Demonstrates strong customer service skills while assisting patients and managing administrative tasks in a healthcare setting. Proficient in patient registration, insurance verification, and maintaining accurate medical records in compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Service SkillsPatient RegistrationInsurance VerificationHIPAA ComplianceBilingual in Spanish

About the role

Key responsibilities & impact

Greet and assist patients, customers, and visitors in person and over the phone
Perform patient registration in various systems
Answer phone calls professionally and courteously
Collect monies for time-of-service patient responsibility when applicable
Verify insurance coverage and obtain prior authorization when applicable
Perform preliminary patient screening, including medical history, prior to procedures when applicable
Transport patients to and from exam rooms
Assist with patient transfers on and off exam tables
Provide preliminary and post-procedure instructions
Assist in preparing mobile units for transport when applicable
Maintain a clean and organized work area
Order supplies and ensure the work area is properly stocked when applicable
Ensure accuracy of patient records and document patient visits in electronic systems and written documents
Schedule patient appointments and obtain insurance verification and/or authorization when applicable
Prepare medical records for physicians, patients, and customers
Assist clinical staff with documentation and image delivery
Perform all duties within HIPAA regulations
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent experience required
For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire
For Fixed Radiology, CPR Certification is a plus
As applicable, valid state driver's license required
Ability to work at several locations required
Strong customer service skills
Organizational and multi-tasking skills
Basic knowledge of computer applications and programs
Local travel may be required to support multiple sites
The COVID-19 vaccination is/may be a condition of employment
All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment
Six months customer service or related experience and/or training preferred
Knowledge of medical terminology is a plus
Bilingual in Spanish is a plus

Benefits

Comp & perks

Competitive compensation
Flexible scheduling
Cross training opportunities
Medical, dental, and vision insurance
HSA accounts with employer contributions
401(k) eligibility with employer match
Paid holidays
Defined PTO and sick time programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyBasic Computer ApplicationsPatient ScreeningDocumentationScheduling Appointments

Soft Skills

Organizational SkillsMulti-tasking SkillsCommunication Skills

Tools & Technologies

Electronic Medical Records Systems

Certifications & Qualifications

CPR CertificationValid State Driver's License

Industry Keywords

Patient CareMobile RadiologyOncologyFixed RadiologyCOVID-19 Vaccination