Acrisure

Claims Specialist

• Assess coverage and review claims for investigations, action plans, evaluation, fraud, and claim resolution
• Gather pertinent information and conduct quality investigations
• Review and evaluate coverage and/or liability
• Secure reports, policies, releases, statements, and other claim-investigation documents
• Analyze liability, assess exposure, and evaluate accurate reserves
• Manage claims from inception through resolution
• Affect settlements and reserves within prescribed limits and submit recommendations on cases exceeding personal authority
• Ensure claims payments are calculated and issued accurately and timely
• Ensure compliance with state, legal, statutory, regulatory, and company requirements
• Maintain a diary to follow claim progress
• Determine liability for permanent disability, mitigate costs, and resolve claims
• Oversee litigation and coordinate claims with the defense team

Senior Workers Compensation Claims Adjuster

Auditor

• Collect and review premium audit data to finalize mail audits
• Communicate with policyholders by phone and email to gather audit documentation
• Review financial statements, payroll reports, non-employee labor documents, and verification records to assess policy exposures
• Complete and submit audit reports promptly
• Review physical audits conducted by others
• Perform audits on Workers’ Compensation and General Liability policies under limited supervision
• Examine records to ensure earned-premium calculations are accurate
• Validate policy classes against regulatory agencies, independent state bureaus, PAAS, and company procedures
• Identify, research, and correct policy-rating issues
• Resolve audit discrepancies and disputes
• Perform new business service calls and scheduled check-ins with account personnel
• Review audit results with producers, underwriters, insureds, and Premium Audit leadership
• Provide customer service to internal and external customers throughout the premium audit lifecycle
• Keep current with manual rules, market trends, and demands

Premium Auditor

Underwriter

• Develop a strong understanding of Vave's underwriting products, platform capabilities, workflows, and partner needs
• Analyze underwriting and operational workflows to identify inefficiencies, user pain points, and opportunities for automation or improvement
• Use data and analytical tools to investigate platform activity, evaluate underwriting trends, identify root causes, and support product decisions
• Partner with underwriting, product, analytics, operations, and development teams to translate business needs into platform requirements and technology solutions
• Gather, document, and communicate business requirements, workflows, user needs, and enhancement opportunities
• Work with insurance agents, brokers, underwriters, and other platform users to identify user-experience improvements
• Investigate complex platform and workflow issues and coordinate solutions across business and technical teams
• Support development, testing, and implementation of platform functionality, underwriting products, and workflow enhancements
• Participate in user acceptance testing and validate new functionality against business and underwriting requirements
• Analyze platform usage and operational data to identify trends, adoption challenges, and efficiency opportunities
• Evaluate impacts of proposed platform or workflow changes on stakeholders
• Translate insurance concepts for technical teams and technical concepts for insurance stakeholders
• Support documentation of requirements, processes, system functionality, testing results, and product enhancements
• Partner with product teams throughout the development lifecycle
• Build and maintain relationships with internal teams and external insurance partners
• Manage multiple initiatives and priorities in a fast-paced environment
• Perform additional duties and projects as assigned

Technical Underwriting Analyst

Account Executive

• Support retention and growth of client relationships by delivering a high-quality client experience
• Apply working knowledge of employee benefits solutions
• Assist with sales and renewal processes to achieve client objectives
• Partner with Senior Account Executives and Account Managers on existing client relationships and new business acquisition
• Serve as day-to-day client contact and coordinate service needs and financial matters
• Manage carrier communications and fee administration
• Develop and execute benefit strategies and ensure service standards are met
• Collaborate with Account Managers and internal teams
• Maintain positive working relationships with vendors and carriers
• Create client renewal strategies and ensure successful execution
• Direct client benefit communications, including wellness programs and benefit enrollment
• Monitor industry trends and client compliance deliverables
• Participate in self-funded and alternative funding discussions with the data analytics team
• Coordinate and present renewal details and drive cost-containment strategies
• Manage and oversee Open Enrollment timelines
• Identify opportunities for additional services and collaborate with Client Advisors and team members

Employee Benefits Account Executive

General

• Manage and execute key components of new business and renewal processes for small commercial insurance accounts
• Maintain timelines and processes, including exposure analysis, quote specifications, coverage-offer analysis and negotiation, and proposal preparation and presentation
• Create and execute account marketing strategies based on risk characteristics, coverage lines, business operations, and market analysis
• Exercise independent judgment in placing accounts with alternative carriers
• Communicate with Client Advisors, Account Service Team, and insurance markets
• Collaborate with Client Advisors in client-facing discussions on marketing strategy and placement outcomes
• Review insurance policies and contracts and recommend improvements
• Prepare property and casualty insurance submissions, including insurance specifications, ACORD applications, loss summaries, prospect profiles, and exposure schedules
• Maintain relationships with insurance companies and wholesalers and monitor carrier appetites and market trends
• Handle confidential and non-routine information
• Use rating tools and carrier systems for quoting and proposal development
• Maintain licensing requirements, including continuing education
• Attend seminars, company meetings, carrier events, and educational activities
• Perform coverage gap analysis and provide strategic coverage recommendations
• Work independently and collaboratively on special, nonrecurring, and ongoing projects

Placement Specialist

Manager

• Oversee the monthly loading and maintenance of carrier commission statements within the commission database
• Reconcile commission statements for accuracy, completeness, and proper allocation of commission earnings
• Prepare and distribute commission statements for internal sales representatives and external brokers
• Conduct audits and reviews of commission calculations and payments
• Research, resolve, and respond to commission-related inquiries
• Monitor commission processes and recommend improvements to efficiency, accuracy, and reporting
• Maintain accurate commission records and supporting documentation in accordance with company policies and regulatory requirements
• Collaborate with accounting, finance, and sales teams on commission-related matters
• Serve as primary contact for external brokers, carrier partners, and internal sales representatives regarding commission payments, adjustments, reconciliations, and inquiries
• Communicate with external clients, brokers, and business partners to resolve issues and provide updates
• Build and maintain relationships with brokers, carriers, and internal stakeholders
• Manage the end-to-end premium and commission payment process, including receiving client premium payments, remitting funds to insurance carriers, and paying commissions and overrides
• Support brokers and Third-Party Administrators regarding payment schedules, commission calculations, and payment accuracy
• Perform other duties and special projects as assigned

Manager, Commissions

Adjuster

• Review, investigate, and handle general commercial, professional, and auto liability claims
• Determine liability and exposure, including high-exposure litigated claims
• Maintain exceptional claims handling within service expectations
• Identify subrogation claims and negotiate settlements
• Communicate with clients, brokers, attorneys, claimants, and other constituents
• Examine claim forms and records to determine insurance coverage
• Interview and correspond with claimants and clients and document contacts
• Consult police reports and medical records to determine accident nature and extent
• Review medical bills for reasonable, necessary, and injury-related treatment
• Keep claim documentation and reserves current and advise clients on claim status
• Negotiate settlements within authority limits
• Coordinate and monitor litigation with attorneys
• Bring claims to conclusion
• Handle complex liability caseloads
• Prepare for and attend client meetings regarding claim status, reserves, and action plans
• Mentor less experienced adjusters and support professional development
• Assist with client development, education, and problem solving
• Complete excess reports, request carrier reimbursement, and follow up on recoveries
• Handle subrogation claims from investigation through recovery
• Conduct on-site claim investigations when necessary
• Analyze and independently resolve client issues
• Manage healthcare liability claims involving healthcare facilities and providers under primary and excess policies across all 50 states
• Oversee complex medical malpractice claims through investigation, evaluation, and resolution while maintaining regulatory and industry compliance
• Develop investigation plans and evaluate standard of care, liability, causation, and damages
• Investigate and manage complex medical malpractice lawsuits

Senior General Liability and Medical Malpractice Adjuster

• Assist underwriters with new business and renewal submissions
• Review submissions for completeness and request outstanding information as needed
• Prepare and organize underwriting files and supporting documentation
• Enter and maintain accurate data within underwriting and policy administration systems
• Respond to inquiries in a timely and professional manner
• Coordinate the collection of applications, claims experience, plan documents, and other required underwriting information
• Build and maintain positive relationships with brokers and business partners
• Track submissions, renewals, and outstanding requirements to ensure timely processing
• Support audits, carrier reporting, and compliance requirements
• Monitor underwriting inboxes and assist with workflow management
• Assist with special projects and operational initiatives
• Perform other duties as assigned

Underwriting Analyst

Account Manager

• Serve as the primary point of contact for assigned clients and manage day-to-day communications
• Foster strong, long-lasting client relationships throughout the customer lifecycle
• Understand client needs and objectives and provide strategic recommendations and tailored data-driven solutions
• Coordinate annual enrollment support throughout the client policy lifecycle
• Maintain timely and accurate customer activity data in the Agency Management System and related engagement software
• Implement and monitor data-driven, customer-tailored marketing or awareness campaigns
• Drive client retention and growth targets through proactive engagement tools and campaigns
• Identify opportunities for client growth and expansion of services
• Share client engagement best practices with peers
• Stay updated on industry trends and best practices
• Coordinate with Digital Marketing, Human Resources, Compliance, and third-party partners
• Collaborate with the Digital Employee Benefits Team Leader to address challenges and improve service delivery
• Support cross-functional initiatives that enhance digital strategy and client success
• Drive client adoption of self-service tools and enrollment capabilities
• Promote additional digital services and solutions
• Introduce innovative ideas, tools, and approaches within client accounts
• Meet or exceed client retention and satisfaction metrics through a consultative, technology-first approach
• Perform other tasks or projects as requested by service team or regional leadership

Employee Benefits Account Manager

Paralegal

• Support attorneys providing legal counsel to business units across the organization
• Review, draft, revise, and manage routine agreements, including vendor agreements, nondisclosure agreements, services agreements, statements of work, and other business contracts
• Coordinate contract review workflows and monitor contract status through execution
• Maintain contract files and ensure agreements are executed, organized, and retained
• Assist with contract-related reporting and tracking obligations
• Coordinate legal requests from business units and respond to routine legal inquiries
• Support legal review of operational initiatives, policies, and business processes
• Facilitate intake, assignment, and tracking of legal matters and requests
• Conduct legal and regulatory research and prepare summaries for attorney review
• Assist with compliance projects and legal risk assessments
• Support implementation and maintenance of legal policies, procedures, and training materials
• Prepare, organize, and maintain legal files, templates, and departmental records
• Update contract management systems and legal technology tools
• Assist with document collection and organization for audits, investigations, litigation matters, and regulatory inquiries
• Ensure legal documentation complies with company policies and record retention requirements
• Leverage AI and technology-enabled solutions to improve operational efficiency and provide scalable, data-driven support
• Partner with Human Resources, Finance, Procurement, Compliance, Information Security, Operations, business leaders, and functional teams
• Coordinate with outside counsel and external vendors
• Maintain confidentiality of sensitive legal information
• Support Legal Department special projects and strategic initiatives

• Serve as the primary point of contact for assigned clients and manage day-to-day communications
• Foster strong, long-lasting client relationships
• Understand client needs and objectives and provide strategic recommendations and tailored data-driven solutions
• Proactively communicate and coordinate annual enrollment support throughout the client policy lifecycle
• Maintain accurate customer activity data in the Agency Management System and related customer engagement software
• Implement and monitor data-driven, customer-tailored marketing or awareness campaigns
• Drive industry and solution awareness and exceed client expectations
• Attain retention and growth targets for assigned customer blocks
• Identify new client growth opportunities and expansion of services
• Share client engagement best practices with peers
• Stay updated on industry trends and best practices
• Coordinate with Digital Marketing, Human Resources, Compliance, and third-party partners
• Collaborate with the Digital Employee Benefits Team Leader to address challenges and improve service delivery
• Support cross-functional initiatives that enhance digital strategy and client success
• Drive client adoption of self-service tools and enrollment capabilities
• Promote additional digital services and solutions
• Introduce innovative ideas, tools, and approaches within client accounts
• Meet or exceed client retention and satisfaction metrics
• Perform other tasks or projects as requested by service team or regional leadership

• Serve as the primary point of contact for assigned clients and manage day-to-day communications
• Foster strong, long-lasting client relationships
• Understand client needs and provide strategic recommendations and tailored data-driven solutions
• Coordinate annual enrollment support throughout the client policy lifecycle
• Maintain accurate customer activity data in the Agency Management System and related customer engagement software
• Maintain ongoing engagement throughout the customer lifecycle
• Implement and monitor data-driven, customer-tailored marketing or awareness campaigns
• Deliver timely and valuable customer engagements that exceed client expectations
• Attain retention and growth targets for assigned customer blocks
• Identify new opportunities for client growth and expanded services
• Share client engagement best practices with peers
• Stay updated on industry trends and best practices
• Coordinate with Digital Marketing, Human Resources, Compliance, and third-party partners
• Collaborate with the Digital Employee Benefits Team Leader to resolve challenges and improve service delivery
• Support cross-functional initiatives that enhance digital strategy and client success
• Drive client adoption of self-service tools and enrollment capabilities
• Promote additional digital services and solutions
• Drive innovation within client accounts through new ideas, tools, and approaches
• Meet or exceed client retention and satisfaction metrics through a consultative, technology-first approach
• Perform other tasks or projects requested by service team or regional leadership