Support how Zilch manages customers in arrears, improves recovery outcomes, and balances performance with fair and effective customer treatment
• Use data to identify opportunities and develop practical recommendations across the full collections journey
• Build understanding of early arrears, later-stage collections, external partner activity, and recoveries
• Monitor collections performance, targets, trends, customer outcomes, roll rates, cure rates, liquidation, recoveries, placements, and payment performance
• Use SQL to extract, analyse, and summarise data
• Assist with segmentation and allocation analysis across delinquency stages, customer groups, DCAs, and Debt Purchasers
• Support analysis of DCA and Debt Purchaser placement, performance, and outcomes
• Investigate performance movements, potential drivers, risks, and improvement areas
• Track the impact of strategy changes, operational initiatives, and external partner performance
• Collaborate with Collections, Credit Risk, Operations, Data, and other stakeholders
• Support ad hoc analysis to answer business questions and improve understanding of collections performance

Collections Strategy Analyst

• Work directly with the President & COO and Senior Leadership Team to turn strategic priorities into structured plans
• Own the COO's project-tracking system and priorities log
• Track key client and cross-functional projects, chase action owners, and surface risks, blockers, and slippage
• Build structured plans, timelines, and status reporting for strategic initiatives
• Prepare monthly and quarterly management information and board packs
• Keep function leads aligned with the COO's priorities through regular check-ins and deadline follow-up
• Support Client Success on large-scale client implementations and renewals
• Run meetings independently with clients, vendors, advisors, and other external stakeholders
• Manage external stakeholder relationships directly
• Analyse and summarise financial and operational data for COO decision-making
• Own research, due diligence, and scoping work including vendor RFPs, contract reviews, and process reviews

Strategic Projects Manager

• Drive marketing strategy and transformation in enterprise organizations
• Act as the trusted technical–strategic partner for AI Decisioning customers
• Own the bridge between product capabilities and customer business needs from discovery through go-live and expansion
• Work with ML and product engineers, product designers, and Strategy Consultants to deploy new use cases
• Uncover impactful customer use cases and understand insights from the decision engine
• Recommend new campaigns or adjustments to achieve greater outcomes
• Partner with customer teams, explore data, and navigate the product landscape
• Own all phases of AI Decisioning use case delivery with Hightouch engineers, customer executives, marketers, and IT stakeholders
• Run customer design sessions to define and document use case requirements and improvements
• Develop process playbooks and best practices for delivery and project management
• Identify, escalate, and mitigate project risks
• Build relationships with key customer stakeholders
• Participate in driving AI Decisioning product strategy

AI Strategy Consultant

• Define where and how the company competes to deliver scalable, capital-efficient growth
• Architect the enterprise-wide go-to-market strategy by aligning market opportunity, competitive advantage, and internal capability
• Own and continuously refine the company’s segmentation framework
• Evaluate customer segments by growth potential and right-to-win to prioritize investment
• Define differentiated right-to-win levers using product-market fit, ecosystem partnerships, customer proof points, pricing power, and execution capability
• Assess competitive intensity, buyer decision criteria, and internal performance data
• Translate segmentation analysis into GTM guidance across direct sales, partners, opportunistic pursuits, and deprioritized areas
• Design and optimize the GTM coverage model across direct, partner, and hybrid channels
• Allocate cross-functional resources to priority segments to maximize win probability, revenue concentration, and economic return
• Partner with Finance, Sales Ops, and Sales leadership on capacity, territory, and productivity models
• Align hiring plans and partner strategy with segment priorities and growth ambition
• Translate market analysis, competitive intelligence, and performance data into board-ready growth scenarios and investment recommendations
• Set the strategic agenda for executive decision-making
• Coordinate execution across Sales, Marketing, Product, Partnerships, and regional teams
• Establish KPIs and governance mechanisms tracking growth by segment, win rates, and capital efficiency
• Report to the VP, Global Revenue Operations & GTM

GTM Strategy – Growth Director

• Define and lead the agency's long-term strategic vision with the CEO and Executive Leadership Team
• Shape market positioning and service evolution
• Identify emerging opportunities, industry trends and market shifts
• Drive innovation and future-focused thinking across the business
• Build and lead a world-class B2B strategic planning function
• Develop brand, communications and customer experience strategies for global clients
• Establish strategic frameworks, methodologies and planning tools across the agency and international hubs
• Design and implement a global strategic operating model
• Establish and scale strategy hubs and centres of excellence across global markets
• Foster collaboration across geographic teams
• Identify opportunities for market expansion, acquisitions, partnerships and capability building
• Advise C-suite client stakeholders and senior decision makers
• Lead strategic engagements, major business reviews, new business pitches and positioning
• Translate complex business challenges into actionable opportunities
• Lead the agency's approach to AI, data-driven planning, customer intelligence and predictive marketing
• Build, inspire and develop a diverse global strategy team
• Mentor senior strategists and emerging leaders across markets and time zones
• Foster collaboration among strategy, creative, client services, media, social, digital and analytics teams
• Raise the agency's strategic capability and commercial acumen
• Establish a global strategy operating model within six months and implement standardized frameworks across agency locations

Chief Strategy Officer

• Define and lead the agency's long-term strategic vision with the CEO and Executive Leadership Team
• Shape market positioning and service evolution
• Identify emerging opportunities, industry trends and market shifts
• Drive innovation and future-focused thinking across the business
• Build and lead a world-class B2B strategic planning function
• Develop brand, communications and customer experience strategies for global clients
• Establish strategic frameworks, methodologies and planning tools
• Design and implement a global strategic operating model
• Establish and scale strategy hubs and centres of excellence across global markets
• Foster collaboration across geographic teams
• Identify opportunities for market expansion, acquisitions, partnerships and capability building
• Advise C-suite client stakeholders and lead strategic engagements
• Support new business growth through strategic thinking, positioning and pitch leadership
• Lead the agency's approach to AI, data-driven planning, customer intelligence and predictive marketing
• Build, inspire and develop a diverse global strategy team
• Mentor senior strategists and emerging leaders across markets and time zones
• Foster collaboration between strategy, creative, client services, media, social, digital and analytics teams
• Raise the agency's strategic capability and commercial acumen