Supervisor

• Maintain inventory accuracy, space utilization, continuous improvement, and quality control
• Ensure compliance with company policies, directives, standard operating procedures, and quality standards
• Administer the cycle count program and reconcile discrepancies between physical counts and perpetual records
• Audit error reports, inventory transactions, miscellaneous receipts, and issues; take corrective action
• Analyze and publish monthly and year-to-date cycle count variance data from WMS reports
• Lead physical inventory activities and use the online Inventory Audit Trail for research and corrective action
• Prepare monthly reports on major problems and project or assignment updates
• Audit the warehouse for safety, security, quality, cleanliness, and orderliness
• Communicate with DSV representatives and clients; write corrective/preventive actions, operational reports, counseling memos, and evaluations
• Conduct daily startup meetings, gather associate feedback, coordinate operations with the manager, and address operational issues
• Provide information on labor and equipment needs to meet customer demands
• Develop team leaders, delegate work, oversee shifts, and evaluate inventory staff and subordinates
• Assist with associate relations, training, and cross-training
• Maintain compliance with international, industry, and customer-specific quality standards
• Analyze product/service issues to determine root causes
• Manage and communicate change-control processes
• Coordinate internal and external audits and maintain the internal quality audit system
• Assist with quality-system implementation and monitoring, including ISO 9001:2008 compliance
• Establish, implement, and evaluate quality-management-system metrics
• Support customer service and quality departments with problem solving and improvement opportunities
• Manage customer-driven continual-improvement roadmaps
• Develop and conduct quality-system training
• Oversee document control, controlled-document updates, change notifications, record management, traceability, and trend reporting
• Perform other duties as required or assigned

Inventory and Quality Supervisor

• Supervise and manage the performance of a group of paraprofessionals, including workload and progress meetings, leave and coverage coordination, investigative-technique training, disciplinary matters, performance plans, and staff evaluations
• Hire and train new paraprofessional staff and facilitate development efforts
• Assign work and assignment requests to available staff and monitor workloads
• Maintain an active caseload
• Interact with attorneys, management, co-workers, clients, other agencies, and interested parties regarding cases and/or clients
• Review case documentation and assist in developing defense strategies and case theories
• Travel weekly to multiple office locations in Durango and Mesa to support paraprofessional staff
• Ensure compliance with Office practices and procedures, address concerns, improve operations, streamline work processes, and identify continuing needs
• Attend leadership meetings as needed to provide updates and participate in discussions about office issues and paraprofessional staff needs

Paraprofessional Supervisor

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance and deliver exceptional customer experiences
• Perform key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Shift Supervisor – Full Time

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance and exceptional customer experience
• Perform opening and closing procedures as a key-holding supervisor
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Coach, train, and develop the team on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Report to the General Manager

Shift Supervisor

• Supervise and develop a team of 5 to 10 assigned Field Service Technicians
• Work as a job leader and/or Field Service Technician when assigned by the Field Service Manager or Scheduler
• Lead by example and provide work direction to execute customer jobs according to scope and budget
• Ensure technicians have the tools and equipment needed to succeed
• Review weekly safety-training completion and ensure compliance with EHS policies and procedures
• Ensure proper use of JHA, AHA, Lifted Conductor, and Energized Work Permits
• Mentor technicians on Human Performance principles and tools
• Assess technical skills, maintain quarterly skills matrices, develop career paths and training plans, and provide on-the-job learning opportunities
• Ensure data sheets, SOP usage, customer data, and reports are accurate and timely
• Assist technicians with certification exam preparation
• Ensure exceptional customer service and timely, accurate, approved customer change orders
• Coach and mentor technicians on effectively running jobs
• Deliver key messages, escalate unresolved business questions, and maintain regular communication with direct reports and management
• Provide ongoing feedback, address performance concerns, issue approved disciplinary action, and conduct annual performance reviews
• Recommend merit raises according to policy

Front Line Supervisor

• Direct and assist in installation, maintenance, and repair of machines, tools, and equipment
• Execute work priorities for team members based on production demands and needs
• Direct team members on scheduling repairs, maintenance, and installation
• Support product development and improvements
• Assist in designing, implementing, and modifying preventative maintenance programs
• Resolve maintenance problems by conferring with management, engineering, and quality
• Oversee, direct, and schedule maintenance team and activities according to the manufacturing schedule
• Ensure preventative maintenance completion, team-member training, and adherence to safety measures
• Troubleshoot, perform root-cause analysis, repair, rebuild, and/or replace manufacturing and facilities equipment and systems
• Develop technical capabilities and skills of less experienced team members
• Update SOPs and work instructions
• Complete paperwork, including work orders, accurately
• Maintain inventory of tools, supplies, spare parts, and other equipment

Maintenance Supervisor

• Coordinate and oversee Initial Services unit activities, including scheduling, workload division, mentoring/training, and performance monitoring/evaluation
• Provide training and oversight for interns and volunteers
• Recruit, interview, and hire initial services staff
• Review discovery with in-custody clients at Maricopa County jails and out-of-custody clients at the office; maintain confidentiality
• Translate and interpret discovery for Spanish-speaking clients when required
• Track workload in the case management system
• Communicate information and answer procedural inquiries about the criminal justice system in person and by telephone
• Travel to Maricopa County jail locations to provide/receive and review case-related documents and obtain confidential information and inmate signatures for Public Defender personnel
• Interpret and translate for clients and attorneys at jails, the office, and off-site locations
• Prepare informational documents, forms, letters, and statistical data
• Improve operations, reduce turnaround times, streamline work processes, and provide seamless client service
• Present training and updates to employees and stakeholders and represent the department as a leader during meetings

Initial Services Staff Supervisor

• Supervise and coordinate daily Donor Outreach activities
• Ensure achievement of assigned daily, weekly, and monthly goals
• Oversee a Customer Service team inspiring previous and potential donors to schedule donation appointments
• Ensure delivery of quality customer service
• Hire, supervise, train, and evaluate assigned personnel
• Develop daily call plans using appointment forecasts, penetration reports, and staff schedules
• Conduct call quality monitoring and provide constructive feedback and guidance
• Investigate and resolve donor complaints
• Compile monthly evaluations and standard reports on Donor Outreach activity

Supervisor, Donor Outreach

• Provide professional support and leadership to the Agency Services Team
• Ensure teammates achieve prescribed service, production, and quality goals
• Drive objectives set by the Operations Department and Orchid
• Review workflows and system capabilities to develop innovative solutions and efficient processes
• Resolve customer issues and inquiries promptly
• Motivate, resolve conflict, coach, and develop teammates
• Monitor and assign work based on phone and processing activity to optimize staffing
• Ensure service level standards are met for processing and phone calls
• Provide weekly and monthly reporting of team KPIs, metrics, and work assignments
• Collaborate with Team Leads and Operations leaders to optimize workflows and workload across processing, email, chat, phone, and special assignments
• Ensure compliance with state and carrier requirements and documentation standards
• Assist Accounting teammates with carrier discrepancies and reconciliations
• Partner with departments and agents to resolve issues and address needs
• Support Compliance in reviewing documentation and transactions for regulatory compliance, complaints, and audits
• Audit teammate transactions for customer and policy file accuracy, including phone call and processing quality
• Create and revise process guides
• Conduct and document regular performance feedback sessions
• Coordinate new employee training and onboarding
• Ensure proper orientation and onboarding for new teammates
• Manage teammate performance and development through regular performance reviews
• Handle performance management in accordance with company policy
• Monitor productivity, service standards, and accuracy
• Implement process improvements and innovation
• Ensure documentation of processes and procedures for internal functions and services

Agency Services Supervisor

• Support warehouse quality programs and report to the site General Manager
• Maintain compliance with international, industry, and customer-specific quality standards
• Analyze product and service issues and determine root causes
• Manage and communicate change control processes across departments
• Coordinate internal and external audits and maintain the internal quality audit system
• Assist with implementation and monitoring of quality systems, including ISO 9001:2008 compliance
• Establish, implement, and evaluate quality management system metrics
• Support customer service and quality departments with problem solving and improvement opportunities
• Manage customer-driven continual improvement roadmaps
• Drive continuous improvement programs and educate employees on those programs
• Develop and conduct training on the quality system and related topics
• Oversee document control, controlled documents, change notifications, and Quality Management System follow-up
• Develop and implement record management, traceability, and trend-reporting systems
• Identify cost improvement initiatives and manage controls for service levels and operational performance
• Monitor KPIs for the assigned operation
• Communicate issues to site leadership and implement solutions to minimize risk
• Follow safety procedures, DSV policies, and applicable regulations
• Work overtime as dictated by business needs

Supervisor jobs in Arizona