Supervisor

• Manage day-to-day operations at the Fleet Office and work directly with drivers and supervisors.
• Assist Roadside Assistance Club Fleet Management with effective operation of AAA Club Alliance locations.
• Provide leadership to RA Club Fleet drivers, dispatch and administrative staff.
• Ensure staffing levels, performance and sales goals are met or exceeded.
• Investigate and resolve member and customer concerns and claims.
• Deliver extraordinary customer service to AAA members, RAP customers and other AAA customers.
• Utilize the RA Call Receiving and Dispatching system and monitor facility performance and service goals.
• Supervise Club Fleet Associates and operations, including productivity, revenue, sales and contractor expense savings.
• Participate in interviewing and selection; conduct counseling and disciplinary sessions; recommend actions on associate issues.
• Write performance appraisals, conduct evaluations, and establish and monitor individual and team goals.
• Supervise driver activities; provide coaching and training; maintain time records and staff schedules.
• Coordinate with RA Dispatch and Training on business decisions and division objectives.
• Ensure fleet vehicles are safely maintained and routine maintenance schedules are followed.
• Ensure compliance with federal, state and local regulations, company policies and department guidelines.
• Handle difficult or escalated customer situations and build positive work relationships.
• Ensure safety procedures and standards are followed; order safety equipment.
• Investigate accidents and injuries with the Fleet Manager and Corporate Risk Manager; document incidents and initiate preventative measures.
• Oversee accounts payable and receivable functions.
• Implement and assist with development of the Fleet Services work plan; assign activities and projects; monitor workflows; review work product and procedures.
• Analyze and improve cost-effective resource utilization.
• Participate in budget preparation and administration; prepare cost estimates and monitor expenditures.
• Respond to roadside assistance requests and provide emergency services and/or towing.
• Schedule or perform repairs, preventive and routine maintenance, and emergency maintenance tasks as needed.

Fleet Supervisor, Roadside Assistance

• Report to the Operational Excellence group, specifically the Amazon pillar
• Oversee and improve processes, including coaching, training, and reporting
• Collaborate with facility management and staff to identify operational challenges and recommend improvements
• Initiate, manage, and execute continuous improvement projects using Lean Six Sigma, 5S, Gemba walks, and other process improvement tools
• Develop and execute plans to increase operational efficiency and reduce waste
• Measure and report project outcomes to ensure goals are met and sustained
• Identify root causes and develop corrective actions
• Educate and coach team members on continuous improvement principles, methodologies, and tools
• Communicate and manage change to support adoption of new processes
• Collect and analyze data and track KPIs to measure initiative effectiveness
• Prepare and present progress, challenge, and success reports to station stakeholders and regional management
• Support workplace safety and regulatory compliance
• Participate in safety and quality audits and implement corrective actions

Continuous Improvement Supervisor

• Support audits for alternative investment fund clients, including hedge funds, venture capital, and private equity funds, through audit testing aligned with US GAAP, IFRS, and regulatory guidelines
• Prepare financial statements, supporting schedules, and footnote disclosures for investment fund clients under supervision
• Perform initial reviews and analyses of portfolio valuations, investment structures, and fair value measurements, escalating complex matters
• Collaborate with client management and fund administrators to gather information and clarify accounting issues
• Research technical accounting matters and assist with understanding new accounting standards and best practices for fund structures
• Support implementation of new financial reporting requirements and accounting policy changes as directed

Audit Supervisor

• Meet all client timelines
• Develop and maintain strong client/investment company owner relationships
• Collaborate with tax private equity co-sourcing, advisory and investment company assurance practices to develop a go-to-market strategy targeting portfolio company audits
• Understand the private equity and venture capital investment life cycle, including potential public and private exits
• Handle client responsibilities using proficient technical skills and knowledge of trends, industries, and alternatives
• Develop new clients in partnership with upper management; participate in client meetings, presentations, and proposal development
• Manage and retain multiple client relationships, engagements, and special projects
• Leverage existing investment company relationships of audit, tax, and advisory groups
• Travel with audit teams as needed based on portfolio company locations

Audit Supervisor – Portfolio Companies

• Direct all dispatch activities to achieve desired response-time results
• Take immediate action to prevent or correct dispatch problems
• Collaborate with ERS supervisors, call center staff, dispatchers, field staff, training specialists, and management
• Monitor calls in progress and service areas for aging and bottlenecks
• Supervise the dispatch area and achieve ERS response-time and call-completion targets
• Deploy dispatch staff and support cross-functional decisions
• Supervise, mentor, and direct lead dispatch personnel
• Ensure subordinate staff understand their roles and demonstrate competence
• Ensure compliance with AAA dispatch standards, procedures, practices, and Five Diamond Service
• Provide supervisors with regular dispatcher-performance reports
• Identify service-quality roadblocks and coordinate troubleshooters
• Keep management, trainers, and shift supervisors informed of changing conditions and problems
• Assist in designing and implementing operational and technological changes
• Detect equipment malfunctions, communicate issues, and implement contingency measures
• Consider cost implications of dispatch decisions and ensure stewardship
• Perform other duties as assigned

Dispatch Supervisor

• Support onboarding, training, ongoing development, and retraining of team members
• Maintain and update source and account relationship lists
• Identify and prioritize new prospects with colleagues and management
• Distribute and rebalance assignments across the team
• Conduct call and communication reviews and provide coaching and feedback
• Oversee and distribute client inquiry workload and ensure timely, accurate resolutions
• Monitor inquiry trends to identify performance or data quality gaps and escalate as needed
• Maintain documentation of regional project data sources and accurate source-repository records
• Track and analyze source conversion rates and outbound engagement activity
• Monitor commercial construction project reporting across the construction lifecycle
• Track and report data quality, coverage, and completeness metrics
• Provide insights and recommendations to Content Operations and Product leadership
• Build and grow relationships with high-value industry participants through calls, emails, events, and association meetings
• Lead demonstrations of Dodge tools and data capabilities for key industry sources
• Coach the team on demonstration skills, outreach strategies, prospecting, value-selling, and objection handling
• Oversee day-to-day growth and coverage expansion in the targeted geography
• Report directly to the Manager, Construction Information
• Travel up to 10%

Supervisor, Construction Information – Eastern

• Supervise all aspects of accounting, tax or audit engagements for clients, including status updates to engagement managers and adherence to quality control standards
• Develop a thorough understanding of clients’ businesses and contribute to engagement analysis and planning
• Adhere to engagement budget constraints, complete assigned tasks within requested timelines, and explain variances when needed
• Achieve charge hour goals
• Review engagement team members’ accounting, tax or auditing work and provide constructive review points
• Supervise and guide team members on engagements
• Train and mentor engagement team members
• Assist in the client billing process with Managers, Directors or Managing Directors
• Identify an industry or area of specialization and develop related skills, knowledge and expertise
• Leverage industry knowledge and business acumen to blend cross-serve opportunities into client engagements
• Participate in practice development activities and qualified professional organizations
• Execute administrative duties and additional assigned responsibilities

Audit Supervisor – Governmental

• Lead AWW 1 weekend shift tape casting manufacturing operations
• Own daily production execution for slurry prep, tape casting, pinch rolling, laser sizing, final inspection, and related in-process activities
• Drive schedule attainment and on-time completion of work orders
• Manage throughput, labor utilization, scrap, rework, and equipment uptime
• Identify and remove bottlenecks using lean manufacturing tools and root cause problem solving
• Maintain production floor discipline through 6S, standard work, visual management, communication, and daily accountability
• Directly supervise tape casting operators and coordinate staffing, work assignments, and labor priorities
• Interview candidates and make hiring recommendations or decisions with management and human resources
• Develop team capability through training, cross-training, coaching, and skills progression
• Lead performance management, attendance follow-up, corrective action, and enforcement of company policies and safety rules
• Ensure operators follow work instructions, OCP’s, inspection requirements, and process controls
• Respond to nonconforming product, coordinate containment, and support root cause analysis and corrective actions
• Monitor process performance, scrap trends, defects, and workmanship issues with quality and engineering
• Partner with manufacturing, quality, and design engineering on process improvements, equipment needs, tooling changes, and manufacturability
• Support product and process trials, validation of new methods, updated work instructions, and operator readiness
• Provide input on equipment commissioning, maintenance priorities, and layout improvements
• Enforce PPE, safe equipment operation, material handling rules, and site EHS procedures
• Report and follow up on safety incidents, near misses, and corrective actions
• Track and report KPIs including schedule attainment, labor efficiency, scrap, rework, first-pass yield, attendance, and equipment uptime
• Communicate performance results, staffing concerns, material constraints, and escalations to leadership and cross-functional partners

Weekend Shift Tape Casting Supervisor

• Lead AWW 1 weekend shift sub assembly manufacturing operations
• Own production execution including catalyst loading, bi-polar plate stuffing, unitizing anodes and cathodes, CMM measurement, final inspection, and related in-process activities
• Drive schedule attainment and on-time completion of work orders
• Manage throughput, labor utilization, scrap, rework, and equipment uptime
• Identify and remove bottlenecks using lean manufacturing tools and root cause problem solving
• Maintain 6S, standard work, visual management, communication, and daily accountability for safety, quality, and output
• Directly supervise weekend shift sub assembly operators and coordinate staffing, work assignments, and labor priorities
• Interview candidates and make hiring recommendations or decisions with management and human resources
• Develop team capability through training, cross-training, coaching, and skills progression
• Lead performance management, attendance follow-up, corrective action, and policy enforcement
• Ensure compliance with work instructions, OCP’s, inspection requirements, and process controls
• Respond to nonconforming product and coordinate containment, root cause analysis, and corrective actions
• Partner with manufacturing, quality, and design engineering on process improvements, equipment needs, tooling changes, and manufacturability feedback
• Support product and process trials, validation of new methods, updated work instructions, and operator readiness
• Provide operational input for equipment commissioning, maintenance priorities, and layout improvements
• Enforce PPE, safe equipment operation, material handling rules, and site EHS procedures
• Report and follow up on safety incidents, near misses, and corrective actions
• Track and report KPIs including schedule attainment, labor efficiency, scrap, rework, first-pass yield, attendance, and equipment uptime
• Communicate performance results, staffing concerns, material constraints, escalations, and shift handoff priorities to leadership and cross-functional partners

Supervisor jobs in Connecticut