Akamai Technologies

Systems Engineer

• Design and implement systems running various server operating systems on virtual, physical, and cloud infrastructures
• Work with hardware vendors to provide customer solutions
• Apply automation and best practices for Linux-based operating systems
• Keep systems up to date with the latest software and security standards
• Adopt best-practice guidelines and implement continuous process improvements
• Collaborate and brainstorm with team members to ensure solution quality and accuracy
• Assess, create, and improve processes for optimal resource utilization and customer satisfaction
• Provide support for L1 and L2 operations teams

Senior Systems Engineer

Full-stack Engineer

• Lead development of the cloud native platform built on Kubernetes and other cloud-native technologies
• Contribute to and help shape the engineering roadmap with management and business stakeholders
• Contribute to enterprise features expected from a cloud native platform
• Develop best practices and support knowledge sharing and mentoring
• Lead and collaborate with engineering teams in an Agile environment
• Foster an environment encouraging innovative solutions, rapid development cycles, and open communication
• Design, build, and scale the Kubernetes Product Platform
• Simplify performance, reliability, security, and operational needs to bring products and services to market faster

Principal Software Engineer Lead, Kubernetes Product Platform

Support Engineer

• Solve complex technical issues for customers
• Proactively review and mitigate risks to minimize potential disruptions
• Collaborate with customers and internal cross-functional teams to identify, diagnose, resolve, and report on technical issues
• Contribute to the strategic direction of the global support team
• Develop and implement best practices
• Partner with Sales, Services, Engineering, and Support teams to ensure customer success on the Akamai platform
• Manage customer incidents and escalations to closure
• Communicate with customers in Spanish and internally in English

Cloud Support Engineer

Security Engineer

• Own the technical aspects of integrating Akamai Security Solutions, including configuration, debugging, documentation, testing, and go-live
• Analyze customer traffic, systems, and customize Akamai security solutions to address customer security issues
• Perform BGP FlowSpec, ACL design, traffic baseline profiling, GRE/IPsec tunneling, and network topology analysis
• Ensure anti-DDoS solutions are correctly configured and provisioned for customers
• Collaborate with cross-functional project teams to scope work, set timelines, create technical solutions, and support ongoing implementation
• Create innovative security solutions for global customers
• Participate in ongoing training initiatives

Network Provisioning Engineer – Security Architect

Architect

• Perform security-focused design reviews of applications, systems, and networks across security, CDN, and cloud-computing products
• Partner with development and infrastructure teams to remediate identified issues
• Collaborate with product development teams on secure design and development choices
• Provide guidance and answer questions about security practices
• Serve as a subject matter expert during incidents and remediation projects
• Identify tools and processes to ensure products meet security and compliance requirements
• Integrate responsible AI use into workflows and secure the company's internal use and products
• Enhance the security of Akamai products by integrating security into system design and development

Project Manager

• Maintain procurement relationships with server vendors
• Provide feedback for vendor scorecards and participate in quarterly business reviews
• Participate in cross-functional meetings and align procurement decisions with short-term and long-term objectives
• Collaborate with Engineering, Design, Program Management, and Planning to integrate new products and technologies
• Manage roadmap risk and outdated inventory
• Address material shortages and unexpected conditions
• Collaborate with business groups to understand component roles and impacts of delays
• Monitor pending deployments
• Suggest inter-warehouse transfers, project sequencing, and equipment substitutions to optimize timeliness and deployment costs
• Research, track, and resolve supply issues with vendors using timely, cost-effective solutions
• Work with Server Manufacturers, 3PLs, Carriers, Repair Vendors, Cloud Technology Group, and Finance Group stakeholders

Supply Chain Project Manager

IT Support

• Serve as the first point of contact for internal colleagues via live chat, phone, email, and ticketing systems
• Own and resolve service requests accurately and in a timely manner, targeting first-contact resolution
• Use remote support tools to troubleshoot technical issues and deliver an exceptional employee experience
• Collaborate with team members to craft effective solutions
• Share constructive feedback to improve service quality
• Find appropriate answers and navigate complex issues efficiently
• Uphold the Solution Center brand in a remote-first setup

Associate IT Support Specialist

• Drive the Enterprise Security agenda internally and externally
• Lead the Enterprise Security agenda internally and externally
• Sell Enterprise Security, Application Access products, and Host based Network segmentation
• Navigate customer evolution toward more secure, dynamic, and agile infrastructure and Zero Trust architectures
• Collaborate with enterprise sales, internal teams, and external Channel Partners for go-to-market activities in the Gulf Region
• Develop and sell Host based Network segmentation solutions
• Secure enterprise environments against ransomware threats in changing hybrid IT environments

Senior Security Sales Specialist – Gulf

Supply Chain

• Collaborate with Akamai Legal and Compliance to ensure adherence to legal and regulatory requirements for supply chain and logistics operations
• Develop and improve import and export compliance processes, procedures, and controls
• Determine export authorization requirements and prepare licenses, license exceptions, supporting documentation, and compliance records
• Maintain accurate HTS, Schedule B, and ECCN product classifications and auditable classification records
• Conduct compliance audits and determine import/export controls
• Deliver export compliance training and develop KPIs to measure trade compliance performance
• Oversee daily operations and performance for supply chain providers
• Support senior analysts and Project Managers on selected projects
• Develop technical understanding of deployed network products and identify automation and standardization opportunities
• Collaborate with manufacturers, logistics providers, carriers, repair vendors, customs authorities, and legal teams

Supply Chain Analyst II

• Deliver customer support in person, via live chat, tickets, phone, and email
• Provide initial support to internal customers worldwide
• Diagnose and resolve technical issues
• Review, own, and resolve service requests accurately and promptly
• Aim for first-call/touch problem resolution
• Use remote service tools to resolve issues and enhance customer experiences
• Collaborate with peers to develop optimal internal solutions
• Provide accurate, actionable, and timely feedback to teammates
• Maintain the integrity of the Solution Center brand
• Attend occasional office visits for internal meetings, team activities, or training

Associate IT Support Specialist – Helpdesk Support

Field Engineer

• Deploy critical software, metadata, network, and platform changes safely, accurately, and efficiently across global networks
• Diagnose and resolve complex technical issues to maintain platform stability
• Identify, design, and implement operational process improvements that maximize change safety and operational efficiency
• Improve internal tools, monitoring alerts, operational procedures, and technical documentation
• Collaborate with cross-functional teams and Subject Matter Experts
• Isolate software and platform bugs and develop long-term technical resolutions
• Maintain the stability, safety, and high availability of global network infrastructure

Production Service Engineer II

DevOps Engineer

• Define requirements as part of the product lifecycle to influence new designs and standards
• Provide support, leadership and motivation for project teams
• Create and maintain SLOs and KPIs
• Collaborate with Engineering, Product, and Support teams
• Engage with support, operations, hardware, and engineering teams to investigate and troubleshoot complex problems
• Manage incidents and conduct post-mortem reviews
• Participate in on-call rotations
• Guide restoration and repair of service-impacting issues
• Develop and implement automation and efficiency improvements for Akamai compute infrastructure and services
• Support customer-facing applications and infrastructure

Senior Site Reliability Engineer – Lead

Product Manager

• Lead the strategy, design, and execution of Akamai's expert-driven services portfolio spanning Application and API Security, Network Security, Cloud Compute, and Edge Delivery
• Build and manage managed security, managed digital monitoring, technical advisory, and cloud infrastructure operations service offerings
• Accelerate product adoption, maximize customer value, and drive long-term retention
• Partner with Security & Cloud Technology groups, engineering, sales, and global operations
• Simplify portfolio packaging and define pricing models
• Execute strategic go-to-market initiatives
• Collaborate with the team to define and drive the direction of Akamai's Global Services
• Create Product Requirement Documents (PRDs), define features with detailed acceptance criteria, and develop essential documentation
• Define product roadmaps, scope requirements, and oversee the lifecycle for managed, advisory, and support services
• Develop pricing, packaging, and positioning strategies
• Partner with platform product teams, architects, delivery teams, and the broader services organization
• Align service offerings with core platform capabilities and customer needs
• Own operational metrics, revenue performance, and customer feedback
• Refine service value propositions and reduce churn

CRC 28,900,000 - CRC 52,020,000 per year

• Identify customer AI and enterprise workload opportunities with sales teams
• Ensure customer success through Akamai cloud, delivery, and security adoption
• Facilitate design and implementation of Akamai Edge, Compute, and Security solutions, APIs, and architectures for advanced AI workloads
• Guide customers in selecting suitable AI frameworks, tools, and technologies
• Collaborate with data scientists, engineers, developers, and stakeholders on AI solution implementation and performance
• Advocate emerging trends and shape product roadmaps with Product Management and R&D
• Provide technical thought leadership and educate peers on best practices and technology trends
• Establish technical thought leadership in AI and cloud/edge computing
• Partner with Product Management and R&D to develop future product direction and strategy

Senior Enterprise Architect

• Develop business-critical features for Media and Web Delivery products
• Assist with design decisions based on performance, scalability, security, and future expansion
• Convert high-level design specifications into low-level designs
• Develop reusable and maintainable system software and applications
• Collaborate with engineering teams to identify system dependencies and complete implementations under strict product release schedules
• Communicate and collaborate with peers, management, architects, product, and QA teams