Affordable Dentures & Implants

Dental Insurance Trainer

Affordable Dentures & Implants
Posted 10/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Dental Insurance processes, including PPO plan structures and Medicaid regulations, while effectively training and supporting practice staff in revenue maximization and compliance. Proficient in Dentrix and Microsoft Office, with strong problem-solving and communication skills to facilitate training and address insurance-related inquiries.

Highest-signal resume keywords
Dental Insurance BackgroundProficiency In Dentrix EnterpriseTraining Delivery ExperienceCommercial Insurance ExperienceExcellent Verbal And Written Communication Skills

About the role

Key responsibilities & impact
  • Share expertise and advise affiliated practice staff to optimize Dental commercial insurance and Dental Medicaid participation
  • Perform routine chart audits to ensure compliance with third-party payor contractual agreements
  • Train and provide ongoing assistance to practice staff and support personnel on plan administration and revenue maximization
  • Review patient ledgers in practice management software to verify billing processes and completeness of clinical records
  • Identify and report protocol breaches
  • Schedule and lead remedial Medicaid and insurance training for clinic staff when needed
  • Monitor policy and coverage changes, reimbursement rules, and laws and regulations governing billing and collection activities
  • Respond to insurance-related questions and requests from field teams regarding enrollment, eligibility and verification, claims processing, insurance accounts receivable, and patient accounts receivable
  • Enter fee schedules, plans, and fee updates for insurance and Medicaid plans into Dentrix
  • Troubleshoot and resolve practice issues related to plan policy, coverage, Dentrix, and technological interfaces
  • Log daily tasks, practice calls, and emails in Salesforce
  • Perform other duties as assigned or as new opportunities arise

Requirements

What you’ll need
  • Dental insurance background required
  • Training background highly preferred
  • Experienced in virtual training delivery, including setup, facilitation, post-session tracking, and success measurement
  • Minimum intermediate knowledge (6/10) of dental insurance processes, including PPO plan structures, coordination of benefits, and in-network and out-of-network claims processing
  • Foundational understanding of state Medicaid plans and ability to adapt to varying state requirements
  • Strong multi-tasking skills and ability to manage and prioritize a moderate volume of email requests
  • Ability to create and deliver impromptu trainings or refresher sessions
  • Proficiency in Dentrix Enterprise required; EagleSoft experience a strong plus
  • Prior exposure to or experience with fixed dental cases (All-on-X) preferred
  • Initiative, adaptability, and strong customer service focus
  • Ability and willingness to travel up to 75% for on-site training support and team facilitation
  • Ability to interpret and effectively communicate insurance regulations
  • Excellent verbal and written communication skills
  • Ability to facilitate telephone, in-person, and/or web-based training sessions
  • Excellent problem-solving skills; well organized, accurate, and thorough
  • Ability to adjust work schedule, manage competing demands, prioritize, plan work activities, and develop action plans
  • Proficiency in all Microsoft Office products
  • Associate's degree required
  • Minimum five years of commercial insurance or Medicaid experience preferred
  • Dental coding and billing experience preferred
  • Proficiency in a Microsoft Windows environment
  • Proficiency with dental or medical software; Dentrix preferred
  • Knowledge of creating and presenting training course material
  • Strong interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral and written communication skills
  • Ability to work independently and collaboratively within a team environment

Benefits

Comp & perks
  • Up to 75% travel requirement for on-site training and support across the United States
  • Training and ongoing assistance for practice staff and support personnel
  • Opportunities to provide virtual, telephone, in-person, and web-based training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Dental Coding And Billing ExperienceIntermediate Knowledge Of Dental Insurance ProcessesUnderstanding Of State Medicaid PlansAbility To Interpret Insurance RegulationsProficiency In Microsoft Office ProductsExperience With Fixed Dental CasesKnowledge Of Creating Training Course MaterialProficiency In Microsoft Windows EnvironmentExperience With EagleSoftChart Auditing
Soft Skills
Strong Customer Service FocusExcellent Problem-Solving SkillsStrong Multi-Tasking SkillsAttention To DetailAbility To Work Independently And Collaboratively
Tools & Technologies
DentrixSalesforceEagleSoftPractice Management SoftwareWeb-Based Training Platforms
Certifications & Qualifications
Associate's Degree
Industry Keywords
Dental Medicaid ParticipationInsurance Claims ProcessingReimbursement RulesThird-Party Payor ComplianceInsurance Accounts Receivable