Support Engineer

• Document technical incidents, problems, and resolutions, including issue description, root cause, and corrective actions
• Execute service requests from the service catalog with minor operational impact according to defined procedures
• Operate, monitor, and maintain high-speed online printers supporting large-scale enterprise computer operations
• Perform system testing, configuration, environment setup, and preventive maintenance
• Monitor system and application performance, availability, and operational health
• Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network-related issues
• Analyze alerts, logs, and system output to identify and address potential issues
• Identify, create, update, and follow technical standards, policies, and operational procedures
• Communicate technical information to technical and non-technical audiences through written, verbal, and electronic media
• Support a global, 24/7, customer-focused IT operations environment
• Perform other duties as assigned

Mainframe Support Analyst

• Lead the complete lifecycle of electrical Root Cause Analysis projects, from initial identification and containment to final resolution
• Drive investigations of critical and minor electrical issues
• Balance deep-dive technical analysis with operational efficiency
• Serve as primary point of contact for Fleet Performance, NPI Engineering, Field Services, Sourcing, and Quality teams
• Foster collaborative relationships to develop solutions for fleet-wide challenges
• Define resources and expertise for RCA task forces
• Manage and escalate resource requirements
• Monitor and report RCA performance indicators and KPIs
• Analyze failure data with service teams
• Lead initiatives to reduce failure rates in generators, transformers, power converters, and other major components
• Lead commercial and technical discussions with vendors in partnership with Sourcing
• Manage RCA-related budgets, cost-benefit analysis, and procurement workflows including PO generation and approval
• Serve as technical authority for RCA communications
• Deliver updates to internal leadership and external customers throughout project lifecycles

Electrical Fleet Support Engineer – RCA Leader

• Utilize ITIL-based processes to manage and resolve incoming incidents, service requests, and demands
• Troubleshoot, analyze, and resolve hardware, software, and network issues
• Perform remote desktop repairs and minimize escalations to Tier 3 support
• Provide user support and basic training for common applications, system procedures, and office productivity tools
• Collaborate with network, systems engineering, and application development teams to restore services and address complex problems
• Manage user accounts and access permissions
• Perform special administrative tasks while maintaining documentation and adhering to security protocols
• Work the required 9:30 AM–6:00 PM shift as part of a 24x7 coverage team, including holidays
• Complete a Monday–Friday training shift during the first 6–8+ weeks

Support Technician

• Serve as the overarching technical lead and final Tier 1.5 troubleshooting escalation point for accounting-related Navy ERP issues
• Perform root cause analysis on complex cross-module and interface issues; determine when GFBO Tier 2 support is required; document findings and execute formal escalations
• Lead monthly period-end close coordination, track dependencies, resolve discrepancies, and drive completion within the four-day financial reporting deadline
• Provide functional and technical guidance across FI, SD, MM, CO, WFM, PS, and FM modules
• Advise on financial processes for interfacing systems, new implementations, and interface modifications while safeguarding transaction data integrity
• Provide technical design and operability support for RIMS-FM, DMLSS, and successor interfaces
• Conduct Navy ERP release and enhancement impact assessments and brief N8 leadership
• Facilitate BUMED-led UAT by developing plans and test cases, coordinating testers, tracking results, and leading post-release verification
• Support Quality Center administration for Service Requests, Maintenance items, Defects, and Engineering Change Proposals
• Develop and maintain technical desk guides and enforce consistent business-process documentation
• Lead process and workflow analysis; propose and implement approved automation using Power BI and Power Automate
• Coordinate external-system requirements and support new reporting requirements
• Mentor and technically direct two Mid-level and two Junior SAP Analysts; act as lead during the Project Manager's absence
• Report to the Project Manager

Senior SAP Analyst – Technical Lead

• Work with users to understand technology needs and determine required tools
• Identify and recommend hardware, software, and technology solutions
• Evaluate technology risks and recommend solutions that reduce business disruption and improve reliability
• Advise manufacturing, engineering, and business teams on technology decisions and solutions
• Review existing technology and recommend improvements, standards, and long-term solutions
• Help determine when technology should be purchased, upgraded, replaced, or retired
• Compare technology options and recommend solutions meeting business and operational requirements
• Lead technology improvement efforts that improve organizational effectiveness and reduce operational risk
• Analyze system performance, assess capacity requirements, and identify root causes of technology issues
• Develop and recommend improvements to technology configurations and processes for reliability, security, compliance, and long-term effectiveness
• Prioritize and lead technology improvements supporting business operations and minimizing disruption

Desktop Support Technician 1

• Conduct root cause analysis and solve basic to complex data challenges
• Leverage systems and databases to retrieve data
• Become a subject matter expert in system data
• Identify critical data elements and translate them into key business metrics
• Maintain existing business reporting and monitoring dashboards for all areas of CAF
• Assist in designing and developing report and dashboard enhancements
• Learn and utilize different tools, processes, and services
• Work with mentors and peers to develop advanced technical and analytical skills
• Provide front line support for system data-related questions or issues
• Evaluate business needs and independently translate insights into meaningful business solutions through business knowledge and data analysis
• Work independently in a collaborative, fast-paced, teamwork-centric, and evolving environment

Analyst II, CAF Technical Support, Reporting

• Provide general IT support to ECS and local IT support groups at 50+ operating companies
• Troubleshoot Tier 1 through Tier 3 technical issues and see problems through to resolution
• Liaise with local IT teams as necessary
• Participate in acquisition activity, including pre- and post-acquisition activities
• Provide guidance and support to ECS and operating companies
• Manage computer, software, printer, and mobile device inventory, setup, maintenance, and management
• Perform endpoint patch management and monitoring for computer and server operating systems
• Manage Active Directory and Group Policy
• Maintain and monitor backups
• Provide end-user help desk support
• Deliver education and training and create documentation for non-technical users
• Ensure Corporate SOPs are met
• Work remotely and onsite at operating companies on IT projects and upgrades
• Travel up to 40% to US-based operating companies
• Perform other duties assigned by the IT Support Manager

IT Technical Analyst

• Support EHR security configuration, access management, user provisioning, authentication, auditing, and access-related troubleshooting
• Maintain and map EHR position definitions, including Millenium Positions, Preferences, and OHPAC Security Groups, to VDH positions
• Review and process EHR access requests according to policies, procedures, organizational standards, and role-based access requirements
• Create, modify, and terminate user access based on approved requests
• Monitor and enforce appropriate EHR access control positions and policies
• Help define and automate user provisioning and offboarding procedures
• Conduct internal EHR security audits to identify and mitigate risks and vulnerabilities
• Develop and maintain EHR security policies, procedures, guidelines, documentation, and downtime procedures
• Investigate and respond to EHR security incidents and support timely resolution and reporting
• Integrate security measures into new EHR features, updates, deployments, and third-party applications
• Monitor user behavior using tools such as P2Sentinel to identify trends and potential incidents
• Support internal and external audits
• Participate in Cerner/OHPAC upgrades, security patches, and system maintenance
• Support the Domain Strategy for the EHR application
• Stay current with security updates, emerging threats, industry best practices, and regulatory changes
• Recommend improvements and optimizations to the EHR security environment
• Provide Tier 1 technical and functional support to EHR end users in related security and access areas
• Collaborate with EHR, IT, information security, privacy, compliance, clinical, operational, and application support teams

EHR Security Analyst, Technical Support Analyst 3

• Provide Tier 1 and first-call-resolution support for OHPAC users
• Troubleshoot routine application and workflow issues and escalate complex issues
• Support password resets, Citrix, desktop, printing, and user-access issues
• Follow VDH, EHR, Oracle Health, and application support procedures
• Conduct pre- and post-go-live system health checks
• Monitor KPIs and system usage for potential issues
• Maintain readiness checklists, health dashboards, and issue-resolution logs
• Document incidents, troubleshooting, resolutions, and escalations
• Identify recurring issues and contribute to trend analysis and process improvements
• Communicate with end users, technical teams, application teams, leadership, and vendors
• Manage multiple support requests and prioritize based on business impact
• Follow ITIL processes and applicable SLAs
• Maintain knowledge of healthcare privacy, security, and HIPAA requirements
• Support EHR go-live and sustainment activities