A.P. Moller - Maersk

Business Development Rep

• Strengthen the product and commercial performance of the LCL, FCL and CRM (Insurance) product portfolio across South West Europe
• Build and enhance product awareness
• Support sales teams while building a strong business pipeline
• Drive growth and customer success
• Plan, market and execute the product throughout its lifecycle
• Execute product vision and strategy, gather user requirements, create product roadmaps, coordinate cross-functional teams, manage product launches, and analyze product performance
• Promote product value propositions and improve customer understanding and commercial impact
• Guide sales teams across relevant verticals to support product growth and volume targets
• Deliver product training for LCL, FCL, CRM (Insurance) and related solutions
• Increase pipeline quantity and quality for assigned products across the Area
• Identify conversion gaps and partner with internal stakeholders to close them
• Coordinate product and sales activities to achieve commercial results
• Improve win-ratio, retention-ratio, and conversion-ratio through structured pipeline actions
• Analyze lost opportunities and drive initiatives to enhance competitiveness
• Support onboarding of new customers and act as first escalation point when needed
• Own the strategic value proposition and business plan
• Deliver the Area LCL volume growth target
• Roll out product initiatives
• Enable volume growth on focused lanes, verticals, and segments
• Drive LCL product marketing champion activities

LCL & CRM Business Development Manager

Customer Support

• Own and manage the customer experience for assigned customers
• Proactively monitor and manage the end-to-end shipment process in compliance with company procedures
• Ensure cargo is transported according to the promised transport plan or keep customers informed of deviations
• Cooperate closely with One Team CS (GSC), which executes most transactional tasks
• Build customer relationships and understand customers’ business drivers
• Contact assigned customers by phone and email and conduct customer visits
• Coordinate deliveries and loadings, with focus on rail and truck transport arrangements, alongside the internal intermodal team
• Stay current on local and foreign rules, internal and external procedures, and product developments
• Maintain understanding of shipped cargo requirements and cross-functional processes
• Work toward team goals and KPI targets and support team priorities
• Upgrade soft and technical skills to deliver customer service
• Identify and act on continuous improvement opportunities for customers and internal/external stakeholders

Customer Experience Agent

Solutions Engineer

• Manage the tender bidding process and coordinate with colleagues to submit comprehensive and competitive customer offers
• Build and create technical transport solutions via sea, air, road, rail, and charter
• Develop and prepare new logistics concepts and value propositions
• Address customer requirements with cost-effective, high-quality end-to-end logistics solutions
• Work closely with the Operations Manager and Business Development Team
• Support effective implementation and execution of logistics solutions

Freight Forwarding – Customer Solutions Engineer, Aid & Relief

Operations

• Deliver ocean or supply chain service in line with Maersk values and policies
• Provide effective business solutions that address customer needs
• Coordinate with relevant stakeholders to ensure timely resolution of customer requests
• Execute and follow SOP/IOP requests for booking, documentation, emails, calls, chats, or reports
• Ensure compliance with company internal processes and policies
• Complete tasks accurately and on time while maintaining service quality and meeting KPIs
• Share best practices and experiences to improve team performance
• Identify process improvement opportunities and propose corresponding solutions
• Respond promptly and professionally to customer inquiries across various channels
• Understand customer needs and deliver satisfying solutions
• Identify and communicate process deviations and safety risks to the team leader

Lead Logistics CX & Operations Specialist, Korean Speaker

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs
• Build and maintain strong customer relationships while serving as a trusted operational advisor
• Support end-to-end transportation and supply chain operations across multiple modes
• Analyze service performance, identify trends, and recommend process improvements
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
• Lead operational reviews and prepare KPI reporting for customers and leadership teams
• Coordinate new projects, system enhancements, and operational initiatives
• Manage operational exceptions and ensure timely resolution of customer issues
• Collaborate with Control Tower, Program Management, and Global Service Center teams
• Drive continuous improvement efforts through root-cause analysis and performance management

Senior Customer Experience Partner – 4PL

Client Partner

• Develop and execute the L&D strategy and capability roadmap aligned to business objectives
• Identify capability gaps and translate business priorities into capability development plans
• Design role-based learning journeys and capability development approaches
• Lead deployment of capability programmes across APA and leadership levels
• Embed capability into onboarding, management systems, performance routines, and ways of working
• Drive adoption of MOS, VMS, Problem Solving, leadership behaviours, change management, and new operating models
• Establish reinforcement mechanisms, coaching approaches, and leader ownership to sustain capability after training
• Track capability adoption, behaviour change, and business impact
• Validate knowledge transfer and return on investment
• Establish feedback loops to continuously improve capability programmes
• Partner with Operations leaders, People teams, SMEs, and other regional L&D Partners
• Maintain capability frameworks, learning content, and knowledge repositories
• Support onboarding and professional development across Ocean Operations
• Own the employee capability journey, capability development frameworks, capability adoption, sustainment, governance, and measurement of capability maturity and business impact

LCL & CRM Business Development Manager

Customer Experience Agent

Freight Forwarding – Customer Solutions Engineer, Aid & Relief

Lead Logistics CX & Operations Specialist, Korean Speaker

Senior Customer Experience Partner – 4PL

Learning & Development Partner