Technical Customer Success

• Own the customer relationship from signed deal through the full post-sales lifecycle
• Build mutual delivery plans defining success, responsibilities, and timelines
• Drive onboarding and launch the product against real customer use cases
• Stay close to customers as product usage grows
• Track account health and run customer check-ins and business reviews
• Identify risks early and involve engineering or founders when needed
• Own renewals and drive expansion across teams, agents, and company workflows
• Resolve customer issues and own outcomes when escalations occur
• Challenge customer requests when they do not align with demonstrated needs
• Advocate for customers internally with founders while balancing company priorities
• Build the post-sales function as the first dedicated hire
• Create repeatable delivery plans, health scoring, review rhythms, and sales handoff processes
• Help determine future customer success hiring and grow into leading the function
• Travel to meet customers

Technical Customer Success Manager

• Own customers from post-sale through onboarding, adoption, renewal, and expansion
• Build mutual delivery plans defining success, responsibilities, and timelines
• Drive onboarding and launch the product against real customer use cases
• Track account health and run customer check-ins and business reviews
• Identify and address customer risks before they escalate
• Coordinate with engineering and founders to resolve customer issues
• Own renewals and identify expansion opportunities across teams, agents, and company workflows
• Advocate for customer needs internally while balancing company priorities
• Build the post-sales function, including delivery-plan templates, health scoring, review cadence, and sales handoff
• Help determine future hiring needs and grow into customer success leadership
• Travel to meet customers

• Own the customer relationship from deal signature through the full customer lifecycle
• Build mutual delivery plans defining success, responsibilities, and timelines
• Drive onboarding and launch the product against real customer use cases
• Monitor usage and support customer adoption and growth
• Track account health and run customer check-ins and business reviews
• Identify risks early and coordinate with engineering or founders to resolve issues
• Own renewals and identify and grow expansion opportunities across teams, agents, and company workflows
• Take ownership of resolving urgent customer problems
• Challenge customer requests when they do not align with their needs
• Advocate for customers internally with the founders while balancing company priorities
• Build the first dedicated post-sales function and create repeatable customer success processes
• Develop delivery plan templates, health scoring, review cadences, and sales handoff processes
• Help determine future customer success hiring needs and grow into leading the function
• Work in person and travel to meet customers

• Own the customer relationship from signed deal through renewal and expansion
• Build mutual delivery plans defining success, responsibilities, and timelines
• Drive customer onboarding and launch the product against real use cases
• Stay close to customers as product usage grows
• Track account health and run customer check-ins and business reviews
• Identify and address risks before they become problems
• Pull in engineering or founders when additional support is needed
• Own renewals and identify expansion opportunities across teams, agents, and company workflows
• Lead resolution of urgent customer issues
• Challenge customer requests when they do not align with their needs or proven practices
• Advocate for customers internally to founders while balancing company priorities
• Build the post-sales function as the first dedicated hire
• Create repeatable delivery plans, health scoring, review rhythms, and sales handoff processes
• Help determine future customer success hiring and grow into leading the function
• Travel to meet customers
• Work in person in the San Francisco Bay Area

• Own the customer relationship from signed deal through the full customer lifecycle
• Build mutual delivery plans defining success, responsibilities, and timelines
• Drive onboarding and launch the product against real customer use cases
• Stay close to customers as usage grows
• Track account health and run check-ins and business reviews
• Identify and address problems before they become risks
• Bring in engineering or founders when additional support is needed
• Own renewals and identify and grow expansion opportunities
• Resolve customer issues and own outcomes when escalations occur
• Challenge customer requests when they do not align with their needs and reframe them using proven approaches
• Advocate for customers internally with the founders while balancing company priorities
• Build the post-sales function, including delivery plan templates, health scoring, review cadence, and sales handoff
• Help determine future hiring needs and grow into leading customer success
• Travel to meet customers

• Configure Plenful for new customers and use cases
• Execute implementations for established use cases
• Improve the implementation process so customers realize value faster
• Represent Plenful in customer-facing meetings
• Gather customer feedback and understand client-specific needs
• Assist with custom configuration
• Guide implementation timelines and hold customers accountable for follow-up tasks
• Provide omnichannel customer support
• Build documentation covering Plenful platform best practices
• Collaborate with Account Management, Product Solutions, and Sales on operational requirements for use case templates and modules
• Identify and lead implementations for contract expansions
• Work with Engineering and Product Solutions to communicate feature needs and product requirements
• Provide business context, customer feedback, and design input to close the customer-product feedback loop

Senior Technical Implementation Specialist

• Build mutual delivery plans with customers defining success, responsibilities, and timelines
• Drive customer onboarding and launch the product against real use cases
• Stay close to customers as usage grows
• Track account health and run customer check-ins and business reviews
• Identify and address risks before they escalate
• Coordinate with engineering and founders when additional support is needed
• Own renewals and identify and grow expansion opportunities
• Resolve urgent customer issues and own the outcome
• Advise customers when requested solutions do not match their needs
• Advocate for customer needs to founders while balancing company priorities
• Build the post-sales function as the first dedicated post-sales hire
• Create repeatable delivery plans, health scoring, review cadences, and sales handoff processes
• Help determine future customer success hires and grow into leading the function

• Lead end-to-end onboarding and implementation for Media API customers from kickoff through go-live
• Translate business requirements into API workflows and advise on authentication, endpoints, webhooks, and integration best practices
• Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support
• Own a portfolio of API customers, primarily Aryeo Lite customers, throughout the customer lifecycle
• Monitor customer health, API usage, and adoption to identify risks, barriers, and opportunities
• Conduct periodic customer reviews covering business goals, integration performance, adoption, and improvements
• Serve as relationship owner for Media API integration partners and support partner launches
• Gather and share API customer and partner feedback with Product and Engineering
• Advocate for product and process improvements that reduce integration friction and improve scalability
• Create onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources
• Serve as a technical escalation point for Customer Success and Onboarding team members
• Partner with Customer Success Managers to resolve technical challenges affecting adoption, health, or retention
• Enable internal teams through API training, documentation, and technical best practices

Technical Customer Success jobs in California

Technical Customer Success Manager

Technical Customer Success Manager

Technical Customer Success Manager

Technical Customer Success Manager

Technical Customer Success Manager

Senior Technical Implementation Specialist

Technical Customer Success Manager

Technical Customer Success Manager, API