+A Educação

Social Media Manager

• Plan and execute Social Media editorial calendars for different brands
• Develop content themes, concepts, and direction for different formats and platforms
• Prepare briefs for copywriting, design, and audiovisual teams
• Schedule, publish, and manage content across social channels
• Monitor channels daily, identifying opportunities for engagement, trends, and relevant conversations
• Work with relationship management and community teams to maintain a presence aligned with each brand’s positioning
• Monitor performance indicators, including reach, engagement, audience growth, views, retention, traffic, and conversions
• Prepare regular analyses and reports, turning data into insights and practical recommendations
• Track trends in behavior, formats, platforms, and digital culture
• Contribute to institutional, commercial, seasonal, and product launch campaigns
• Work collaboratively with Content, Influencer Marketing, Media, CRM, Product, Projects, and Creative Studio teams
• Support initiatives involving creators, experts, authors, and influencers

Social Media Analyst

Risk

• Define, review, and maintain IT policies, standards, procedures, and controls
• Monitor access management, change management, business continuity, and internal control processes
• Define, monitor, and report on the department’s KPIs and SLAs
• Serve as the focal point for internal and external audits
• Apply best practices and frameworks such as COBIT, ITIL, ITSM, ISO 20000, and ISO 27001
• Coordinate the annual IT budget planning process with business areas, including Opex and Capex, and monitor its execution
• Support the validation of purchase requests for IT services, tools, and licenses
• Structure and monitor technology vendor management, including due diligence processes and contract management support
• Support the DPO on matters related to Brazil’s General Data Protection Law (LGPD) and personal data protection, including vendor assessments, contractual clauses, incidents, and privacy artifacts
• Support the definition of governance and responsible AI use policies
• Identify opportunities to improve and automate departmental routines using AI tools

IT Governance Analyst

Legal Assistant

• Support the management of labor and civil litigation
• Monitor deadlines, organize legal case documents, and track performance indicators
• Draft and review contracts related to digital solutions, following the department’s templates and guidelines
• Manage payments to legal service providers, ensuring the information is controlled and traceable
• Administer the legal document repository, ensuring organization, updates, and deadline monitoring
• Track contract expiration dates and support the responsible teams with renewals and necessary follow-up
• Support legal analysts and the department coordinator with operational and administrative tasks
• Contribute to the development and maintenance of indicators, reports, and controls that support decision-making

Financial Planning and Analysis

• Serve as the finance point of contact for the vertical’s leadership team
• Translate business dynamics into analyses that support decision-making
• Participate in business performance and planning meetings, providing a critical perspective on performance
• Prepare and analyze the business P&L
• Track strategic KPIs for the B2B SaaS business model, including LTV, ARPU, churn, and NRR
• Prepare variance analyses (budget vs. actuals vs. forecast), including root-cause diagnosis
• Support the vertical’s budgeting and quarterly forecasting cycles
• Build revenue projections based on the renewals, upsell, and account expansion pipeline
• Model scenarios for strategic initiatives, including expansion into LATAM
• Develop profitability analyses by product, customer, and segment

FP&A Analyst

Marketing Analyst

• Plan and manage the brand’s content strategy
• Produce, review, and optimize content for websites, landing pages, emails, social media, and corporate materials
• Develop and execute editorial strategies and manage content portals
• Plan, organize, and coordinate in-person and online events
• Coordinate webinars, from defining topics through promotion and results tracking
• Create, monitor, and optimize commercial campaigns and lead generation initiatives
• Collaborate with internal teams, vendors, partners, and clients
• Support relationship-building and brand-strengthening initiatives
• Monitor performance indicators and propose continuous improvements to marketing activities

Operations

• Serve as the direct liaison between the Sales, Legal, and other relevant teams, ensuring alignment and smooth operational workflows
• Monitor sales performance, productivity, and conversion metrics
• Develop reports and dashboards to support decision-making
• Identify operational bottlenecks and propose continuous process improvements
• Manage operational workflows, including contracts, registrations, and system updates
• Validate data in systems such as CRM and ERP platforms, ensuring information compliance and integrity
• Ensure operational deadlines are met across the teams involved

B2B Operations Analyst

Systems Engineer

• Serve as the technical point of reference for integrations during implementation projects, leading communication with the technical teams of educational institutions and integration partners
• Create, configure, and administer institutions’ staging and production environments, ensuring the correct configuration of products, visual customizations, credentials, and required access permissions
• Generate, issue, and manage credentials, API keys, and other resources required to integrate solutions within the Platform A ecosystem
• Lead technical kickoff, alignment, and integration follow-up meetings, monitoring activity progress and ensuring project milestones are met
• Provide technical guidance to clients and partners on implementing integrations via API, SSO, LTI, files, and other mechanisms supported by the platform
• Validate the quality, integrity, and compliance of received data, identifying inconsistencies and directing the necessary adjustments
• Provide technical support for implementing integrations related to ecosystem solutions, especially LXP, Avalia, +A Data, and GPA
• Validate implementations completed by institutions or partners, ensuring that technical requirements and standards have been met before releasing the production environment
• Provide, present, and guide clients and partners in the use of technical documentation
• Continuously maintain, update, and improve technical documentation, proposing enhancements to the integration process
• Work closely with Product, Support, Data, Technology, and other internal teams to resolve technical issues and improve the customer experience
• Coordinate and provide technical follow-up with vendors and third-party companies responsible for developing integrations
• Identify opportunities to improve integration processes, tools, and standards

Systems Analyst

Customer Success Manager

• Develop and continuously improve the user journey strategy, focusing on retention and engagement
• Create and structure communication strategies for end users, aligned with business objectives
• Monitor and analyze retention and performance metrics, identifying opportunities for improvement and generating strategic insights
• Support the Product team in implementing improvements
• Work with the Data team to create and refine user segmentations
• Collaborate closely with internal teams to ensure strategic alignment and operational support

Customer Success Analyst

• Monitor and update cash flow, tracking inflows, outflows, and financial projections
• Support payment processing and perform payment reviews, ensuring compliance with internal procedures and deadlines
• Perform bank reconciliations and review bank statements and financial transactions
• Support activities related to banking and foreign exchange operations
• Monitor and manage bank account and corporate card controls
• Support the monitoring and control of financing arrangements and other financial operations
• Use ERP systems for Treasury activities and controls
• Organize, review, and archive financial documents
• Prepare and update spreadsheets and financial controls for the department
• Support the collection and analysis of Treasury operations data
• Participate in process improvement, automation, and tool implementation initiatives
• Contribute to the organization and standardization of financial processes and controls